Difference between revisions of "Main Page"

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The Emersion Wiki is updated regularly to reflect the latest changes to the system. New and updated articles (and videos) are appearing every week. Therefore we encourage you to visit this wiki on a regular basis and subscribe to updates.  
 
The Emersion Wiki is updated regularly to reflect the latest changes to the system. New and updated articles (and videos) are appearing every week. Therefore we encourage you to visit this wiki on a regular basis and subscribe to updates.  
  
−
If there is a section of the system of which you would specifically like further information about, please contact our support team at [mailto:emesupport@emersion.com.au emesupport@emersion.com.au]
+
If there is a section of the system of which you would specifically like further information about, please contact our [[Support and help from Emersion|support team]].
 +
 
 +
 
 +
== NEW RESOURCES SITE ==
 +
 
 +
Emersion intends to eventually replace the Emersion Wiki where our documentation is presently published and has commenced migrating the content from the wiki to this knowledge base.
 +
 
 +
===[https://resources.emersion.com https://resources.emersion.com]===
 +
 
 +
With this knowledge base that seamlessly integrates with the Emersion Service Desk, users of Emersion will be able to gain faster access to a solution and relevant search results helping you solve issues faster than before. Users will generally find articles easiest by searching, and using the topic navigation on the homepage and end of each article, rather than navigating through a tree-like page hierarchy.
 +
 
 +
Our Release Notes has taken on new life with a new blog format and fortnightly publishing of what's gone live in the last two weeks. Be sure to check them out.
  
 
== Announcements ==
 
== Announcements ==
 +
Emersion is pleased to advise our customers that we have released a significant set of enhancements to invoice templates in order to give service providers new layout and configuration options. [https://resources.emersion.com/display/EKB/2017/11/21/Announcement+-+Invoice+Templates Check out the details here].
  
 
<table class="" style="background-color: transparent; width: 100%">
 
<table class="" style="background-color: transparent; width: 100%">
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<td width="33.33%" align="left" valign="top">
 
<td width="33.33%" align="left" valign="top">
 
<p>
 
<p>
−
=== RELEASE NOTES ===
+
=== Emersion Knowledge Base News ===
−
 
+
====[https://resources.emersion.com https://resources.emersion.com]. ====
−
* [[ReleaseNotes|See what's new in the latest update of Emersion v3.88.00]]
+
* Looking for help for Invoice Templates? [[Main_Page/2017_EKB/invoice_templates| Read more here...]]
 +
* Logging in to the Emersion Knowledge Base [[Main_Page/2017_EKB/Authentication| Read more here...]]
 +
* We have begin shifting to our new Emersion Knowledge Base. [[Main_Page/2017_EKB|Read more here...]]
  
 
</p>
 
</p>
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=== SUPPORT ===
 
=== SUPPORT ===
−
* [[New Tariffs|See the latest updates to our Tariff Lists]]
+
* [https://resources.emersion.com/display/EKB/New+Tariffs+Added See the latest updates to our Tariff Lists]
  
 
</p>
 
</p>
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=== TRAINING ===
 
=== TRAINING ===
−
* The "NEW" [[Agent_Management | Agent Management]] Training Video - Is now online.
+
* [https://resources.emersion.com/display/EKB/Training Go here for all your training needs]
−
* [[Service_Types|A new article aims to explain the 101 on Service Types]]
 
 
</p>
 
</p>
 
</td>
 
</td>
 
</tr>
 
</tr>
 +
 +
<tr colspan=3>
 +
<td>
 +
 +
=== RELEASE NOTES ===
 +
 +
* [[ReleaseNotes|See what's new in the latest update of Emersion]]
 +
 +
</td>
 +
</tr>
 +
 
</table>
 
</table>
  
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<td width="33.33%" align="left" valign="top">
 
<td width="33.33%" align="left" valign="top">
 
<p>
 
<p>
−
* [[Admin|Admin Settings]]
+
* [https://resources.emersion.com/display/EKB/The+Cumulus+Admin+Menu Admin Settings]
 +
** [https://resources.emersion.com/display/EKB/Permissions Permissions Management]
 
* [[Account Management | Customer and Account Management]]
 
* [[Account Management | Customer and Account Management]]
 
** [[Account Management/Customer Screen | The Customer Screen]]
 
** [[Account Management/Customer Screen | The Customer Screen]]
−
* [[Service_Types|Service Types]]
+
 
 +
'''Billing Objects'''
 +
* [https://resources.emersion.com/display/EKB/The+Emersion+Billing+Objects An Introduction to all the Emersion Billing Objects]
 +
* [https://resources.emersion.com/display/EKB/Service+Types Service Types]
 
