Main Page

This repository is used to provide education on Emersion's billing and provisioning system, Emersion concepts and online help to all Emersion's users regarding all of the features and functions available to you.

The Emersion Wiki is updated regularly to reflect the latest changes to the system. New and updated articles (and videos) are appearing every week. Therefore we encourage you to visit this wiki on a regular basis and subscribe to updates.

If there is a section of the system of which you would specifically like further information about, please contact our support team at emesupport@emersion.com.au

Announcement

Emersion Service Type Enhancement

The Service Types of AAPT National Wholesale Broadband (Layer 2 and Layer 3) have been enhanced to support Address-based Service Qualifications (SQ).

Emersion has released this to some clients and is now making this feature available to all clients who subscribe to either of these service types.

We have also added support for NBN Wireless

This feature will be enabled for all that do not already have it on Friday 21st August early in the morning outside normal business hours.

View the changes to the order screens

Core Emersion Modules

Admin Settings Customer and Account Management Package Plans Service Plans Services Products

The Billing Cheat Sheet Ledger Management Invoice Management Accounts Payable Accounts Receivable

Ordering services and subscriptions Provisioning Quarantine Securities Events System Events

Optional Modules

Automated Top-up End User Portal, Customer Sign Up Portal, Service Activation portal Agents Commissions Service Desk Inventory and Warehouses

Integration

• Integration with Other Applications

References

• Release Notes
• Reference Material
• Glossary of Terms and Abbreviations

Training

• Emersion User Manuals
• Training Slides
• Training Videos

Additional Help

• If you need Support from Emersion, start here
• How to Reconcile Emersion's Invoice to you
• Importing Data into Emersion

Carrier & Service Supplier information

This section contains infomation relevant to specific service suppliers and carriers that are popular in Emersion.

Optus

• Optus RBT and Optus Multiline

File:Emersion Optus RBT Service Management System Manual v1.2.pdf
File:Emersion Optus RBT Wholesaler Appendix v1.0.pdf

Telstra

File:Emersion Telstra eBill Manual V1.0.pdf
File:Emersion Telstra 3G Manual V0.1.pdf
File:Emersion Telstra Mobile Management User Manual v1.0.pdf

AAPT

File:Emersion AAPT DSL Manual V2.0.pdf

• Broadsoft Softswitch as a Service (Voice SSasS)
• AAPT National Wholesale Broadband L3 (Broadband Connect) Layer 3