ReleaseNotes/2015

3.81.00 - 16 November 2015

New Features / Optional Modules

Fees may apply to have these configured, activated and maintained

If you are interested in subscribing to any of our new enhancements, please raise a new sales ticket in the Emerson Support Portal

Auto-Payment Deactivation Notification event

In the last release, Emersion provided a new event that will send a notification when an automated payment method is enabled for an account. This new sister event will notify users when the automated payment method is set to disabled.

Service Type Changes

Please raise a new sales ticket in the Emerson Support Portal if you want to enquire regarding service types you do not currently have available.

Telstra WME

A new service feature for International Roaming has been introduced with automated provisioning. Custom events send a message to the end user when the feature is activated and deactivated.

Users can now configure the International Roaming service feature after the service is active. Nav: Service Subscription > Configuration. This is also now controlled by the power International Roaming located under the parent power Service Features.

AAPT – Bandwidth

A new service type exists for AAPT Data allowing service providers who buy an allotment of bandwidth to on-sell it as pre-allocated data packs.

AAPT NWB

The AAPT integration to AAPT’s FrontierLink system now uses the combined address / fnn based service qualification as a default.

Optus Mobile

Optus MURTL data added to bolt on view usage within the user portal and Cumulus on services that are of type 'Optus Mobile' and where a MURTL feed exists.

Enhancements – Optional Modules =

Fees may apply to have these configured, activated and maintained
If you are interested in subscribing to an optional module, please raise a new sales ticket in the Emerson Support Portal

Bolt-on Add-ons

A significant number of enhancements have been made to bolt-on add-ons, including:

• The ability to auto-order and provision a bolt-on add-on when an underlying bolt-on or bolt-on add-on is exhausted.
• Bolt-on add-ons now support rate overrides.
• Bolt-On Add-Ons can now be defined with a bonus allocation. The Bonus will be used before the main allocation. This is already available within bolt-ons, but the introduction of this feature to bolt-on add-ons bring greater consistency in behaviour between the two objects.
• The Packages and Plans > Management > Service Plan > Bolt On Configuration screen has undergone a UI overhaul making it more user-friendly.

Products

Emersion now supports the ability to apply a set up fee to product purchase instalment.

Shift Inventory Owner – This new bulk import tool moves a product instance from one child account to another. The product instance must be in the HELD status for the move to be executed.

Xero Integration

The Xero Integration has been extended to support public authentication for one-time transactions. In addition to this, Emersion have also added improved account associations. A new user interface exists under Admin > Xero.

Emersion API

A new 'DoesUserExist' method was added to the UserPortal API.

Orders

Emersion now supports ‘pay now’ and ‘pay later’ business rules for product purchases made in the order process. This also applies to the new set up fee for an instalment purchase. Configuration for this will be available via the Product Order Map in a future release. Contact Support if you are interested in this feature.

Added a power to bypass the requirement to upload a document during the hundred point check.

Enhancements – General

These enhancements are provided as part of base platform and are included as per your maintenance fees

Products can now support both negative and fractional quantities. To be able to have fractional quantities for a product, a product must have the Allow Fractional Quantity flag enabled. Fractional quantity products cannot be serialised and will generate a single cardline when sold. E.g. Labour charges for 2.75 hours' work, or 1.5643kg of pork.

Emersion have added a feature to allow provisioning processes to be skipped for automated provisioning outcomes. Note this is for Administrators only. Contact Emersion Sales for more information.

Search and selecting a product instance from the product inventory during the order process has undergone a major revamp with a new stock picker. Service providers can opt to have the user select from product instances list or be forced to enter a valid serial number without having access to the list of instances to choose from. Raise a ticket with our support team to enquire set the preference for your service providers.

Emersion has improved the View Usage pages within the End User Portal and Cumulus to better present usage for data services.

Standard Invoice Template configuration now allow the cheque payable name to be an optional field and we have added a new field for name on card.

The End User Portal logo now displays on both the log in page and main page.

Removed the ability to delete account security deposit cardlines from UI.

UI improvements have been made when creating and editing account securities.

Enhancements have been made to the Customer > Summary page and Customer > Detail page to increase performance.

