Disputes/Withdraw Dispute

Overview

This page covers how to withdraw:

• a single cardline within a dispute
• the entire dispute

In cases where the customer decides not to proceed with the dispute, it can be withdrawn. If the customer wants to withdraw a general dispute, then users must withdraw the entire dispute, or change the disputed amount under the General Dispute section.

Users can access a dispute via following pathways:

1. The Disputes page. Shows all disputes that have occurred across your entire customer base. This page can be found under:

Nav: Finance > Accounts Receivable > Disputes

2. The Invoice List.

Nav: Finance > Invoice List

There are several activity icons on the left-hand side of the list. Click on the Disputes icon circled as circled. Rolling over the each icon will display a tool tip to guide the user in these icons.

3. The Customer.

Nav: Customer > Invoices

Click on the Disputes activity icon.

Withdrawal Options

Users can withdraw the dispute on a single cardline only, or they can withdraw the entire dispute and close it.

Withdraw a Cardline

To withdraw a single cardline:

1. Click the Edit Dispute button to put the page into EDIT mode.
2. Change the status of the relevant cardline(s) to Withdrawn.
3. Press the Save button to save the changes.

Withdraw Dispute

To withdraw the entire dispute:

1. Click the Withdraw Dispute button.
2. Press the Save button to confirm the withdrawal.

Upon saving, the system will:

• update the status of the dispute to Withdrawn
• update each applicable cardline status to Withdrawn.

The dispute can not be modified once it has been withdrawn.

See Also

• Disputes Main Page
• Raise a new dispute
• Updating a Dispute
• Finalise a Dispute
• Invoicing