Revision as of 09:49, 8 July 2015

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3.71.00 - 29 June 2015

New Features / Optional Modules

Fees may apply to have these configured, activated and maintained

If you are interested in subscribing to any of our new enhancements, please contact our Sales Team for further information at sales@emersion.com.au

Retail Package Catalogue

The system will restrict which package plans are displayed to a user when ordering services or migrating for Retail Service Providers based upon role (Staff Group or Agent)

This feature allows retail service providers to group plans into collections. A collection of plans can then be assigned against account groups.

Once the collection is assigned to an account group, it gives service providers control over who can access or sell these groups of package plans. The control extends to both new orders and migrations separately.

[Feature]

A new optional feature has been built which allows tracking of stock as it expires. This has been deployed for Telstra WME SIM Stock.

Payment Extensions

A New Feature has been developed to support payment extensions without having to put the client on a payment plan. This will record the original payment extension date, but also any changes. Read more about Payment Extensions. http://wiki.emersion.com.au/wiki/index.php/InvoiceManagement/Payment_Extensions

SMS Gateway Extensions

Emersion has developed a framework to supports multiple SMS providers through the Events system. Different events can now be configured to use different SMS providers. This requires subscription to SMS Events and an Agreement to be in place with SMS gateway suppliers. This will allow a Service Provider to have an alternative SMS vendor or Multiple Vendors. Setup and Configuration Fees apply and Emersion will charge per SMS Fee and Monthly Access Fee for SMS Functionality.

Service Desk

The Service Desk module has been enhanced to support creating new tickets and updating tickets via email.

Service Type Migrate

The new Service Type Migrate feature is an extension of the default service migration functionality that comes standard with Emersion. This new service migration better supports both singular and mass migrations of services between service types and ensures the end user has a seamless and effortless experience during the migration process. The feature comes with an optional End User service activation portal. End Users can also activate their new service via the End User Portal.

Read more about Service Type Migrations. http://wiki.emersion.com.au/wiki/index.php/Main_Page/Provisioning/Service_Type_Migrate

Auto Top of Account

This new account-level feature is designed for businesses who want to ensure their customers always retain a positive account balance. Events notify the customer when they approach their credit limit and the system can automatically take a payment when the customer’s account balances reaches the auto top-up threshold. Read more about Auto top-up. http://wiki.emersion.com.au/wiki/index.php/Account_Management/Auto_Top-up

Account & Service Note Import tool

A new import tool has been built to give users to import customer and service subscription notes in bulk from CSV.

Bulk Account Status Change

A new bulk import has been built to allow account statuses to be updated in bulk from CSV

Bulk Invoice Approval tool

A new bulk update tool has been built to give users the ability to bulk approve invoices from CSV. Read more about the new bulk import and update facilities

New Service Types

Fees may apply to have these configured, activated and maintained

If you are interested in subscribing to any of our new enhancements, please contact our Sales Team for further information at sales@emersion.com.au

Enhancements – Optional Modules

Fees may apply to have these configured, activated and maintained

If you are interested in subscribing to any of our new enhancements, please contact our Sales Team for further information at sales@emersion.com.au

ZenDesk Integration

This has been enhanced to ensure when contacts were added, that Zendesk is also updated. When a username is updated in Emersion, Emersion now synchronises this change with the existing profile within Zendesk, updates the username (an email in zendesk) and marks it as a primary identity. 

Late Payment Fees – Overdue Invoice

When creating late fees for overdue invoices, the cardline that was generated is stored for reporting purposes.

Payment Plan V2

has been changed to ensure that you can create a payment plan for any amount outstanding on an invoice as long as it is not in dispute.

Bolt-ons

We have removed the charge at normal rate within the plan bolt on configuration, as this is now managed via a plan bolt on override.

Product Inventory

Added a new feature / Event to check when stock gets too low within the product inventory.

SMS Events

Mass SMS Out has been improved to have an account status filter to be consistent with mass mail out.

Account Discount Subscription

Account Discount Subscription now has support for bulk service feature pricing for volume discounts.