Users NOT IN the org unit now shows the users in alphabetical order so users can find and add them to the org unit more easily.

In the Contract Configuration and the Cancel/Migrate sub tabs of a service subscription, related purchases indicator (text) informs users of related purchases existing so that can be addressed before changes are made to the subscription.

Bug Fixes

Fixed an issue where the receipt of a payment created an unnecessary offset and unallocated payment entries.

Fixed an issue inside the bulk import framework causing the override email address to be ignored.

Fixed a bug where a new product rate card could not be saved.

Fixed a bug in the Unallocated Payments Search list.

Fixed an issue when mapping a Pricing Book to stop the list of available Pricing Book have double entries.

Fixed a problem within migrations where the Service Feature Subscriptions on the old subscription is PreActive, they are not aborted.

Fixed a browser bug that sent users back to the Dashboard screen when clicking on the Service Subscription ID on the Service Subscriptions tab.

Fixed a bug where unexpected payments were coming through xero interface.

Fixed an issue preventing Organisation accounts from being able to select from the defined products within the service order process.

Fixed a bug on the Product Management page causing the Download results as CSV hyperlink to fail. 

Fixed a bug on the Manual Batch Payment page causing it to not show due invoices.

Fixed some cross-browser compatibility issues with the TinyMCE HTML Editor (used in Events > Templates).

Fixed an issue preventing custom messages in the standard invoice template configuration were not being used on the invoice when it was rendered.

Fixed a bug that meant the terms and conditions for payment terms did not require the user to scroll down before the ‘accept’ checkbox is enabled.

3.80.00 - 17 September 2015

New Features / Optional Modules

Fees may apply to have these configured, activated and maintained If you are interested in subscribing to any of our new enhancements, please contact our Sales Team for further information at sales@emersion.com.

Automatic Payment Set up Notification event

This event sends a notification when an automated payment method is enabled for an account.

Enhancements to Optional Modules

Fees may apply to have these configured, activated and maintained
If you are interested in subscribing to any of our new enhancements, please contact our Sales Team for further information at sales@emersion.com

Product Instances, add to warehouse bins

Users with the warehousing and inventory module can now add product instances to warehouse bins within the Cumulus UI in addition to the product inventory importer.

Automatic Payment Set up Notification event

This event sends a notification when an automated payment method is enabled for an account.

Bolt-on Add-ons Activation event

This event sends a notification when a bolt-on add-on is activated.

Bolt-on Add-ons Usage Notification Alerts

For subscribers to bolt-on add-ons and the TCP (Trade Consumer Protection) events, a new TCP event is available for alerting customers regarding bolt-on add-on usage. Like the Service, Bolt-on and Data TCP events, the default percentage thresholds given are 50%, 85% and 100%. Service providers can request additional thresholds if required.

Service Type Framework Enhancements

Fees may apply to have these configured, activated and maintained
If you are interested in subscribing to any of our new enhancements, please contact our Sales Team for further information at sales@emersion.com

Telstra WME

A new service feature for International Roaming has been introduced with automated provisioning. Custom events send a message to the end user when the feature is activated and deactivated.

Enhancements – General

These enhancements are provided as part of base platform and are included as per your maintenance fees

Price Books

Emersion has revolutionised the way product pricing works in Emersion and now includes the concept of ‘Price books’. From this release, all service provider accounts will contain at least 1 price book marked as default with existing price points moved inside this default. Service providers can then create additional custom price books and map them to an individual child account, an account group, or an account profile. This enhanced flexibility and control over product pricing is controlled via a hierarchy that governs which price is applied in the event of multiple price points across different price books being connected to a customer.

Minor Enhancements

Implemented a colour-coded legend on the Customer List screen for account balances.

Performance enhancements have been made to the Customer > Service Subscriptions list.

Performance improvements have been made to the View Bolt-On Usage page.

Added 'raw' data columns to the View Bolt-On Usage page to aid in the reconciliation of usage.

The usage type in the End User Portal now reflects actual usage instead of just showing the bolt-on usage type.

Optionally enable and disable the Service Desk and Finance Details tabs within the end user portal without affecting Cumulus users.

Bug fixes

Fixed spelling error on the contract package pool page (information text).

