API/EndUser/ServiceDesk/getServiceDeskTicketDetail

getServiceDeskTicketDetail

Purpose Get all detail about a particular note ticket

Inputs

  <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://api-uat.emersion.com.au/ServiceDeskObjects">
     <soapenv:Header/>
     <soapenv:Body>
        <ser:getServiceDeskTicketDetail>
           <ser:username>emesupport@telechoice.com.au</ser:username>
           <ser:password>********</ser:password>
           <ser:ticket_id>192641</ser:ticket_id>
        </ser:getServiceDeskTicketDetail>
     </soapenv:Body>
  </soapenv:Envelope>

Outputs

  <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="http://api-uat.emersion.com.au/ServiceDeskObjects">
     <SOAP-ENV:Body>
        <ns1:getServiceDeskTicketDetailResponse>
           <ns1:ticketDetail>
              <ns1:created_date>2014-05-29 15:07:51</ns1:created_date>
              <ns1:queue>Everything</ns1:queue>
              <ns1:category>Big bucket</ns1:category>
              <ns1:subcategory>Customers</ns1:subcategory>
              <ns1:subject>chris test</ns1:subject>
              <ns1:notes>
                 <ns1:noteDetail>
                    <ns1:id>177288</ns1:id>
                    <ns1:author>220309</ns1:author>
                    <ns1:created_date>2014-05-29 15:07:52</ns1:created_date>
                    <ns1:details>test</ns1:details>
                 </ns1:noteDetail>
                 <ns1:noteDetail>
                    <ns1:id>177329</ns1:id>
                    <ns1:author>1</ns1:author>
                    <ns1:created_date>2014-05-29 15:40:12</ns1:created_date>
                    <ns1:details>Changed from 6 to 3</ns1:details>
                 </ns1:noteDetail>
                 <ns1:noteDetail>
                    <ns1:id>177330</ns1:id>
                    <ns1:author>1</ns1:author>
                    <ns1:created_date>2014-05-29 15:40:12</ns1:created_date>
                    <ns1:details>Changed from 6 to 3</ns1:details>
                 </ns1:noteDetail>
                 <ns1:noteDetail>
                    <ns1:id>177331</ns1:id>
                    <ns1:author>1</ns1:author>
                    <ns1:created_date>2014-05-29 15:43:13</ns1:created_date>
                    <ns1:details>Changed from 3 to 6</ns1:details>
                 </ns1:noteDetail>
                 <ns1:noteDetail>
                    <ns1:id>177332</ns1:id>
                    <ns1:author>1</ns1:author>
                    <ns1:created_date>2014-05-29 15:43:13</ns1:created_date>
                    <ns1:details>Changed from 1 to 2</ns1:details>
                 </ns1:noteDetail>
                 <ns1:noteDetail>
                    <ns1:id>177333</ns1:id>
                    <ns1:author>1</ns1:author>
                    <ns1:created_date>2014-05-29 15:43:13</ns1:created_date>
                    <ns1:details>Changed from 3 to 2</ns1:details>
                 </ns1:noteDetail>
              </ns1:notes>
           </ns1:ticketDetail>
        </ns1:getServiceDeskTicketDetailResponse>
     </SOAP-ENV:Body>
  </SOAP-ENV:Envelope>

Error String:

• Invalid username / password

• Missing ticket_id

• Cannot find ticket