SIM / Product Inventory

This feature allows the tracking of SIM stock as it expires. The product inventory import functionality has also been updated to support a SELL_BEFORE_DATE so that expired SIMs cannot be used.

Included Value

The included value feature set was enhanced to support the ability to prorata the access fee for an included value plan but not the usage allowance.

Service Activation Event

A new event has been developed that will send a notification when a new service is activated.

Commissions

Screens have been adjusted to better handle large numbers of commission records.

Customer Sign Up Portal Timeout

Orders created via the Customer Sign Up portal will time out after 24 hours. This will fall in line with product time-out rules. Pending orders now also come with improved locking to prevent a service identifier from being allocated inappropriately.

Service Type Framework Enhancements

Fees may apply to have these configured, activated and maintained If you are interested in subscribing to any of our new enhancements, please contact our Sales Team for further information at sales@emersion.com.au

Implemented a flag against the service type to prevent an administrator from performing a migration.

Telstra WME

Support for Withdraw Request has been added within the service drop down and sends a synchronous request through to Telstra. During the ordering process, if an identifier is available it will be displayed. Added feature that permits the ability to get the current balance directly from the Telstra WME platform when editing a service. Now supports credit check features. New support for management of call forwarding via Cumulus and the End User Portal.

Wholesale Service Information Records (SIRs)

Previously card lines would be generated for usage files at the end of the billing month with no visibility to exposed credit until this time. This process has now been changed so that card lines are created as soon as the usage file is generated.

Enhancements – General

These enhancements are provided as part of base platform and are included as per your maintenance fees

• An update was made to the TinyMCE editor, used with the event templates. This resolves some compatibility issues with Internet Explorer experienced with the previous version.

• The system can now flag an account to be a test account. Upon advising Emersion and the account undergoing an assessment, Emersion has the ability to put an account into test mode, an Emersion ratified Test account can be isolated for billing purposes. A Test Account cannot have commercial services on it.

• Changes to the Rating engine were made to support the previously released included value features on package plans.

• Added support to hide some service configuration fields (object properties) from the order screens.

• Hourly bolt-ons have been deprecated.

• Event template variable “Username with-out realm” now populates correctly.

• The Manual Payment Batch import tool has been extended to prevent automated payments being processed immediately when that was not desired

• Added the ability to undo a future service cancellation where appropriate (within business rules controlling where cancellation is possible).

• Instance Identifiers are now reflected on retail invoices where the feature is billable. Invoices also now include the service feature quantity.

• Product Purchase screens no longer show product categories with no products in them.

• The Product screens have been updated to allow a user to view and edit a sub category after creating a product.

Bug Fixes

• Fixed the issue causing the occasional error with the ‘magnifying glass’ that expanded the package plan display when placing an order.

• Fixed an issue where multiple bolt-on periods were appearing on invoices when the bolt-on had been cancelled.

• Fixed an error in the Report Schedule List causing it to throw an exception.

• Fixed issue when reloading cart list that cause the serial number not popping up light box on second item load into the cart.

• Fixed an issue where the invoice was not recording Service Feature quantity.

• Fixed issues with pagination and column sorting on the Services > List page. The page also now requires criteria to be entered before it will return search results.

• Corrected an issue to ensure an automated payment does not attempt to take another payment when it was scheduled to do so in the event of an active payment plan.

• Fixed a code bug affecting the Manual Provisioning page, which meant that on all cancellations, "Finalise Migration" was appearing incorrectly.

• Fixed a bug surrounding cases when payments are received if an account has a pending invoice so that the pending invoice is always be reconciled, updated and re-rendered automatically.

• Fixed the product purchase calculation on the customer list so it correctly includes only point of sale purchases and not all purchases.

• Fixed bug on retrieving thumbnail images for a product.

• Fixed a bug preventing the delete customer account contact link from appearing.

• Fixed calculation for purchase display in account list

• Fixed a minor defect on the service plan feature allowance tab of Packages & Plans.

API Testing Function

There is a new method to assist with connectivity testing with the SSL certificate-based API without having to run an official method.