Repaired a bug in the service type migrate process to ensure it was calculating the correct migration fee.

Fixed product populate ledger code check box.

Fixed a pagination link on the rate card screen and the bolt-on usage list.

Fixed a bug that meant when the first service feature period is created, it is aligned to the package period instead of the service period.

Fixed a bug with complex address types that required a level type when it was not valid to do so.

On the Customer > Order History page, the system will no longer throw a ‘Not Found’ error when documents were not uploaded when the order is placed.

The Events > Templates > Mappings page now ensures the 'Total Templates' count reflects correct number of templates per action type and message type.

Fixed a bug that prevented the invoice from including service feature set up fees.

Fixed a minor javascript-related issue on the Take Payment page on the End User Portal that occurred under some circumstances.

The status on the service type migrations list screen now shows the correct status.

Repaired a bug with the service type migrate feature preventing it from calculating the correct migration fee.

An issue where usage records arriving for a service that pre-dated a service migration were falling into Quarantine with a No Valid Package Period error.

Fixed an issue that occurred when calculating the total usage for UNITS based tariffs.

3.72.00 - 17 August 2015

New Features / Optional Modules

Fees may apply to have these configured, activated and maintained

If you are interested in subscribing to any of our new enhancements, please contact our Sales Team for further information at sales@emersion.com.

Warehousing and Inventory

Up until now there has been no concept in Emersion of stock location. This new module allows users to place product and product instances in warehouses and bins. Within this new module, clients can:

• View and manage warehouses
• Drill down into a warehouse to view and manage bins
• View product inventory, be able to filter inventory by warehouse or bin.
• Manage Organisation Unit association with warehouses and bins to restrict access to warehouses to users within an Org Unit.

Read more on Inventory and Warehouses

Product Instances, Cost Price Visibility

Track the cost price for an individual product instance item, view the cost price within the Products > Product Inventory sub tab. Access to the cost price of a product instance is controlled via a base power.

Product Instance, Notes

Serialised product instances can now have notes associated which assists stock control & stock take activities. This will also allow you to make notes such as "On loan to Brisbane"

Product Inventory Import

To accompany the new warehousing and inventory enhancements, the product inventory import has been extended to support the new features. The data dictionary and sample CSV file for the inventory import tool has been provided on the Import Inventory page of the Emersion Wiki

IPND

Emersion now integrates with the IPND (Integrated Public Number Database). Updates to data made in Cumulus can update the IPND.

Alternative SMS Gateways

Emersion provides a Premium SMS Gateway option to support TCP and other important SMS notifications. Some Clients have asked us to integrate into other gateways. Until now, Service Providers wanting to use their own SMS gateway provider to send SMS events rather than use the Emersion's provider have not been able to do so. Emersion has extended the SMS sub system to allow Emersion alternative SMS Integration. Fees apply for Integration and a different per SMS model applies. Emersion will soon offer a non Premium SMS solution for marketing and non critical SMS communications.

Multiple SMS Gateway

Emersion now supports nominating the SMS Gateway on a per-event basis, allowing some events to be sent using a Premium Gateway and others a different gateway and the Bulk SMS interface has been updated to support choosing gateway.

Enhancements to Optional Modules

Fees may apply to have these configured, activated and maintained If you are interested in subscribing to any of our new enhancements, please contact our Sales Team for further information at sales@emersion.com

Service Type Framework Enhancements

Fees may apply to have these configured, activated and maintained If you are interested in subscribing to any of our new enhancements, please contact our Sales Team for further information at sales@emersion.com

Telstra WME

Emersion now supports sending the End User an SMS when they enter a global roaming zone and again when they exit it (for Voice only). Message2Text is now supported.

New Service Types

Fees may apply to have these configured, activated and maintained If you are interested in subscribing to any of our new enhancements, please contact our Sales Team for further information at sales@emersion.com

Enhancements – General

These enhancements are provided as part of base platform and are included as per your maintenance fees

Bulk Cleanse BMS Quarantine Bulk cleanse or write off usage records in BMS quarantine via a new bulk update tool. Read more....

Included Value Import Provides an easy and fast way to import included value allowances against existing service plans via a bulk upload tool. Read more....

