Credit Products
Overview
Credit products are products that generate a credit charge instead of a debit charge, but in all other ways, they operate the same as normal products. The only difference is the product type. Service providers can use these products in a variety of ways, such as:
- Apply a good-will credits.
- Promotional discounts.
- Sell a gift card with a predetermined amounts.
Credit products are used when service providers wants to avoid the practise of generating a credit card line manually and want to have greater levels of control over who can give credits to customers, and how much credit they can give. Like all products, credit products can be given their own ledger code and use the product pricing schema to manage price points. When entering a price against a credit product, enter a positive value, not a negative one like you would if you were creating a credit card line. The translation from a positive value to a negative one by the system before it is saved to the ledger journal.
When selling a credit product, the system will honour the credit limit levels of a user to ensure that users can only sell credit products up to the value of their defined limits.
Credit products are available for Outright purchases only.
Staff users who are subject to credit restrictions are only permitted to sell credit products up to and including their credit limit. Please refer to the Staff Credit Levels article for detailed information about these restrictions.
Please note: When creating a credit product, most of the advanced fields will be hidden as they are not supported for this product type. Credit products cannot be linked to a service and the "Can link service" option is not available.
Access Control
There are 3 powers that govern user access to this feature. These can be found under the Product Management power.
- Credit Product - Sell
The user can sell a credit product
- Credit Product - Modify
The user can modify a credit product
- Credit Product - Create
The user can create credit products
These powers only affect the product itself and do not affect product prices. If you want to prevent users from accessing or modifying the product price book entries for a given product, you will need to review the following additional powers:
- Product Price Access
- Ability to modify the Pricing Books
- Ability to view the Pricing Books