* [[PackagePlans/PackagePlans|Package Plans]]
 
* [[PackagePlans/PackagePlans|Package Plans]]
 
* [[ServicePlans/ServicePlans|Service Plans]]
 
* [[ServicePlans/ServicePlans|Service Plans]]
 +
* [[ServicePlans/RateCard|Rate Cards and Rates]]
 +
** [[ServicePlans/RateCard/Creating_Rate_Cards|Maintaining Rate Cards and Rates]]
 
* [[Services | Services]]
 
* [[Services | Services]]
 
* [[Products|Products]]
 
* [[Products|Products]]
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<td width="33.33%" align="left" valign="top">
 
<td width="33.33%" align="left" valign="top">
 
<p>
 
<p>
−
 
+
* [[Invoicing|Invoicing]]
−
* [[Billing_Cheat_Sheet|The Billing Cheat Sheet]]
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* [https://resources.emersion.com/display/EKB/The+Billing+Cheat+Sheet The Billing Cheat Sheet]
−
* [[Ledger_Management|Ledger Management]]
+
* [https://resources.emersion.com/display/EKB/The+Ledger+Journal Ledger Management]
−
* [[InvoiceManagement|Invoice Management]]
 
−
* [[Accounts_Payable|Accounts Payable]]
 
−
* [[Accounts_Receivable|Accounts Receivable]]
 
−
 
 
 
</p>
 
</p>
 
</td>
 
</td>
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<p>
 
<p>
  
−
* [[Services/Orders | Ordering services and subscriptions]]
+
* [[Services/Orders | Ordering services]]
 +
* [[Account_Management/Customer_Screen/Service_Subscriptions|Service Subscriptions]]
 
* [[Main_Page/Provisioning|Provisioning]]
 
* [[Main_Page/Provisioning|Provisioning]]
 
* [[Quarantine|Quarantine]]
 
* [[Quarantine|Quarantine]]
−
* [[:Events|Events]]
+
* [https://resources.emersion.com/display/EKB/Events Events]
−
* [[Data Import|Data Import]]
+
* [https://resources.emersion.com/display/EKB/Reports Reports]
 +
* [https://resources.emersion.com/display/EKB/Bulk+Import+and+Processing+Tools Bulk Import]
 
</p>
 
</p>
 
</td>
 
</td>
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<p>
 
<p>
 
* [[Account Management/Auto Top-up | Automated Top-up]]
 
* [[Account Management/Auto Top-up | Automated Top-up]]
−
* [[Agent Management |Agents]]
+
* [https://resources.emersion.com/display/EKB/Agents Agents]
 +
* [https://resources.emersion.com/display/EKB/Cost+Centres Cost Centres]
 
* [[Commissions|Commissions]]
 
* [[Commissions|Commissions]]
−
* [[End User Portal and Customer Sign Up Portal | End User Portal, Customer Sign Up Portal, Service Activation portal]]
+
* [https://resources.emersion.com/display/EKB/Automated+Payments Electronic Payments]
−
* [[EPS|Electronic Payments]]
 
 
* [[Inventory and Warehouses | Inventory and Warehouses]]
 
* [[Inventory and Warehouses | Inventory and Warehouses]]
 
</p>
 
</p>
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<td width="33.33%" align="left" valign="top">
 
<td width="33.33%" align="left" valign="top">
 
<p>
 
<p>
−
* [[Payments/Manual_Payment_Batch | Manual Payment Batch]]
+
* [https://resources.emersion.com/display/EKB/Manual+Payment+Batch Manual Payment Batch]
−
* [[Payment Plans V2 | Payment Plans]]
+
* [https://resources.emersion.com/display/EKB/Payment+Plans Payment Plans]
−
* [[Service Desk|Service Desk]]
+
* [https://resources.emersion.com/display/EKB/Service+Desk Service Desk]
 +
* [https://resources.emersion.com/display/EKB/Early+Upgrade Early Upgrades]
 +
* [https://resources.emersion.com/display/EKB/Staff+Credit+Levels Credit Levels for Staff Users]
 +
* [[Product_Rate_Cards/Access_Fee_Discount|Access Fee Discounts based on volume]]
 
</p>
 
</p>
 
</td>
 
</td>
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<p>
 
<p>
 
* [[API | Emersion APIs]]
 
* [[API | Emersion APIs]]
 +
</p>
 +
<p>
 +
* External Portals
 +
** [https://resources.emersion.com/display/EKB/The+End+User+Portal End User Portal]
 +
** [https://resources.emersion.com/display/EKB/The+Sign+Up+Portal Sign Up Portal]
 +
** [https://resources.emersion.com/display/EKB/The+Activation+Portal Activation Portal]
 