Instalment purchases will now create a $0 cardline when the purchase is created. This is to ensure an invoice or other appropriate statement can be provided which can act as confirmation that the purchaser has received the goods.

The Add Rate page now displays a red asterick indicator for mandatory fields.

Under the Service Subscription tab for a customer, a new sub tab Related Purchase displays product instances linked to a service subscription.

The Customer > Details tab has been updated to only show the last successful payment, and the labels changed accordingly to make that clear.

Performance enhancements have been made to the View Usage page in Cumulus and the End User Portal that dynamically builds the Search By Tariff Type filter.

On the customer list screen, you can now search for accounts using their registration number (ABN or ACN).

Added filter in Finance > Invoice list to be able to search customer created in the last 30 days.

Fixed summary payment details display to only show last successful payment.

Enhanced the serial number inventory list interface in Cumulus.

Adding serial inventory inside the product purchase (instalment) process.

Added additional product details in the Service Migration activation portal and the End User portal service activation page.

Enhancements were made to the bulk SMS search page to make it more user friendly.

the Customer > Service Subscription > Manage Bolt-ons page now shows % Used for active and preactive bolt-ons.

Added a new filter on the finance > invoice list page to provide a search for customers created in the last 30 days.

Bug fixes

Fixed a bug when the override recipient email feature was used on the Bulk import tools.

Fixed a bug preventing the Business Rule Set check box from not populated correctly on a Package Plan.

Fixed an issue with payment plans giving an incorrect 'No invoices selected' message.

Fixed an issue with viewing data bolt-on usage via Cumulus and the End User portal.

Fixed an issue preventing the removal of an Account from an Account Group.

Fixed an issue with payment history pagination.

Fixed an error users received when linking Hardware to a Service.

Fixed the Order History > back button.

Adjusted the framework of the file upload facility so 0-size files cannot be uploaded.

Fixed the Customer > Service Subscription > Manage Bolt-ons page to show Pre-active bolt ons.

Fixed a bug with the enable/disable flag on the Early Discount and Late Payment Fee page.

Fixed a bug on the manual provisioning screen where the destination service package name is incorrect.

3.71.00 - 29 June 2015

New Features / Optional Modules

Fees may apply to have these configured, activated and maintained

If you are interested in subscribing to any of our new enhancements, please contact our Sales Team for further information at sales@emersion.com

Retail Package Catalogue

The system will restrict which package plans are displayed to a user when ordering services or migrating for Retail Service Providers based upon role (Staff Group or Agent)

This feature allows retail service providers to group plans into collections. A collection of plans can then be assigned against account groups.

Once the collection is assigned to an account group, it gives service providers control over who can access or sell these groups of package plans. The control extends to both new orders and migrations separately.

[Expiry Feature]

A new optional feature has been built which allows tracking of stock as it expires. This has been deployed for Telstra WME SIM Stock.

Payment Extensions

A New Feature has been developed to support payment extensions without having to put the client on a payment plan. This will record the original payment extension date, but also any changes. Read more about [Payment Extensions]

SMS Gateway Extensions

Emersion has developed a framework to supports multiple SMS providers through the Events system. Different events can now be configured to use different SMS providers. This requires subscription to SMS Events and an Agreement to be in place with SMS gateway suppliers. This will allow a Service Provider to have an alternative SMS vendor or Multiple Vendors. Setup and Configuration Fees apply and Emersion will charge per SMS Fee and Monthly Access Fee for SMS Functionality.

Service Desk

The Service Desk module has been enhanced to support creating new tickets and updating tickets via email.

Service Type Migrate

The new Service Type Migrate feature is an extension of the default service migration functionality that comes standard with Emersion. This new service migration better supports both singular and mass migrations of services between service types and ensures the end user has a seamless and effortless experience during the migration process. The feature comes with an optional End User service activation portal. End Users can also activate their new service via the End User Portal.

Read more about [Service Type Migrations]

Auto Top of Account

This new account-level feature is designed for businesses who want to ensure their customers always retain a positive account balance. Events notify the customer when they approach their credit limit and the system can automatically take a payment when the customer’s account balances reaches the auto top-up threshold. Read more about [Auto top-up]

Account & Service Note Import tool

A new import tool has been built to give users to import customer and service subscription notes in bulk from CSV.

