Difference between revisions of "API/EndUser/ServiceDesk/getServiceDeskTicketDetail"
From Emersion
(→getServiceDeskTicketDetail) |
(→getServiceDeskTicketDetail) |
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| Line 12: | Line 12: | ||
<ser:getServiceDeskTicketDetail> | <ser:getServiceDeskTicketDetail> | ||
<ser:username>emesupport@telechoice.com.au</ser:username> | <ser:username>emesupport@telechoice.com.au</ser:username> | ||
| − | <ser:password> | + | <ser:password>********</ser:password> |
<ser:ticket_id>192641</ser:ticket_id> | <ser:ticket_id>192641</ser:ticket_id> | ||
</ser:getServiceDeskTicketDetail> | </ser:getServiceDeskTicketDetail> | ||
Latest revision as of 08:08, 25 November 2014
getServiceDeskTicketDetail
Purpose Get all detail about a particular note ticket
Inputs
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://api-uat.emersion.com.au/ServiceDeskObjects">
<soapenv:Header/>
<soapenv:Body>
<ser:getServiceDeskTicketDetail>
<ser:username>emesupport@telechoice.com.au</ser:username>
<ser:password>********</ser:password>
<ser:ticket_id>192641</ser:ticket_id>
</ser:getServiceDeskTicketDetail>
</soapenv:Body>
</soapenv:Envelope>
Outputs
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="http://api-uat.emersion.com.au/ServiceDeskObjects">
<SOAP-ENV:Body>
<ns1:getServiceDeskTicketDetailResponse>
<ns1:ticketDetail>
<ns1:created_date>2014-05-29 15:07:51</ns1:created_date>
<ns1:queue>Everything</ns1:queue>
<ns1:category>Big bucket</ns1:category>
<ns1:subcategory>Customers</ns1:subcategory>
<ns1:subject>chris test</ns1:subject>
<ns1:notes>
<ns1:noteDetail>
<ns1:id>177288</ns1:id>
<ns1:author>220309</ns1:author>
<ns1:created_date>2014-05-29 15:07:52</ns1:created_date>
<ns1:details>test</ns1:details>
</ns1:noteDetail>
<ns1:noteDetail>
<ns1:id>177329</ns1:id>
<ns1:author>1</ns1:author>
<ns1:created_date>2014-05-29 15:40:12</ns1:created_date>
<ns1:details>Changed from 6 to 3</ns1:details>
</ns1:noteDetail>
<ns1:noteDetail>
<ns1:id>177330</ns1:id>
<ns1:author>1</ns1:author>
<ns1:created_date>2014-05-29 15:40:12</ns1:created_date>
<ns1:details>Changed from 6 to 3</ns1:details>
</ns1:noteDetail>
<ns1:noteDetail>
<ns1:id>177331</ns1:id>
<ns1:author>1</ns1:author>
<ns1:created_date>2014-05-29 15:43:13</ns1:created_date>
<ns1:details>Changed from 3 to 6</ns1:details>
</ns1:noteDetail>
<ns1:noteDetail>
<ns1:id>177332</ns1:id>
<ns1:author>1</ns1:author>
<ns1:created_date>2014-05-29 15:43:13</ns1:created_date>
<ns1:details>Changed from 1 to 2</ns1:details>
</ns1:noteDetail>
<ns1:noteDetail>
<ns1:id>177333</ns1:id>
<ns1:author>1</ns1:author>
<ns1:created_date>2014-05-29 15:43:13</ns1:created_date>
<ns1:details>Changed from 3 to 2</ns1:details>
</ns1:noteDetail>
</ns1:notes>
</ns1:ticketDetail>
</ns1:getServiceDeskTicketDetailResponse>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>
Error String:
- Invalid username / password
- Missing ticket_id
- Cannot find ticket
