ReleaseNotes

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Release Notes 4.03.00 - 15 February 2017

Enhancements

Additional fees may apply to have these features activated and configured. Some features may also attract a monthly subscription fee. Please contact Emersion Sales if you are interested in these features.

Reports

Emersion has enhanced the Reports framework so that Emersion can control which reports must be exported to CSV and which can be run in the Cumulus user interface. This increases the stabilty of the system by ensuring larger and more complex reports are run in a way that will not degrade system performance.

Enhancements to Xero Integration

The system will now check your Xero connection regularly. If Emersion is unable to contact the Xero platform (API) 5 times within the last hour, Emersion will automatically disable the Xero configutation. This is to prevent Xero from locking your access to the API due to excessive load. In this case, Emersion will:

  • disable the Xero Configuration
  • Create an SR ticket in the Emersion Service Desk portal to manage the situation with you.

See the Xero troubleshooting guide to understand how you can proactively manage Xero connection issues.

Emersion have introduced a Portal Login search option in the Quick Search and the Customer List for users to quickly retrieve an account based on the End User Portal username. In addition, usernames are displayed in view mode on the Customer > User Portal screen.

Minor Enhancements

These enhancements are available to all customers.

  • We have updated the Reject Invoice function so that it automatically creates a ticket in the new Emersion Service Desk when the rejection is flagged as Emersion to Action. The help page on this function has also undergone an update. Read more the reject invoice function.

Bug Fixes

  • We have fixed a bug with the Download to CSV function that was ignoring the search filters. The system will now only export the filtered results.
  • We have fixed a presentation issue causing the page to render some HTML characters around the customer name in a Service Deck ticket.
  • The Packages & Plans > Package Plan list screen was showing $0.00 when the package access fee was not set. This will now show an empty cell if not set. If your package plan access fee is actually $0.00, this will be shown.
  • Fixed a bug that requested in the Packages & Plans > Contract Type users to provide tiers information when the Breakout Method was not set to 'Tiered'.
  • Fixed a defect causing the disclaimer to appear twice on the Emersion Standard Invoice template.

Release Notes 4.02.00 - 2 February 2017

Enhancements

Additional fees may apply to have these features activated and configured. Some features may also attract a monthly subscription fee. Please contact Emersion Sales if you are interested in these features.

Postal Invoice Delivery

Emersion can now can gather up invoices marked for postal delivery and push the PDF files to a specific location for collection and distribution via a mail house. We can push individual PDFs or zip into a compressed file. Delibvery can be made to a location on our network, or to an external FTP/SFTP location.

See this article for further information.

General Enhancements

These enhancements are available to all customers.

Credit Products

Emersion have introduced a new type of product, 'credits'. See this article for further information.

Minor Enhancements

These enhancements are available to all customers.

  • We have corrected the incorrect spelling of "Instalment" in several public-facing places.

Bug Fixes

  • We have fixed a bug preventing users from submitting an order for a package plan that contained a service plan with a quantity greater than 1. For those with plans of this natiure, you will only be able to perform one SQ and complete the configuration details for the service that has been service qualified. After the order is submitted, any subsequent services can be manually allocated.
  • Fixed an issue preventing users from downloading a CSV file of payments.
  • Fixed an issue preventing users from bulk importing payments.

Release Notes 4.01.00 - 18 January 2017

Enhancements

Additional fees may apply to have these features activated and configured. Some features may also attract a monthly subscription fee. Please contact Emersion Sales if you are interested in these features.

Early Upgrade

A new report to compliment the Early Upgrade feature has been released. The new report can be found under Reports > List all > Packages tab. The report name is 'Orders with waived ETFs' and returns a list of orders that have had any early upgrade fee waived.

Service Types

The following changes have been made to service types.

AAPT National Wholesale Broadband (NwB)

These change affect the following service types:

  • Broadband Connect - L2
  • Broadband Connect - L3

Site Contact

The AAPT NwB service types have been altered to accept a site contact during the service configuration step in an order.

This contact will be used in provisioning via FrontierLink instead of the primary contact of the account.

Order Contact

The default order contact was previously only able to use the primary contact of the service provider's account. The order contact can now be optionally set using the following values:

  • AAPT_ORDER_CONTACT_FIRSTNAME
  • AAPT_ORDER_CONTACT_LASTNAME
  • AAPT_ORDER_CONTACT_PHONE
  • AAPT_ORDER_CONTACT_EMAIL

To have us configure the order contact to these values and not the primary contact of the service provider's, please submit a Service Desk ticket to Emersion requesting the change. This contact will be used in provisioning via FrontierLink instead of the primary contact of the account. Users cannot set these values via Cumulus themselves.

Payment Plans =

Payment Plans has some additional fields added:

  1. Customer Payment Plans Tab
    1. Created by: The full name of the user who created the payment plan
    2. Modified by: The full name of the user who last modified the plan
    3. Last modified date
  1. Finance Payment Plans Tab
    1. Created by: The full name of the user who created the payment plan
    2. Modified by: The full name of the user who last modified the plan
    3. Last modified date
  1. In the Payment Plan Detail Screen
    1. Created by: The full name of the user who created the payment plan
    2. Modified by: The full name of the user who last modified the plan
    3. Last modified date

General Enhancements

These enhancements are available to all customers.

Load Balancing

Emersion have introduced load balancing across web servers to achieve a holistic boost in the performance of the system.

Selecting Service Types in an Order

Previously when a user commenced a new order, one of the first steps in the process is to select the service type(s) that are needed. The selection then filters the list of package plans that can be chosen. As of this release, unless there is an saleable package plan with the service type included, the service type will not be an option to select from.

Support for Internationalisation Support - New Zealand

New address layouts have been implemented to support New Zealand address formats.

New Tax types have been added to Cumulus to support NZ tax.

Cumulus now supports filtering the list of banks that displays for direct debit settings based on country.

Minor Enhancements

  • The Account Status and Account Status Reason will now display in the notifications area of a customer when the account is cancelled.
  • The Bulk Import Payment successful notification now includes the file name of the file that contained the data for import.

Bug Fixes

  • Fixed a page load issue on the Package Subscription > Customer Contacts tab.
  • Fixed an issue in CHOWNS and UPGRADES that prevented the transfer of some service property values.
  • Fixed an error that occurred when the user set the commission fields during a product purchase.
  • Fixed the Billing cycle date variable in the Service Activation Event so it populates with data.
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