Bulk Account Status Change

A new bulk import has been built to allow account statuses to be updated in bulk from CSV

Bulk Invoice Approval tool

A new bulk update tool has been built to give users the ability to bulk approve invoices from CSV. Read more about the new bulk import and update facilities

New Service Types

Fees may apply to have these configured, activated and maintained

If you are interested in subscribing to any of our new enhancements, please contact our Sales Team for further information at sales@emersion.com

Enhancements – Optional Modules

Fees may apply to have these configured, activated and maintained

If you are interested in subscribing to any of our new enhancements, please contact our Sales Team for further information at sales@emersion.com

ZenDesk Integration

This has been enhanced to ensure when contacts were added, that Zendesk is also updated. When a username is updated in Emersion, Emersion now synchronises this change with the existing profile within Zendesk, updates the username (an email in zendesk) and marks it as a primary identity. 

Late Payment Fees – Overdue Invoice

When creating late fees for overdue invoices, the cardline that was generated is stored for reporting purposes.

Payment Plan V2

has been changed to ensure that you can create a payment plan for any amount outstanding on an invoice as long as it is not in dispute.

Bolt-ons

We have removed the charge at normal rate within the plan bolt on configuration, as this is now managed via a plan bolt on override.

Product Inventory

Added a new feature / Event to check when stock gets too low within the product inventory.

SMS Events

Mass SMS Out has been improved to have an account status filter to be consistent with mass mail out.

Account Discount Subscription

Account Discount Subscription now has support for bulk service feature pricing for volume discounts.

SIM / Product Inventory

This feature allows the tracking of SIM stock as it expires. The product inventory import functionality has also been updated to support a SELL_BEFORE_DATE so that expired SIMs cannot be used.

Included Value

The included value feature set was enhanced to support the ability to prorata the access fee for an included value plan but not the usage allowance.

Service Activation Event

A new event has been developed that will send a notification when a new service is activated.

Commissions

Screens have been adjusted to better handle large numbers of commission records.

Customer Sign Up Portal Timeout

Orders created via the Customer Sign Up portal will time out after 24 hours. This will fall in line with product time-out rules. Pending orders now also come with improved locking to prevent a service identifier from being allocated inappropriately.

Service Type Framework Enhancements

Fees may apply to have these configured, activated and maintained If you are interested in subscribing to any of our new enhancements, please contact our Sales Team for further information at sales@emersion.com

Implemented a flag against the service type to prevent an administrator from performing a migration.

Telstra WME

Support for Withdraw Request has been added within the service drop down and sends a synchronous request through to Telstra. During the ordering process, if an identifier is available it will be displayed. Added feature that permits the ability to get the current balance directly from the Telstra WME platform when editing a service. Now supports credit check features. New support for management of call forwarding via Cumulus and the End User Portal.

Wholesale Service Information Records (SIRs)

Previously card lines would be generated for usage files at the end of the billing month with no visibility to exposed credit until this time. This process has now been changed so that card lines are created as soon as the usage file is generated.

Enhancements – General

These enhancements are provided as part of base platform and are included as per your maintenance fees

• An update was made to the TinyMCE editor, used with the event templates. This resolves some compatibility issues with Internet Explorer experienced with the previous version.

• The system can now flag an account to be a test account. Upon advising Emersion and the account undergoing an assessment, Emersion has the ability to put an account into test mode, an Emersion ratified Test account can be isolated for billing purposes. A Test Account cannot have commercial services on it.

• Changes to the Rating engine were made to support the previously released included value features on package plans.

• Added support to hide some service configuration fields (object properties) from the order screens.

• Hourly bolt-ons have been deprecated.

• Event template variable “Username with-out realm” now populates correctly.

• The Manual Payment Batch import tool has been extended to prevent automated payments being processed immediately when that was not desired

• Added the ability to undo a future service cancellation where appropriate (within business rules controlling where cancellation is possible).

• Instance Identifiers are now reflected on retail invoices where the feature is billable. Invoices also now include the service feature quantity.

• Product Purchase screens no longer show product categories with no products in them.

