ReleaseNotes/2011

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3.30.02 – 8 December 2011

Internal Release

• Updates to the underlying billing workflows to speed up processing with no other visible changes.

3.30.01 – 1 December 2011

New Features / Enhancements

Reports

• 2 new Quarantine reports have been implemented:
  • Telephony Non Existent Service Fault – lists any issues identified relating to telephony usage processing.
  • Miscellaneous Charges Non Existent Service Fault - – lists any issues identified relating to miscellaneous charges processing.
• The Payment report (under Report > Finance Report) now has a new field ‘Electronic Payment Reference’ that can assist with reconciling Ezidebit payments processed through the Emersion Electronic Payment System (EMS).

Invoice Overdue Event

• The InvoiceOverdue event has been enhanced with additional configuration options:
  • Number of days invoice overdue
  • Overdue invoice amount
    • Please contact our support team for further information.

Bug Fixes /Minor Changes

• An error discovered when exporting the Payment report to .csv has been resolved. It will now correctly appear in the Generated Reports list.
• Invoices that are marked “Do Not Send” will now not be sent to the customer. It was found that though invoices were correctly showing in the Cumulus user interface as ‘Do Not Send’, the invoice generation workflow incorrectly overwrote the status so some invoices were still emailed to customers. This error has been resolved.
• An exception discovered when a service’s start date was set to a date prior to the customer’s account start date has been resolved with additional validation implemented on date selection.
• An issue found when a service plan was updated has been corrected. It was found that under some circumstances, the capped value figure was removed. This error has been resolved.

3.30 – 28 September 2011

New Features / Enhancements

BPay

• Emersion now fully supports BPay. Customers may set up biller codes, with the required reference number prefix and reference number length. The system can generate a unique reference number for each account based on the prefix, account number, reference number length along with a check digit. This reference number is then shown on the customer’s invoices.

User Portal

• The Emersion Payment System now allows instant payment processing for supported payment gateways (i.e. ANZ, Ematters and EziDebit). The portal now provides real-time payment confirmation to customers. Please contact our sales team for further information.
• The ‘Make a Payment’ module now only displays the payment methods set up for the customer.
• Customers may now make a payment of an amount greater than the total of selected invoices. The payment amount may be entered manually and / or invoices selected to record the payment against. The payment will then be allocated against the selected invoices. Any unallocated payment amount will be automatically allocated to the oldest outstanding invoice, or the account left in credit if there are no outstanding invoices.
• The Emersion Payment System now supports customer payment via PayPal. Please contact our sales team for further information.
• A new ‘validation level’ can be set up for each Emersion customer's User Portal that controls the mandatory fields required to be entered on the 'Account' and 'Contact' pages. Please contact our support team for further information.

Administration Settings

• Emersion customers can now configure the basic style of their user portal including page title, IP address, company logo, style sheet, login Template, base Template and terms of service can be set up and customised as required. This function is accessed via Admin -> Settings -> User Portal Setting.
• Emersion customers can now also configure the basic style of the new customer sign-up page in their user portal, including admin settings, CSS details, javascript, header, footer and terms of service. This function is accessed via Admin -> Settings -> Signup Setting.

Product Management

• A new Product Management module is available to allow Emersion customers to create and manage products and product categories. Previously, products could only be created by the Emersion support team. In addition the Add Purchase function has been enhanced to better display the product sale details. Further information will be available in the wiki soon.

Events

• A new Event Configuration function has been implemented to allow Emersion customers to create and manage events, such as automatic renewal of accounts, usage thresholds, invoice overdue, credit card expiry, payment failure etc. Each event type can be configured with an action to perform when the specific condition or trigger is detected. Further information about Events is available in the wiki.

Semi Manual Provisioning

• A new provisioning method has been implemented to allow a service to be configured as requiring manual provisioning by a separate account, known as ‘semi-manual provisioning’. When set, provisioning and cancellation requests entered by a reseller will be sent to the upstream carrier for actioning using the existing ‘Manual Provisioning’ function in Emersion. Please contact our sales team for further information.

