Quarantine/BMS Quarantine

BMS Quarantine

The Telephony BMS, Data BMS and Misc BMS quarantine pages list issues identified during the supplier file mediation process for your telephony services, data services, and miscellaneous service charges respectively. These issues will only appear if you receive service files (e.g. CDRs, usage feeds etc) directly from your supplier. If you are reselling services through an Emersion Wholesale Service Provider, you may not see any BMS quarantine issues.

BMS Quarantine Reasons

The following table lists all BMS Quarantine reasons and the recommended action for each:

Quarantine Reason	Description	Recommended Action
Non Existent Service Fault	Service usage data has been received from the supplier that contains charges but the Service could not be located in the system. Also see Non Existent Service Fault - Common Reasons below	Add the Service to the appropriate account and then cleanse
No Rate Card Found	A Rate Card either does not exist on the Service Plan, or the attached rate card effective date is after the usage record start date.	Write Off the record. Alternatively, contact Emersion Support for possible options.
Bucketer Called on Records With Rated Records	A duplicate usage fault	Submit an Emersion Support Ticket to rectify
Could not process all Accounts	An account was not able to be processed.	Submit an Emersion Support Ticket to rectify
Duplicate Usage Fault	The record received from the supplier satisfies the criteria for a duplicate record	Write Off
Fatal Exception Thrown	Internal Error	Submit an Emersion Support Ticket to rectify
Incorrect Duration Fault	Incorrect usage duration found in the record (ie. duration is 0) Emersion maintains an internal exception list that determines which usage items can have 0 duration (e.g. SMS) - usage items not in the exception list are put into quarantine	If you believe the usage should be charged, the internal exception list may need to be updated Submit an Emersion Support Ticket or Write Off
Mismatched Service Account Fault	Service is in the system but is not owned by you	Write Off and make a claim with your service supplier
No Accounts to Bill	Service is in the system but is not owned by you	Write Off and make a claim with your service supplier
No Package Available	The service is assigned to a Package ID that does not exist in the system.	Submit an Emersion Support Ticket to rectify
No Tariff Found	The billing system is unable to allocate a tariff to apply the charge	Submit an Emersion Support Ticket to add the missing tariff and then cleanse
No Valid Package Period	The service exists in the system but the Package Period is outside the usage date	Submit an Emersion Support Ticket to investigate and rectify
No Valid Service Subscription Period	The service exists in the system but the Service Period is outside the usage date	Submit an Emersion Support Ticket to change the service periods and then cleanse.
Non Existent Tariff Key Fault	The billing system is unable to allocate a tariff to the usage to apply a charge	Submit an Emersion Support Ticket to add the missing tariff and then cleanse. Emersion do add many tariffs a couple of times a month internally so you may only need to Cleanse. Also see: *Report > List > Quarantine > New Tariffs Created in last 1,7,30 Days - #1188* or *Report > List > Reference > Tariff List by Service Type Category with Keys - #1012* If asking Emersion to add a tariff, you'll need to obtain appropriate information from your carrier to enable us to correctly allocate this new tariff to the correct location within the tariff tree. For example: Providing a sample destination number called, country/location, and possibly a similar tariff ID that you believe is similar may help in this identification.
Obsolete Usage Fault	The usage is in excess of the service supplier’s back billing threshold (usually 180 days)	Write Off and make a claim with your service supplier
Product Does Not Exist	Product is not found for the miscellaneous charge received from the supplier	Submit an Emersion Support Ticket to rectify (we will ask for information about the Product)
Unmatched Withdrawal Fault	A Withdrawal record cannot be matched to the original CDR	Investigate with supplier then Cleanse or Write Off

Non Existent Service Fault - Common Reasons

On of the most common quarantine reasons is the Non Existent Service Fault. The most common reasons for this type of fault is as follows;

Also see Quarantine/Non Existent Service

• A Package subscription at one or more tiers is not active.
• A service subscription at one or more tiers is not active.
• A service at one more tiers is not active
• The service is end dated.
• The start date on the package subscription, the service subscription, the service, or the service identifier does not cover the date of the usage.
• The service identifier does not match that of the service identifier which the carrier has sent through.
• The Service Identifier is end dated.
• The service type category of the service does not match that service type category on the mediated tariff.

To View BMS Quarantine Records

1. Select Billing > Quarantine from the Menu. The Quarantine page will appear showing the BMS Usage Telephony Quarantine page by default.
2. To view quarantine information for your telephony services, select the Telephony BMS tab. The BMS Usage Telephony Quarantine page will appear.
3. To view quarantine information for your data services, select the Data BMS tab. The BMS Usage Data Quarantine page will appear.
4. To view quarantine information for miscellaneous service charges (e.g. telephony products etc), select the Misc BMS tab. The BMS Usage Misc Quarantine page will appear.

---

Note: The Telephony BMS, Data BMS and Misc BMS quarantine pages all look the same and operate in the same manner.

---

Search

You can locate BMS quarantine records by using the Search function. The following fields can be used to search for records:

• Quarantine ID the system generated quarantine record ID
• Batch number the system generated batch file number
• Carrier Name the service supplier
• Date Filtering No Date Filtering, Date Updated, or Date Released
• From allows date selection per the Date Filtering option via a Calendar tool
• To allows date selection per the Date Filtering option via a Calendar tool
• Service Identifier the service’s unique identifier, such as the phone number
• Batch File name as received from the supplier
• Carrier File Type dependant on the Carrier Name option selected
• Tariff Key the tariff key of the usage record
• Status All, Quarantine, Cleansed, Completed, Withdrawn, Write off, or Pending
• Quarantine Reason see the BMS Quarantine Reasons table above.

To Process records in BMS Quarantine

1. After reviewing the quarantine records and determining the required action, locate the required records in the list on the BMS Usage Telephony Quarantine page, the BMS Usage Data Quarantine BMS page, or the Usage Telephony Quarantine page. Use the search fields as required.
2. Tick the check box beside each required record in the list.

   To select all records on the current page of the list, tick the check box in the column heading row. All recorded will be ticked.

3. Select the required action to update the selected records in the Update To drop list, which is located below the list of records.
4. Click the Submit button. The system will update the selected records and display a message at the top of the page showing the records have been updated.

The Actions and their results are as follows:

Action	Result
Cleansed	You have made the necessary changes in the system to resolve the issue. The record will be marked as ready to be re-processed by the billing and rating engine, which will place the charge on the appropriate account’s invoice.
Action Pending	Places the item into a pending status. This can be used to mark the record as being actioned where it may take a few days for you to resolve the issue.
Write off	The record will be flagged in the system as not billed and ignored by the billing and rating engine. These records will appear in the write off report.
Quarantined	Leaves the record in the list for further investigation.

See also

• Quarantine/Non Existent Service
• Rating Quarantine
• Rating, Billing and Invoice Process