ReleaseNotes

From Emersion
Revision as of 15:29, 23 September 2016 by Scarpenter (talk) (→‎Events)
Jump to: navigation, search

Contents

 [hide] 

The following topics are available:

Release Notes 3.92.00 - 23 September 2016

Enhancements

Additional fees may apply to have these features activated and configured. Some features may also attract a monthly subscription fee. Please contact Emersion Sales if you are interested in these features.

Support for Prepaid Plans and Subscriptions

Until now, Emersion's system provided extensive support for post-paid plans and subscriptions. In this release, we have now introduced framework support for prepaid plans and subscriptions. Service types that can fully support prepaid plans are Telstra Mobile services on the WME platform, however the framework has been designed generically so roll out of prepaid services on other service types will be possible in the future. As a result of this support, Emersion has enhanced a number of key pages and areas of the system.

Changes to support prepaid are as follows:

Service Type Billing Type

A new Billing Type (Prepaid or Post-Paid) allows Service types to be able to support both billing methods. When creating a new Service Plan, users will now be prompted to nominate if this is a prepaid or post-paid plan. If prepaid is not available for your service type, the system will default to a postpaid plan. The Package and Plans > Management > Service Plan List has been modified to display this field in the list of service plans.

This change will be visible to all Cumulus users.

Service Subscription Life Cycle Status

When a service provider has a service type mapped that supports prepaid plans, the service will have a sub-status called Life cycle Status. This appears in the following pages:

  • Services > List All
  • Customer > Package Subscriptions > Allocated Service Subscriptions
  • Customer > Service Subscriptions

This life cycle status will be used by prepaid services to denote the actual state of the service while it is Active. They are a collection of statuses which are more granular than the normal statuses within Emersion.

View Usage

The View Usage pages in both Cumulus and the End User Portal have been modified to display a non-rated usage view for prepaid services.

Vouchers

A new product type has been created called Vouchers. These are special products designed to be used to top up a prepaid service immediately or kept for later use. Configuration options provide a way for service providers to choose if vouchers can be be transferred to other customers. Voucher products can be mapped to prepaid service plans. Once available, vouchers can be purchased via Cumulus or via the End User portal. The billing type for these services also shows in the Activation Portal

Events

Three new events have been introduced to support voucher products:

  • Voucherless Top-Up Activated Event
  • Voucher Activated Event
  • Voucher Purchased Event

Upgrade and Change of Ownership ('CHOWN')

This release introduces the ability to upgrade or perform a CHOWN on some package subscriptions. This has been made available already for subscriptions to the Telstra WME Mobile service type and service types where the check type is 'GeneralPhone'. Service providers can find out the check type for any service type by running the reference report titled Service Type List.

While the upgrade and CHOWN options will be available for all package subscriptions, not all subscriptions can be upgraded or the ownership changed. The system will first validate any service subscriptions inside the package subscription. If it meets this validation, the user will be prompted to proceed. In the case either type of transfer, users will have the option to select a new SIM or retain the existing one. The system will initialise a new order and take the user through the process. Once the order is submitted, it can be provisioned in the usual way, depending on the service type and it's configuration.

READ MORE........ {New help pages are required}

Bulk Tools

The following bulk tools have been released to facilitate the administrative requirements of Telstra WME prepaid services.

  • Bulk Import - Cancel ePIN
  • Bulk Import - Encrypted Voucher Batches

End User Portal

The End User portal has undergone the following enhancements to support prepaid services:

  • Supports a service identifier-based username.
  • A new Get Recent Usage page.
  • A new Get Real-Time Balance function.
  • A Top-up screen allows end users to purchase and activate vouchers.
  • View Usage - Prepaid services will show a new page displaying unrated usage. Post paid services will utilise the current View Usage page.

Activation Portal

The Activation Portal now shows the service subscription 'billing type' in the service list.

Account Profile

Extensions have been made to Account Profiles to enable the mapping of Packages to an Account profile. This functionality is designed to limit customers' access to package plans based on the account profile. This adds another layer of filtering that potentially impacts the list of available packages during an order. As a result, the plan selection page in the order process has been enhanced with helpful text designed to enable users troubleshoot why a given package may not be appearing in the list of available package plans.

READ MORE........ {Update the Account Profile Help}

API Updates

4 new Account API calls have been introduced:

  • UpdateAccountStatus
  • UpdateAccountProfile
  • AddAccountToGroup
  • RemoveAccountFromGroup

Service Type Enhancements

The following service types have been modified as part of this release.

