Quarantine/Rating Quarantine

Rating Quarantine

Rating quarantine lists all rating, billing and invoicing issues identified by the Billing and Rating engine other than those identified during the supplier file mediation process by the BMS process.

Rating Quarantine Reasons and Error Codes

The following table lists all Rating Quarantine reasons and the recommended action for each:

Quarantine Reason	Description	Recommended Action
Missing Rate Card	A Rate card has not been allocated to Service Plan	Add a Rate Card to the required service plan and then cleanse If you need to backdate the usage, submit an Emersion Support Ticket to assist
Missing Rate	Although the Rate Card exists in the system, no rate is found for this tariff or any tariff above it	Add a Rate to the appropriate Rate Card and then cleanse Where rates were missing from a BUY rate card, you may also need to investigate any SELL rate cards for the same tariff (or any above it)
Invalid Rate	An error has been detected in the rate configuration.	Review the rate card configuration. The most common cause is a "markup" rate profile configured with no markup. This is not possible in the user interface and is usually the result of a bad rate import. If attempting to "pass through" a rate from a carrier (or upstream supplier), simply use the Passthrough rate profile. If required, submit an Emersion Support Ticket to assist
Invalid Service Type	The Service Type is not set correctly for the usage data received from the supplier	Submit an Emersion Support Ticket to rectify
Missing Service Subscription	Service exists in the system but the Service Subscription is missing	Submit an Emersion Support Ticket to rectify
Invalid Package Period	The service exists in the system but the Package Period is outside the usage date	Submit an Emersion Support Ticket to change the package periods and then cleanse
Invalid Rounding Type	The underlying Service Plan setup is incorrect	Submit an Emersion Support Ticket to rectify
Rating Failed – Unknown Reason	Internal Issue	Emersion to rectify the cause and cleanse
Invalid Carrier Cost	A missing or invalid carrier cost is found in the record where one should exist	Submit an Emersion Support Ticket to rectify
Invalid Usage Hierarchy	Internal Issue	Emersion to rectify the cause and cleanse
Bolting Failed – Unknown Reason	Internal Issue	Emersion to rectify the cause and cleanse
Invalid Bolt On	Bolt on type is not valid for the Service Plan	Submit an Emersion Support Ticket to rectify
Invalid Bolt On Subscription	Bolt on subscription exists in the system but the bolt on has been removed	Submit an Emersion Support Ticket to rectify
Invalid Bolt On – Markup Set On Underlying Rate	Internal Issue	Submit an Emersion Support Ticket to rectify
Charging Failed – Unknown Reason	Internal Issue	Emersion to rectify the cause and cleanse
Invalid Charging Attribute	An invalid charging attribute was detected	Submit an Emersion Support Ticket to rectify
Invalid Charging Attribute – Mark-up Set on Underlying Rate	Internal Issue	Submit an Emersion Support Ticket to rectify
Invoicing Failed – Unknown Reason	Internal Issue	Emersion to rectify the cause and cleanse
Invalid Cap Attribute	The Plan Cap has not been set however the Rate Card has capped tariffs	Add the required Cap amount to the Plan and then cleanse
Invalid MaxType Cap Attribute – Mark-up Set on Underlying Rate	Internal Issue	Submit an Emersion Support Ticket to rectify
Invalid MaxType Cap Attribute	Mismatched cap type was detected (e.g. tariff is in seconds but the Cap type is KB)	Correctly set the Cap Max type attribute and then cleanse

To View Rating Quarantine Records

1. Select Billing > Quarantine from the Menu. The Quarantine page will appear.
2. Click the Rating tab on the Quarantine page. The Rating Quarantine page will appear.

Note that the page may take a few moments to appear.

Search

You can locate Rating quarantine records by using the Search function. The following fields can be used to search for records:

• Quarantine ID the system generated quarantine record ID
• Service Identifier the service’s unique identifier, such as the phone number
• Call Date From allows date selection via a Calendar tool
• Call Date To allows date selection via a Calendar tool
• Batch File Number the system generated batch file number
• Batch File name as received from the supplier
• Tariff Key the tariff key of the usage record
• Status see the Rating Quarantine Reasons table above

To Cleanse Records in Rating Quarantine

Once you, or the Emersion Billing Operations team, have made the necessary changes in the system to resolve the issue, the Rating Quarantine record must be updated as cleansed so it is marked as ready to be re-processed by the billing and rating engine, which will place the charge on the appropriate account’s invoice.

1. After reviewing the quarantine records and correcting the issues, locate the required records in the list on the Rating Quarantine page. Use the search fields as required.
2. Tick the check box beside each required quarantine record in the list.

   To select all records on the current page of the list, tick the check box in the column heading row. All recorded will be ticked.

3. Click the Cleanse button. The system will update the selected records and display a message at the top of the page showing the records have been cleansed.

The records will now be ready to be re-processed by the billing and rating engine.

See also

• BMS Quarantine
• Rating, Billing and Invoice Process