Quarantine
Quarantine
The Quarantine section of Cumulus is used to review and resolve any billing issues that are encountered in the Billing and Rating engine of Emersion.
The Billing & Rating engine (Batch Mediation System or 'BMS') functions include, but are not limited to:
- receiving & processing usage from your suppliers
- rating the usage in accordance with your rate cards
- appending rated usage to your customer accounts
- producing CDRs for your customers (for Wholesale Service Providers)
Issues may arise for many reasons, such as missing service information, incorrect rating data, missing tariffs, or issues with the service usage file received from your upstream service provider. The Billing and Rating engine places these records into Quarantine for manual intervention. Once the issue is resolved, the records can be re-processed through the billing and rating engine to place the associated charges on to the required account’s invoice.
Throughout the billing cycle, and particularly around the bill run, you should regularly review Quarantine to resolve billing issues placed into Quarantine to ensure your account’s invoices contain all the appropriate charges. Records in quarantine may result in missing or incorrect charges on your invoices, and lead to missing revenue.
Quarantine issues are categorised into broad two categories: BMS Quarantine, which is separated into three types: Telephony BMS, Data BMS, and Misc BMS; and Rating Quarantine.
This handy manual defines the reasons why usage may be quarantined and tells you how to resolve the issue.
media:Emersion Quarantine Manual Excerpt v0.1.pdf
Note: This section outlines the system actions performed to resolve billing issues identified by the Billing and Rating engine. It does not describe the business processes involved in determining the required action to resolve each issue.