API

• A new API is available to allow all account details to be retrieved. Please contact our sales team for further information.

Bug Fixes / Minor Changes

• The Invoice function now examines the customer’s account profile correctly, enabling different invoice templates to be used for different customers.
• The Invoice can now be viewed from the ‘Manage Invoice’ function accessed from Finance -> Accounts Receivable -> Invoice List.
• Resolved the issue reported with ‘Approval – Do not send’ in the ‘Manage Invoice’ function to ensure the correct status is set and invoices are not sent to customers.
• All services associated with a package are now displayed under the package summary on the invoice regardless of whether there are any service fees associated with them.
• Resolved the issue discovered when cancelling a service that had service features that were previously cancelled.
• Minor enhancements have been made to the ‘Package Plan’ page including text updates and additional links to the on line help.
• The ‘Service Subscription’ page now correctly displays the provisioning log.
• The User Portal now correctly displays usage for Dialup services with MBs and time totals.
• The Provisioning system now handles churn losses correctly. Services that are reported as churned away are now automatically cancelled in the billing system as required.
• Implemented enhancements to some service features to allow configuration of the ‘Service Feature Identifier’ as being mandatory, optional or not allowed.

3.24 - 12 July 2011

New Features / Enhancements

• Changes to the newly implemented rate management page so you can now view rates in tree form.
• Corrected issues with assigning properties to service plans such as shaping speed for example on ADSL services.
• Corrected issues with failed / pending payments pages and their pagination malfunctioning.
• Various interface bug fixes and improvements to user interface speed.
• Added in validation of correct ranged FNN service ordering.
• Now able to view usage under a period for a service by linking off the period ID.
• Customers with hosted RADIUS are now able to view RADIUS Session Details via 'View Service'
• Service page now displays whether a service should be currently shaped
• Several back-end bug fixes and speed improvements

3.23 - 06 June 2011

New Features / Enhancements

• Added support to enable Emersion customers to import payments and ABA files directly into Cumulus.
• Added the ability to upload order forms for each service order.
• Added support for different set-up fees depending on on the transfer type (New, Churn, Internal Churn).
• Enhancements to the Events System. Emersion customers can now issue the following event notices:
  • Account Changes (new account, changed status, password change on service).
  • Payment Advise (failed or successful notifications on manual or automated payments).
  • Usage Tracking (standard monthly usage or rolling 30 day usage).
    • Please contact Emersion Support in order to obtain more information regarding these, and other available events.
• Added support for customers to have an e-mail template per invoice layout.
• New mail out tool in Events that allows Emersion Customers to format and send emails to customer base.
• Added highlight banner to display issues with customers packages/services.
• Added support for a shared cap which can be allocated at a package level and shared within the services underneath.
• Redesign of the rate management tool located in Packages and Plans > Management > Rate Cards.
• Added support for rate over rides for individual service subscriptions.
• Added support for rate over rides on bolt on plans.
• Changes to how RBT bundles are ordered.
• Added support to use words such as “now”, “last year” and “yesterday” in date fields.

3.22 - 14 April 2011

New Features / Enhancements

• Emersion Software Systems now supports Telstra eBill Billing - please contact our sales team for further information.
• Added support to review pending cardlines and the ability to approve all pending cardlines to all customers pending invoices.
• Added support to manually approve the closure of service subscription periods - please contact our support team for further information.
• Emersion customers can now view the subscription payment history of packages, services, service bolt-ons and service features in easy to read tables.
• Each service feature has a drill down page that allows you to view the payment history against the feature subscription.
• Service features now have a more streamlined management interface allowing you to manage them on a case by case basis rather than all at once.
• Service subscription page now has ability to compress/extend information which may or may not be relevant to a service allowing easier viewing of the subscriptions relevant details
• Service Plan can now have a different setup fee for each Service Transfer Type (New, Churn, Internal Churn) as selected when placing an order can now have different set-up fees. These are still overridden if the package has a setup fee. By default, all existing set-up fees have been populated across all fields.
• Service Configuration now provides for Customer Authorisation requirement. Including ability to provide differing forms for each Service Transfer type.
• Minor changes to the notes section as some service notes were appearing in the customer notes.