• The Product screens have been updated to allow a user to view and edit a sub category after creating a product.

Bug Fixes

• Fixed the issue causing the occasional error with the ‘magnifying glass’ that expanded the package plan display when placing an order.

• Fixed an issue where multiple bolt-on periods were appearing on invoices when the bolt-on had been cancelled.

• Fixed an error in the Report Schedule List causing it to throw an exception.

• Fixed issue when reloading cart list that cause the serial number not popping up light box on second item load into the cart.

• Fixed an issue where the invoice was not recording Service Feature quantity.

• Fixed issues with pagination and column sorting on the Services > List page. The page also now requires criteria to be entered before it will return search results.

• Corrected an issue to ensure an automated payment does not attempt to take another payment when it was scheduled to do so in the event of an active payment plan.

• Fixed a code bug affecting the Manual Provisioning page, which meant that on all cancellations, "Finalise Migration" was appearing incorrectly.

• Fixed a bug surrounding cases when payments are received if an account has a pending invoice so that the pending invoice is always be reconciled, updated and re-rendered automatically.

• Fixed the product purchase calculation on the customer list so it correctly includes only point of sale purchases and not all purchases.

• Fixed bug on retrieving thumbnail images for a product.

• Fixed a bug preventing the delete customer account contact link from appearing.

• Fixed calculation for purchase display in account list

• Fixed a minor defect on the service plan feature allowance tab of Packages & Plans.

API Testing Function

There is a new method to assist with connectivity testing with the SSL certificate-based API without having to run an official method.

3.70.00 - 24 February 2015

Action

ACTION REQUIRED FROM THIS RELEASE:

Removal of CAP and Replacement with Included Value

Emersion has removed support for 'caps' for Package Plans and Service Plans and replaces it with 'Included Value' allowances. Whilst Included Value is conceptually similar to plan caps, they are not identical. Plan caps only supported dollar amounts whereas included value can support dollar, unit or time amounts. These new features supported under the 'caps' option are now available to you. Emersion strongly advises you read about the changes.

Any Emersion client using the subscription threshold notifications (often referred to as TCP Alerts) will need to update their templates. Under Included Value, Emersion does not support ex-tax dollar-based variables (as under unit and time, this concept is not valid).

Please review and update your templates immediately to ensure you are not referring to the older ex-tax variables or figures. Those parties affected have also been contacted separately prior to the release.

Read more about Included Value

New Optional Modules and Features

Fees may apply to have these configured, activated and maintained

If you are interested in the following enhancements, please contact our Sales Team for further information at sales@emersion.com

Bolt-on Add-Ons Module

Bolt-on Add-ons are a new feature that extend bolt-ons designed to complement bolt-on subscriptions. Bolt-on add-ons are associated with bolt-ons in order to extend the capability of the bolt-on. They allow for additional quotas (included value) to be added on top of the base Bolt-on as additional bonuses that can be purchased for telephony services to provide additional usage (commonly used in data packs on mobile services). Bolt-on Add-ons can support:

• recurring and one time options
• Priority of use
• Grouping to ensure that only one of a number of optional bolt-on add-ons are available
• Visibility and purchase via the end user portal

Use case: I have a 3Gb Bolt-on on my mobile plan and wish to allow the customer to purchase and add-on pack of 1Gb of extra data for $10 or a 0.5Gb extra data pack for $5 that expires at the end of the period (but not both).

Read more about Bolt-on Add-Ons

Multiple Included Value Feature

Emersion has removed support for plan 'caps' for Package Plans and Service Plans and replaces it with 'included value'. While included value is conceptually similar in nature to plan caps, new features that were unsupported under the 'caps' option are now available. Plan Caps only supported dollar amounts whereas included value can support dollar, unit or time amounts. Emersion now supports up to four concurrent included value allowances on a plan. Additional charges apply if you wish to provide more than one included value amount.

Use Case: We wish to allow certain tariffs to be include in the basic Dollar Allowance and these tariffs will be in Slot 1. We also wish to allow 100 minutes of international calls. We would use Slot 2 and create a Minutes based allowance and assign the international tariffs to this. Finally we wish to include SMS as a units based allowance and allow 50 SMS’s.

