ReleaseNotes

The following topics are available:

• RELEASE NOTES ARCHIVE 2013
• RELEASE NOTES ARCHIVE 2012
• RELEASE NOTES ARCHIVE 2011
• RELEASE NOTES ARCHIVE 2010

3.55.00 - 3 February 2014

New Features

Fees may apply to have these activated.

If you are interested in the following enhancements, please contact our Sales Team at sales@emersion.com.au

Ordering & Provisioning

Support for Financed Products

• Emersion has enhanced our integration with Dunn & Bradstreet and Decision Intellect to include requirements for finance approval from Thorn (the parent company of Radio Rentals).

• We can now support the ability to fully integrate as above with Thorn as a lending provider for the purposes of financing products, such as handsets. This is then integrated into the ordering process. If you require services of these types, we can coordinate and make introductions to the appropriate vendors.

These are client-specific implementations and require scoping and will be managed as an implementation project.

100-point Identity Checks

• The order process now has the ability to optionally force a customer to submit to a 100-point identity check with the information stored in Emersion.

Terms and Conditions Contract Presentation Module

• Added new terms and conditions types for ordering products with the services order and additional terms for the secondary credit check with Thorn.

• Added the ability to store terms and conditions which can be shown during the ordering process for payment details that are mandatory.

Packages, plans and services

• Telstra 3G mobile services can now have optional credit limit barring and associated notifications.

• Prior to version 3.55.00 caps, discounts and other similar features could be set at a service plan level, or, in the case of a group cap, at a package plan level. Emersion as introduced Account Discount features that can now apply to Account level, over multiple service types and have their own anniversary dates.

End User Portal

• A ‘forgotten password’ send new password via SMS feature now exists for the End User Portal.

The Automatic password re-set facility is currently only available for Emersion clients who have subscribed to the SMS feature – a once off set up fee applies to configure the End User Portal. Ongoing charges apply for SMS.

Reports, Events, Alerts

• Emersion now provides TCP compliant reporting 50%, 85% and 100% via email and SMS for mobile customers.

Additional Payment Methods Options

• Austpost BillPay is now supported via file upload.

• SecurePay IVR and CommBiz BPAY are now supported via file upload.

• ABA and Commbiz files can now be exported for upload to the bank.

• ABA and Commbiz payment gateways now providing feedback on screen when the payment is processed.

Enhancements

End User Portal

• The End User Portal now shows usage data in format in accordance with TCP guidelines showing the total amount used in the current period. Usage for Bolt-ons now displayed on a separate tab.

Product Management

• Additional information for each item in the Products module can be stored including manufacturer, colour, model and an image. This is a precursor to our enhanced shopping cart functionality coming soon.

Invoicing

• Repeated re-rendering of invoices will no longer occur if any invoices are queued for sending.

• Minor change to the standard invoice template to make refunds clearer.

• Where a single payment is made against multiple invoices, a single payment transaction will be recorded. This payment record will show on the invoice during the period whereas previously payment transaction was broken up by the amount of invoices it was paid against.

Reports

• Two new reports have been provided to all clients:

• A new Detailed Invoice Trending Report shows value of latest invoices vs average of last 3 invoices and percentage deviation.

• A new Pre Invoice Trending Report shows value of current pending invoices vs average of last 3 months and percentage deviation.

Ticketing module

• When a ticket is generated by the system, as opposed to by a user, it is closed automatically.

• Tickets now default to private.

• Readability improvements on the View Usage pages within the Service Subscription area and within the End User Portal for normal usage and bolt on usage.

Bug Fixes

• Fixed an issue where duplicate payment records were being created within the Ezidebit payment gateway.

• Removed additional tax calculation from percentage based payment surcharge.

• Improved loading speed for packages selection during ordering process when large package catalogues exist.

• Data in the some lists CSV downloads was incorrectly formatted. This has been reviewed and updated where identified.