3.21 - 22 March 2011

New Features / Enhancements

• Added a missing template for create organisation in customer/account.
• Added a max length attribute to the postcode field in the main address interface.
• Added quick links to the top of service subscription and proper tab refreshing upon saving of service subscription attributes.
• Ensured when Force Peak is turned on for data services, unnecessary cardlines are not created
• Can now cancel non-mandatory service subscriptions on a package, either immediately, on a future date or end of period.
• Sorting order of the invoice default view is now by invoice ID descending.
• Ledger cardlines with internal ledger codes cannot be edited.
• Added a buy/sell filter against a number of plan/service/bolt on interfaces.
• Invoices are not processed by EPS if the overdue amount is less than 1 cent.
• Support added for vanity identifiers to appear on invoices in place of standard identifiers.
• Service orders have had speed improvements and an ability to filter has been added.
• Modified the customer list to enable multiple statuses to be selected on the filter.
• Modified new service order pages to first preview available packages prior to continue to next step (SQ). See Services/Orders/NewOrder
  • Also added ability to Express Subscribe to a package if all service plan allowances in this package are non-mandatory.
• Both BMS Quarantine & Rating Quarantine pages now do not return results until filters are searched for. This will improve page load times.

3.20 - 16 February 2011

New Features / Enhancements

• Added a Wizard for customer creation – Emersion have streamlined the way in which customers are able to create end users and order services in a one stop shop.
• Contract Management – Customers are now able to add, remove and manage contracts on all end users* (*provided that contracts have been created)
  • Added contract end dates where applicable on the package list page.
• Ledger Mapping and Reports – Customers are now able to map their own ledger codes to existing Emersion ledger codes, and extract ledger cardline and ledger transaction reports from the system in a format that can be imported by most common accounting packages.
  • Added the ability to store an export reference identifier to an account.
  • Added ledger cardline id to the pending ledger cardline page.
• Added support for Datafast RBT services – Please contact sales if you wish to discuss using Emersion to bill your Datafast RBT customers.
• Added validation to mailbox creation so duplicates cannot be created.
• Added more information to the create service process so you can see what has mandatory services and what doesn't.
• Added a report to show which users are locked from customers portal access.
• Added the ability to turn off service features via the User Interface.
• Extended the Aged Receivables report to report to include both organisations and individuals.
• Enhanced management for user portal management in Cumulus so you can reset login attempts.
• Enhanced Service / Package creation for products which have multiple mandatory and/or optional services.
• Enhancement to invoices – When an invoice is first created it will go through a DRAFT stage, before they are created as permanent and submitted against ledger.
• Added Bolt-On information to the retail invoice output.
• Added Journal ID to the Transaction reports within the finance section.
• Added both ex-tax and tax fields to the Ledger Transactions.
• Reinstated BPAY reference number generation.
• Modified search behaviour to allow special characters like '+'.

Bug Fixes

• Resolved issue with certain package chain discounts providing incorrect discount amounts.
• Resolved issue when attempting to allocate some payments where no outstanding invoice exists.
• Enhancement to the RBT Service report so columns on UI match that in the CSV output.
• Enhanced invoice creation as some invoices were displaying incorrect previous balance.
• Improved Service Subscription list so customers can see subscriptions of all statuses (including initialised).
• Modified package plan access fee configuration so customers can now 'unset' a previously set fee.
• Adjusted IP configuration so that IP addresses are now configured for customers that use Emersion hosted RADIUS.
• Improved the service subscription page so that 'View Service' is loaded by default instead of requiring users to select it. (and ‘Activate’ if the service is pre-active).
• In some cases Bolt-Ons were not cancelling correctly, this has been corrected so that Bolt-Ons will now cancel properly when a parent service is cancelled.
• Adjustments have been made to Mailboxes due to instances where some where the incorrect set of domains during SQ process were being used.
• Adjusted cancellation logic to ensure that all service identifiers are cancelled along with a cancelled service.