Read more about Included Value

Zendesk Integration

Emersion introduces integration to the Zendesk Ticketing solution. This allows synchronisation of usernames and passwords with external Zendesk configurations via ZenDesk API.

Application Programming Interface (API) – End User Authenticated (Self Service)

Emersion have added a new API Interface for Emersion clients to use for end-user infrastructure, such as Smartphone application development.

Fees apply to have the Self Service API access configured and maintained.
If you are interested in API Access, please contact our Sales Team. The WSDL for each set of functions is documented in the [[File:Emersion_API_Documentation_v0.20.pdf |API User guide].

Emersion has released the following API Calls:

• Account - Account API
  
• invoicesByAccount
• getInvoiceById
• getAccountBalanceSummaryInfo
• makeAdHocPayment
• getContactByAccountAndType
• createSession
• updateAccount
• addOneTimeBoltOn

Services - Services API

• getSuburbByName
• getSuburbByPostcode
• getStreetAddress
• getServiceAvailabilityForAddress
• getServiceAvailabilityForGnaf
• getPortAvailabilityForAddress
• getServiceTypesForAddress
• getNumberOfPortsForAddress
• getPortInformationForAddress
• serviceList
• getServiceSubscriptionPeriodsByService
• getServiceBoltOnSubscriptionPeriodsByService
• viewUsageByServiceSubscriptionPeriodId
• viewUsageByServiceBoltOnSubscriptionPeriodId

ServiceDesk - Service Desk API

• Get Service Desk List
• Get Service Desk Ticket Detail
• New Service Request
• Update Service Request

Enhancements Optional Modules / Features

Fees may apply to have these configured, activated and maintained

If you are interested in the following enhancements, please contact our Sales Team for further information at sales@emersion.com

Network Infrastructure Module

Address Maintenance Enhancements

With the introduction of the NBN, Wholesalers are increasingly rolling out their own network infrastructure as opposed to relying on an upstream party. Emersion has developed a new Module to enable wholesalers to store network infrastructure details on the Network side such as DSLAM ports and site equipment. A Wholesaler/Carrier can then track their infrastructure and ports to given addresses with the information fully tracked in Emersion. You can assign ports on a network device to a given address, and keep track of what service types each port supports and which ports have been assigned to services and to which addresses.

Emersion now also supports the ability to add and maintain these addresses via a GNAF compatible Address list and import section. The Module also supports service qualification and an API has been developed for wholesale clients to use if required.

Emersion have additional support to:

• view the GNAF address library
• give a carrier the ability to add their own independent addresses within the GNAF library
• synchronise the GNAF address against the service address to deal with changes over time
• bulk export and import addresses into the GNAF library.

For more information about the support for Network support and infrastructure, as well for the GNAF addresses, [this article].

Standalone SQ

Emersion has added a standalone service qualification page to Cumulus that enables users to perform an SQ without commencing an order.

This has a carrier selection drop down to the internal standalone SQ tool for address / infrastructure based customers.

Status

We have implemented an internal statuses to overcome trying to work automatically with a status that can be overridden by users.

Ticketing Module

Tickets can now have a default urgency level and priority level set, and can be auto assigned to a user. If you are interested in these setting, please request Emersion to configure this for you.

Within a ticket you can now link a service to the ticket. This is supported in the End User Portal, enabling end users to raise tickets with you and refer to a particular service.

Wholesale Ticketing Module

Emersion has extended the ticketing module to cater for escalations up to a parent service provider and back down to a child service provider. This relies on both the wholesale service provider and retail service provider both being clients of Emersion.

Specifically, tickets created by either a Retail Service Provider or an RSPs customers (via the End User Portal), can be escalated up the tier to a wholesale service provider. Supported functionality includes:

• escalating tickets from a RSP to the Wholesaler
• An RSP creating new tickets directly to the parent service provider

Xero Accounting Integration

Emersion is committed to integration to Xero. We have previously announced Stage 1 integration to support Payments and Invoices. In this release, we have built on that to include additional enhancements.

• Added the Emersion Invoice Number to Xero integration so it's used when the invoice is created.
• Added the Account Number to the Contact object used when reserving an invoice through Xero.