Telstra WME

In addition to the changes that support prepaid, the Service Plan > Properties for SELL plans have been updated with a new property Initial WME Spend Limit.

Minor Enhancements

These enhancements are available to all subscribers.

The Product Rate Card > Rate and the Service Subscription > Product Rate Override pages have been redesigned to better support service types with large number of products (e.g. Telstra E-bill)

The End User portal now accepts the Agent Code as a URL parameter and this in turn drives the display of available packages (as per the configuration in the Retail Package Catalogue).

When looking at the Event Mapping, the SMS Gateway option will now only show when the action is SMS.

We have made a modification to the data retrieval code that builds all invoice templates. The payment ID on the invoice and the user portal now are the same. The invoice will no longer use the ledger journal ID for this entry.

Bug Fixes

Resolved an issue in the End User Portal that prevented the end user linking a service to a ticket.

Invoice Due and Invoice Overdue events will now take into account any payment plans (V2 only).

Under Product > Product Categories the Num of Sub Categories has been fixed to show accurate data.

The notification to users when trying to edit a price point belonging to a product that is currently being used in a recurring purchase scenario has been updated to be clearer.

Under Events > Templates > Mappings we have fixed the Description column sorting link.

Fixed an issue where Invoice Layouts were erroring when linking to a specific Invoice Design.

In the Product > Product Management list, the Total Inventory will now only show Product Inventory statuses that are applicable to the Product. "Total" will no longer be displayed

Fixed the Select All/Deselect All checkbox under the Package Pool section under the Contract Type.

Resolved an issue causing the payment profile data not to be properly saved under some circumstances. causing the finance charges not to render properly when using the Take Payment.

Resolved issue where Service Desk > Service Desk Admin would throw an exception if you tried to search by an alpha string in "Service Request ID’’

An issue that prevented a package period length from being honoured if package subscription started on the account invoice period start date has been fixed.

Resolved an issue where within an Account Group > Add Accounts tab would throw an error.

Resolved an issue occurring when the system tried to activate a DSL component of a package migration.

Release Notes 3.91.00 - 13 September 2016

Enhancements

These enhancements require a subscription to the module.

Contract Discounts

This release introduces a new type of contact discount to compliment the per period discount feature already available. If you would like to know more about this feature, or about the types of discounts you can apply to a contract, read about them here.

API Updates

The getService API call now contains additional inputs. Please consult the ServicesOperations.xsd for further information.

Service Type Enhancements

Telstra WME

The Telstra WME service type has been updated so that ring diversion time for WME (busy) is now 10 seconds.

Bug Fixes

Resolved an issue in the Product Order Map of a Package Plan was preventing users from saving an outright product purchase, unless package plan had a default contract.

Fixed a message display in pending cardline page and notification.

Fixed a pagination issue in the Service Fulfilment page.

Fixed an issue when creating a product, the model details were not saving.

The Invoice ID search field in the End User Portal no longer allows users to submit alpha characters, causes "invalid number" exception errors.

Fixed an issue whereby the value of usage cardlines for bolt ons and bolt on add ons was incorrect.

Resolved an issue with the Bulk Internal Churn tool so that it will not crash if the supplied package subscription had no start date.

Fixed an issue on getCurrentUsagePeriodSummary API call where by subscription period retrieved was a future period.

Fixed an issue with the Manual Payment event to handle Manual Batch payments correctly.

Fixed an issue with the Address Importer not saving all data correctly.

Fixed an issue within the Manage Invoice section where the Bulk Approve and Hide invoice settings occasionally did not set the approval status correctly.

Rectified an issue with the getUsagePerDay API call.

Release Notes 3.90.00 - 29 August 2016

Enhancements

Quarantine

The Billing > Quarantine > Rating pages has been enhanced with a predictive lookup that attempts to match quarantine records where the service identifier may already be in the system. Additional columns will provide the user with the service ID where a potential match is found.

Warehouses

Warehouse can now be searched by Org Unit. The Product Id has been added as a column and filter to Warehouse Bin Details page.

Product Rate Cards

The Cumulus user interface has been significantly enhanced to offer a better user experience when adding a rate against a product. An added benefit to the enhancement was a significant performance gain.