</p>
 
</p>
 
</td>
 
</td>
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== Integration ==
 
== Integration ==
−
* [[Integrations|Integration with Other Applications]]
+
* [[Integrations|Integration with Other Applications]] (eg. Xero, ZenDesk)
 +
* [[Integrations/Postal Integration Invoice Delivery|Postal Invoices and Integration for Invoice delivery to mail houses]]
  
 
== References ==
 
== References ==
 
* [[Reference|Reference Material]]
 
* [[Reference|Reference Material]]
 
* [[Glossary|Glossary of Terms and Abbreviations]]
 
* [[Glossary|Glossary of Terms and Abbreviations]]
 +
* [[Media:Emersion_SIR_User_Manual_(CDR,_DDR_Format)_v3.0.pdf|Emersion SIR User Manual (v3.0)]]
  
 
== Training and Consulting Services ==
 
== Training and Consulting Services ==
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<p>
 
<p>
 
<b>Training</b>
 
<b>Training</b>
 +
 +
Main Emersion training page now located on our new knowledge page - https://resources.emersion.com/display/EKB/Training
 +
 
* [[Emersion User Manuals|Emersion User Manuals]]
 
* [[Emersion User Manuals|Emersion User Manuals]]
 
* [[Emersion Training Slides|Training Slides]]
 
* [[Emersion Training Slides|Training Slides]]
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== Carrier & Service Supplier information ==
 
== Carrier & Service Supplier information ==
 
This section contains infomation relevant to specific service suppliers and carriers that are popular in Emersion.
 
This section contains infomation relevant to specific service suppliers and carriers that are popular in Emersion.
 +
 +
=== Emersion IP Addresses ===
 +
* [https://resources.emersion.com/display/EKB/Emersion+IP+Addresses Emersion IP addresses for carrier white lists (inc SPF)]
  
 
=== Optus ===
 
=== Optus ===
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=== Telstra ===
 
=== Telstra ===
−
[[file:Emersion Telstra eBill Manual V1.0.pdf]]<br />
+
* [[Telstra_NBN|Telstra NBN]]
−
[[file:Emersion Telstra 3G Manual V0.1.pdf]]<br />
+
* [[file:Emersion Telstra eBill Manual V1.0.pdf]]<br />
−
[[file:Emersion Telstra Mobile Management User Manual v1.0.pdf]]<br />
+
* [[file:Emersion Telstra 3G Manual V0.1.pdf]]<br />
 +
* [[file:Emersion Telstra Mobile Management User Manual v1.0.pdf]]<br />
  
 
=== AAPT ===
 
=== AAPT ===

Latest revision as of 12:45, 22 April 2020


This repository is used to provide education on Emersion's billing and provisioning system, Emersion concepts and online help to all Emersion's users regarding all of the features and functions available to you.

The Emersion Wiki is updated regularly to reflect the latest changes to the system. New and updated articles (and videos) are appearing every week. Therefore we encourage you to visit this wiki on a regular basis and subscribe to updates.

If there is a section of the system of which you would specifically like further information about, please contact our support team.


NEW RESOURCES SITE

Emersion intends to eventually replace the Emersion Wiki where our documentation is presently published and has commenced migrating the content from the wiki to this knowledge base.

https://resources.emersion.com

With this knowledge base that seamlessly integrates with the Emersion Service Desk, users of Emersion will be able to gain faster access to a solution and relevant search results helping you solve issues faster than before. Users will generally find articles easiest by searching, and using the topic navigation on the homepage and end of each article, rather than navigating through a tree-like page hierarchy.

Our Release Notes has taken on new life with a new blog format and fortnightly publishing of what's gone live in the last two weeks. Be sure to check them out.

Announcements

Emersion is pleased to advise our customers that we have released a significant set of enhancements to invoice templates in order to give service providers new layout and configuration options. Check out the details here.

Emersion Knowledge Base News

https://resources.emersion.com.

SUPPORT

TRAINING

RELEASE NOTES

Core Emersion Modules

Billing Objects

Optional Modules

Integration

References

Training and Consulting Services

Training Main Emersion training page now located on our new knowledge page - https://resources.emersion.com/display/EKB/Training

Consulting Services

 
     

Additional Help

Carrier & Service Supplier information

This section contains infomation relevant to specific service suppliers and carriers that are popular in Emersion.

Emersion IP Addresses

Optus

File:Emersion Optus RBT Service Management System Manual v1.2.pdf
File:Emersion Optus RBT Wholesaler Appendix v1.0.pdf

Telstra

AAPT

File:Emersion AAPT DSL Manual V2.0.pdf

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