Payment Plan Module

New functionality will prevent additional automated payments from being taken on the day a payment plan is cancelled.

Account Discount Module

Added support to provide discounts for bulk service feature pricing.

General Enhancements

These enhancements are part of base platform and included in your maintenance fees

Customer Dashboard

This screen is a read-only snapshot of a customer, bringing the most frequently needed information together on a single tab. This screen was developed in consultation with clients with larger-sized call centres and aims to dramatically reduce the time it takes customer service operators to answer basic and frequently-asked questions.

Related to this work is an improved search in the top navigation search bar so the journey from customer information to detail is much quicker.

Manual Batch Payments

The limitation that prevented more than 200 payments in a batch has been removed.

Orders

Emersion have added ability to make some service features hidden during the ordering procedure for a service where they are not required during the ordering process.

All service subscription packages are aborted within a package subscription if the package subscription itself is aborted.

End User Portal

The end user portal has undergone a structural revamp so that it more logically presents information to an end user and enhanced service management content. Support for placing orders for a bolt-on add-on has also been introduced for Service providers who subscribe and use bolt-on add-ons.

Emersion has also added new tools for supplier-centric functions such as querying a PUK for the Telstra WME Service type.

New Service Types

Fees may apply to have these configured, activated and maintained

If you are interested in the following enhancements, please contact our Sales Team for further information at sales@emersion.com

Telstra WME 3G Mobile

Emersion has added near real time billing and provisioning for Telstra WME 3G Mobiles. This service type comes heavily integrated with Emerson. Some of the features include:

• Telstra WME and Telstra 3G to use locking for MSN and SIMs that are stored in the product inventory. This prevents SIMs and MSNs from being reused in orders inappropriately.
• End Users can query a PUK in the End User Portal.
• Diagnostic functions within service detail to interrogate remote platform(s).
• Parsing for SMS alerts from the Telstra platform, allows for Emersion to log these in the customer notes section.
• Parsing for inbound email notifications from Telstra platform allows for Emersion to log these in the customer notes section.
• Processing zipped usage batch files into their elements.
• Parsing usage files from the WME platform.
• Rate Plan Changing special rules in the platform.
• Provisioning Bolt-On Add-Ons in either period or subscription based provisioning.
• Ability to change spend limit on the WME platform on an ad-hoc basis.
• Auto Suspension of customers using the WME Product.

Service Type and Ordering Enhancements

Fees apply for reconfiguration

If you are interested in the following enhancements, please contact our Sales Team at sales@emersion.com

AAPT Broadband – NBN Battery Backup Support

We have added support for AAPT Broadband – NBN Backup.

Service Number Inventory

We have added new functionality to support MSN inventories so that items can be reserved. This locks the item for a period so it cannot be used in another order. This can be implemented for a specified service type as needed.

Products Inventory - SIM

We have enhanced the product inventory section to ensure clients can support more than one SIM inventory across service types.

We have also added support for locking of a SIM (and MSN for Telstra WME Mobile) during the ordering process to prevent re-use of either asset in another order for a period of time.

Instance Inventory and Locking – SIM, MSN, Auto Identifiers

Changed Automatic Identifier from previous Inventory logic to also use the new locking infrastructure.

Added Administrative Interface to be used when managing locked instance items (MSNs, SIMs, Auto Identifiers)

Dynamic Properties Enhancements

Improved dynamic properties functionality so to enhance behaviour for Churn and New service creates

Address copy from Contact

Added support to use existing contact details during external ordering procedure for any service based contacts required Service Feature Management

• Supports mandatory feature behaviour so features can be enabled during the ordering process.
• Hide certain service features during orders, but still managing their activation in the backend.
• Separated non billable service features into their own service configuration section.

Bug Fixes

Security Cardlines

Fixed an issue that where a security cardline (for a security deposit) could be deleted and as a result, caused an issue with the refund process.

Wholesale Cardlines

Fixed an issue where Wholesale Service Providers chose to create a cardline for an invoice (when making product purchase) but the cardline would not appear on the invoice.

Invoices

Process improved to ensure a PDF version of an invoice is generated before we try to retrieve it.

Paper Invoice Fees

Fixed the poor rounding on paper invoice fees.