Contracts

Emersion currently has a per period credit that exists for the entire life of a contract. We have extended this feature to now support a time-limited contract discount which exists only for a small window of time while the customer is on the contract. New fields under Packages and Plans > Management > Contracts > Contract Details provide a way to configure a contract type to offer a discount for a number of defined periods. Users can see and modify the discount that is applied to a contract under the Package Subscription > Fixed Length Discount

Read more...

Manual Payment Batch

The Manual Payment Batch Event has been altered to optionally exclude certain sources of payment. In addition, the first name of the customer has been added as a variable to the event template.

Bug Fixes

Resolved an issue in Product Rate Overrides that was occurring in some circumstances when users tried to edit a rate.

Resolved an issue with the ‘’GetUsagePerDay’’ API call where BoltOnPeriodID was not provided in the TelephonyUsageSummary > BoltOn XSD schema under some circumstances.

Resolved an error experienced when trying to link a Product Rate Card to a Service Plan.

Release Notes 3.89.00 - 19 August 2016

Bug Fixes

Resolved an issue occurring with the zero-dollar card line flag on the Finance > Manage Invoice page.

Release Notes 3.89.00 - 16 August 2016

Enhancements

Quarantine

A new tab has been introduced in Quarantine called Data Rating. The purpose of this new screen provides a way for users to manage "Data" usage that has been quarantined. To see the new tab, go to Billing > Quarantine > Data Rating.

The Billing > Quarantine > Non Existent Service page has been enhanced with a predictive lookup that attempts to match quarantine records where the service identifier may already be in the system. Additional columns will provide the user with the service ID where a potential match is found.

Invoice Layout

The My Invoice Template section has undergone a significant overhaul and features a new layer of customisation and flexibility when setting up invoice templates. In addition to invoice layouts, there is a new invoice design section. Where Invoice layouts give service providers the ability to control data that appears on the invoice, and some additional elements that can be customised, invoice designs are collections of settings and styling that can be shared across multiple invoice layouts. Which styling options service providers have available is controlled via Emersion.

Learn more about the revamped My Invoice Template section

SMS Out

The Events > SMS Out bulk SMS distribution feature now includes additional filters to assist users in narrowing down their recipient lists.

Manual Payment Batch

Users no longer need to choose their vendor when using the Manual Payment Batch feature. Figures created in the manual payment batch ABA/Commbiz file will be rounded to 2 decimal places. The hard coded of 5 dollars for the minimum payment has been replaced with the 'EPS Minimum Payment' account attribute option. please contact Emersion Support if you want to set a default option for automated payments.

Account Invoice Period

When changing the account invoice period length for a customer via Customer Details > Trading Terms, any future unprocessed invoice periods will be removed and recreated as per the new settings.

Manage Invoice

After a user has re-rendered an invoice on the Manage Invoice page, the user will no longer be thrown out to the invoice list, but will remain in the Manage Invoice page.

A new checkbox Show $0 cardlines has been added to the filters for the Pending Cardlines section on that page. By default, the system will no longer load $0 cardlines on the page. The user must check the box and press Search to view these cardlines.

Customer View

The current customer's account balance will now be displayed in the header when viewing the selected customer. This went live on 22 July, 2016.

Quantities

A number of cumulus lists have been updated to include a quantity count so users can more easily identify which objects have other object within.

  • The package subscription list now contains the number of service subscriptions.
  • The package plans list now contains the number of service plans.
  • The bolt-ons and bolt-on add-ons lists now contain the number of rate overrides.
  • The rate rard and product rate card lists now contain the number of rates.
  • The timetables list now contains the number of time bands.
  • The contracts list now contains the number of contract pools.

Contracts

Additional search filters have been added to the Package Plans > management > Contracts page.

Reports

The Service Types List report under Reports > List > Reference has been updated to include the check type of the service type. This is needed by service providers using the API who now need visibility into the check type to ensure they use the correct service qualification API calls.

Bug Fixes

Resolved an issue occurring when users downloaded a generated report where the screen was not refreshing correctly.

When deleting BPAY details from the Admin > Payment Details > BPAY Details section the information will no longer be deleted without user confirmation.

When logged in as a Wholesale service provider, the Customer > Dashboard will no longer show packages that the Retail Service Provider does not purchase via the Wholesaler.

Fixed an issue related to deleting of IPND service contacts.

Fixed an issue occurring when users were editing service contacts.

