Difference between revisions of "Quarantine/BMS Quarantine"
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You can locate BMS quarantine records by using the ''Search'' function. The following fields can be used to search for records: | You can locate BMS quarantine records by using the ''Search'' function. The following fields can be used to search for records: | ||
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* Status All, Quarantine, Cleansed, Completed, Withdrawn, Write off, or Pending | * Status All, Quarantine, Cleansed, Completed, Withdrawn, Write off, or Pending | ||
* Quarantine Reason see the ''BMS Quarantine Reasons'' table above. | * Quarantine Reason see the ''BMS Quarantine Reasons'' table above. | ||
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# After reviewing the quarantine records and determining the required action, locate the required records in the list on the ''BMS Usage Telephony Quarantine ''page, the ''BMS Usage Data Quarantine'' ''BMS ''page, or the'' Usage Telephony Quarantine'' page. Use the search fields as required. | # After reviewing the quarantine records and determining the required action, locate the required records in the list on the ''BMS Usage Telephony Quarantine ''page, the ''BMS Usage Data Quarantine'' ''BMS ''page, or the'' Usage Telephony Quarantine'' page. Use the search fields as required. | ||
# Tick the check box beside each required record in the list. | # Tick the check box beside each required record in the list. | ||
| − | + | #:To select all records on the current page of the list, tick the check box in the column heading row. All recorded will be ticked. | |
| − | To select all records on the current page of the list, tick the check box in the column heading row. All recorded will be ticked. | ||
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# Select the required action to update the selected records in the ''Update To'' drop list, which is located below the list of records. | # Select the required action to update the selected records in the ''Update To'' drop list, which is located below the list of records. | ||
| + | # Click the '''Submit''' button. The system will update the selected records and display a message at the top of the page showing the records have been updated. | ||
The Actions and their results are as follows: | The Actions and their results are as follows: | ||
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Revision as of 15:48, 6 July 2012
Contents
BMS Quarantine
The Telephony BMS, Data BMS and Misc BMS quarantine pages list issues identified during the supplier file mediation process for your telephony services, data services, and miscellaneous service charges respectively. These issues will only appear if you receive service files (e.g. CDRs, usage feeds etc) directly from your supplier. If you are reselling services through an Emersion Wholesale Service Provider, you may not see any BMS quarantine issues.
BMS Quarantine Reasons
The following table lists all BMS Quarantine reasons and the recommended action for each:
|
Quarantine Reason |
Description |
Recommended Action |
|
Bucketer Called on Records With Rated Records |
A duplicate usage fault |
Submit an Emersion Support Ticket to rectify |
|
Could not process all Accounts
|
An account was not able to be processed. |
Submit an Emersion Support Ticket to rectify |
|
Duplicate Usage Fault |
The record received from the supplier satisfies the criteria for a duplicate record |
Write Off |
|
Fatal Exception Thrown |
Internal Error |
Emersion to rectify the cause and cleanse the CDR |
|
Incorrect Duration Fault |
Incorrect usage duration found in the record Emersion maintains an internal exception list that determines which usage items can have 0 duration (e.g. SMS) - usage items not in the exception list are put into quarantine |
If you believe the usage should be charged, the internal exception list may need to be updated Submit an Emersion Support Ticket or Write Off |
|
Mismatched Service Account Fault |
Service is in the system but is not owned by you |
Write Off and make a claim with your service supplier |
|
No Accounts to Bill |
Service is in the system but is not owned by you |
Write Off and make a claim with your service supplier |
|
No Package Available
|
The service is assigned to a Package ID that does not exist in the system. |
Submit an Emersion Support Ticket to rectify |
|
No Tariff Found |
The billing system is unable to allocate a tariff to apply the charge |
Submit an Emersion Support Ticket to add the missing tariff and then cleanse |
|
No Valid Package Period |
The service exists in the system but the Package Period is outside the usage date |
Submit an Emersion Support Ticket to change the package periods and then cleanse |
|
No Valid Service Sub Period |
The service exists in the system but the Service Period is outside the usage date |
Submit an Emersion Support Ticket to change the service periods and then cleanse. |
|
No Valid Service Subscription Period |
The service exists in the system but the Service Period is outside the usage date |
Submit an Emersion Support Ticket to change the service periods and then cleanse. |
|
Non Existent Service Fault |
Service usage data has been received from the supplier that contains charges but the Service could not be located in the system |
Add the Service to the appropriate account and then cleanse |
|
Non Existent Tariff Key Fault |
The billing system is unable to allocate a tariff to the usage to apply a charge |
Submit an Emersion Support Ticket to add the missing tariff and then cleanse |
|
Obsolete Usage Fault |
The usage is in excess of the service supplier’s back billing threshold (usually 180 days) |
Write Off and make a claim with your service supplier |
|
Product Does Not Exist |
Product is not found for the miscellaneous charge received from the supplier |
Add the Product in the system and then cleanse |
|
Unmatched Withdrawal Fault |
A Withdrawal record cannot be matched to the original CDR |
Investigate with supplier then Cleanse or Write Off |
To View BMS Quarantine Records
- Select Billing > Quarantine from the Menu. The Quarantine page will appear showing the BMS Usage Telephony Quarantine page by default.
- To view quarantine information for your telephony services, select the Telephony BMS tab. The BMS Usage Telephony Quarantine page will appear.
- To view quarantine information for your data services, select the Data BMS tab. The BMS Usage Data Quarantine page will appear.
- To view quarantine information for miscellaneous service charges (e.g. telephony products etc), select the Misc BMS tab. The BMS Usage Misc Quarantine page will appear.
|
|
The Telephony BMS, Data BMS and Misc BMS quarantine pages all look the same and operate in the same manner. |
Search
You can locate BMS quarantine records by using the Search function. The following fields can be used to search for records:
- Quarantine ID the system generated quarantine record ID
- Batch number the system generated batch file number
- Carrier Name the service supplier
- Date Filtering No Date Filtering, Date Updated, or Date Released
- From allows date selection per the Date Filtering option via a Calendar tool
- To allows date selection per the Date Filtering option via a Calendar tool
- Service Identifier the service’s unique identifier, such as the phone number
- Batch File name as received from the supplier
- Carrier File Type dependant on the Carrier Name option selected
- Tariff Key the tariff key of the usage record
- Status All, Quarantine, Cleansed, Completed, Withdrawn, Write off, or Pending
- Quarantine Reason see the BMS Quarantine Reasons table above.
To Process records in BMS Quarantine
- After reviewing the quarantine records and determining the required action, locate the required records in the list on the BMS Usage Telephony Quarantine page, the BMS Usage Data Quarantine BMS page, or the Usage Telephony Quarantine page. Use the search fields as required.
- Tick the check box beside each required record in the list.
- To select all records on the current page of the list, tick the check box in the column heading row. All recorded will be ticked.
- Select the required action to update the selected records in the Update To drop list, which is located below the list of records.
- Click the Submit button. The system will update the selected records and display a message at the top of the page showing the records have been updated.
The Actions and their results are as follows:
|
Action |
Result |
|
Cleansed |
You or the Emersion Billing Operations team have made the necessary changes in the system to resolve the issue. The record will be marked as ready to be re-processed by the billing and rating engine, which will place the charge on the appropriate account’s invoice. |
|
Action Pending |
Places the item into a pending status. This can be used to mark the record as being actioned where it may take a few days for you to resolve the issue. |
|
Write off |
The record will be flagged in the system as not billed and ignored by the billing and rating engine. These records will appear in the write off report. |
|
Quarantined |
Leaves the record in the list for further investigation. |