When looking at an invoice under a customer at Customer > Invoices screen, the Back button will no longer load the Finance > Accounts Receivable > Invoice list page. Users now will be correctly directed to the invoice list specific to the customer.

Fixed an issue where the page was not refreshing properly after exporting rates.

Fixed an issue when searching for an FNN using the quick search.

Fixed an issue causing users to be unable to save call itemisation under Invoice Layout > Call Itemisation.

When an end user asked to reset their password using the Forgotten Password feature, the reset link was sent and the password was able to be reset correctly, however the system output an "Invalid or Expired Link" message. This has been rectified.

Fixed an issue where the system was not settings the default account profile when the user created an Organisation account.

Fixed an intermittent issue causing the Customer > Dashboard to occasionally shows a blank screen.


Release Notes 3.88.00 - 19 July 2016

Enhancements

Customer Dashboard

Several sections of the customer dashboard have been enhanced to include more relevant and helpful information.

Events Interface

The following changes have been made to the Events interface:

The Account Profile has been added as a filter to Event Action Mapping List page.

To the template pages, we have added the Event Map ID to the end of the event mapping description in the Event Mapping drop down field. This will decrease the likelihood of users selecting the wrong event mapping for the template.

Event Variables

Additional variables have been added to the Account Create event for both SMS and email.

Sign Up Portal

We have extended sign up portal capability to be able to collect more commissions metadata during the orders process.

Bug Fixes

Resolved an issue whereby downloading an invoice present a blank screen, even though the invoice was rendering and could be downloaded.

Resolved a pagination issue occurring on some cumulus lists.


Release Notes 3.87.00 - 05 July 2016

Enhancements

Address importer

Minor enhancements were made to the Address importer.

Event variable

A new variable, Package Plan External Name, has been added to the Service Activation event

Bug Fixes

Fixed an issue with the display of data usage in the End User Portal.

Fixed an issue occurring when processing a cancellation or migration.

Fixed an issue/minor enhancements made to the Commissions > My Commissions page

Fixed an issue pertaining to orders that are placed for existing services.

Fixed an issue in the customer sign up portal.

Fixed an issue in customer notes where some special characters were not rendering correctly.

Fixed an issue in the validation of a cumulus staff user username.

Release Notes 3.86.00 - 21 June 2016

Enhancements to Optional Modules

Fees may apply to have these configured, activated and maintained

If you are interested in subscribing to any of our new enhancements, please contact our Sales Team at sales@emersion.com.au for further information

IPND

  • Modified the Bulk Address Importer so that it doesn't send updates to the IPND

Fraud Poller

  • Modified the "Fraud Poller" to add a user level event to the existing provider level event.

TIO Flag - Late Payment validation and presentation

  • Made Text Changes for Late Payment Changes and added further additional validation.

Optus Mobile - MURTL Usage

  • Resolved an issue in both the "Cumulus" and "Userportal" interfaces whereby the end date for MURTL usage was displayed incorrectly in "VIEW USAGE"

Xero Payment Changes

  • Deployed changes to the "Xero" infrastructure to use the Ledger Journal instead of the Payment Record as the reference for Payments as the payment may be applied to multiple invoices.


Enhancements

'These enhancements are provided as part of base platform and are included as per your maintenance fees'

Packages and Plans Interface

  • When creating Rate Cards in, Create Rate Card > Service Type Category list; the Service Type Category List is now sorted alphabetically
  • Resolved an error that occurred when trying to create a new Package Plan and added a UI notification when a Packages/Service/BoltOn/BoltOnAddOn is "Grandfathered"

Quarantine

  • Updated Cleanse Quarantine functions to move records straight to 'Completed' Status, as apposed to a workflow doing this to make the UI more responsive

Ordering

  • Enhanced the Ordering operation when creating a Service to ignore "Cancelled" or "Aborted" Services when checking for duplicate identifiers.

Account Profiles

  • Added the ability to set a newly created "Account Profile" as the Default Profile whithout having to return and reset.

Take Payment UI

  • Made changes to "Take Payment" so that the Outstanding Amount does not include any "disputed amounts"


Bug Fixes

Migrations and aborted Service Subscriptions

  • Resolved an issue whereby if a Package Migration was attempted on a Package Subscription that contained an aborted Service Subscription the process would be inadvertently halted in the UI. This will no longer throw an error.

General Bug Fixes

  • Resolved an issue when fetching an account attribute for an attribute that uses the "Account Profile" where an "Account Profile" hasn't been set
  • Resolved an issue where "Download to CSV" was producing incomplete, inconsistent list results
  • Resolved a query error in the Finance > Accounts Receivable > Transactions List which was introduced in release 3.85 due to Xero integration
  • Updated the Rebuild Ledger script to exclude transactions in a payment plan
  • Resolved an issue where the ledger cardline contained an "&" symbol resulted in an exception error when attempting to render the invoice
  • Resolved an issue when creating an 'offsetUnallocatedPayment' transaction. Occasionally credit transactions would be created incorectly, instead of the appropriate debit transactions, resulting in the account being out of balance

Release Notes 3.85.00 - 7 June 2016

New Features / Optional Modules

Fees may apply to have these configured, activated and maintained

If you are interested in subscribing to an optional module, please raise a new sales ticket by email to sales@emersion.com.au

Enhancements to Optional Modules

Fees may apply to have these configured, activated and maintained

If you are interested in subscribing to any of our new enhancements, please contact our Sales Team for further information at sales@emersion.com.au

Late Payment Fees

  • Both versions of the late payment fee have been altered to take into account TIO cases. For the two "Late Payment Fee" options available in Emersion; ie

1. Late Payment Fee On Complete Payment of Invoice, and

2. Late Payment Fee On Overdue Invoice; Where either, the end user has the TIO flag set to any level (under Customer > Details),

OR if the customer has an open TIO Service Desk ticket they will not be charged the late payment fee. A new setting allowing service providers to control the default behaviour has been added under Admin > Settings > Discounts & Fees.

Service Fulfilment

  • The Service > Service Fulfillment screen has been enhanced. The order id link has been removed and users can now view the service fulfillment details when the status is "Waiting on End User".

Enhancements to Service Types

Telstra WME

  • Removed the ability to churn a Telstra WME service when the service plan contains the property 'Mobile Broadband'
  • Fixed an issue which was preventing some specific types of "valid churns" from being "churned" successfully (NB This was ONLY related to Telstra WME and 3G Services)

Enhancements

'These enhancements are provided as part of base platform and are included as per your maintenance fees'

  • To improve the performance of the UI, the lists on the following pages will not automatically populate with data. Users will need to enter their search criteria to conduct a search.

1. Finance > Accounts Receivable > Payments,

2. Finance > Accounts Receivable >Pending Cardlines,

3. Events > Message Queue > Email,

4. Events > Message Queue > SMS

Profile Based Defaults

  • The following four (4) default settings can now be defined for an Account Profile:

1. Invoice Due Days - INVOICE_DUE_DAYS

2. Unbilled Credit Limit - UNBILLED_CREDIT_LIMIT

3. Credit Limit - ACCOUNT_CREDIT_LIMIT and

4. Invoice Template - INVOICE_LAYOUT

NB These can be set at the following 3 User Interfaces:

1. Admin->Settings->Account Profiles,

2. Customers->Create New Customer, and

3. Customers->Customer List (Detail and Summary Tabs)

Bug Fixes

  • Fixed an issue that prevented BPAY details being saved when an order was conducted via the Sign Up portal.
  • A plan can now be "Grandfathered", 'effective immediately' rather then the end of the day via the introduction of a new UI Button called 'Grandfather' at the following levels:

1. Package Plan,

2. Service Plan,

3. Service Bolton Plan and

4. Bolton Add-on Plan.

  • Fixed an occasional error which was preventing packages from being created when activating a service at the wholesale level.
  • Fixed an issue where the package plan status was not changed from Saleable to Active when a service is attached to it.
  • Fixed an issue which was causing the "Credit Card Surcharge" to be calculated incorrectly (adding Tax to the surcharge under certain circumstances).
  • Fixed a screen validation error to enable service fee multiplier to store a fractional value.
  • Fixed an issue that occasionally caused pages to be rendered blank.
  • Improved the CSV List Download performance and rectified an issue which was resulting in the full list not being downloaded.

Release Notes 3.84.00 - 24 May 2016

Click expand to read this section

[Expand]

Release Notes 3.83.00 - 10 May 2016

Click expand to read this section

[Expand]

Release Notes 3.82.00 - 24 February 2016

Click expand to read this section

[Expand]
Retrieved from "https://mediawiki.emersion.com.au/wiki/index.php?title=ReleaseNotes&oldid=650"