Difference between revisions of "Main Page"

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If there is a section of the system of which you would specifically like further information about, please contact our [[Support and help from Emersion|support team]].
 
If there is a section of the system of which you would specifically like further information about, please contact our [[Support and help from Emersion|support team]].
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== NEW RESOURCES SITE ==
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Emersion intends to eventually replace the Emersion Wiki where our documentation is presently published and has commenced migrating the content from the wiki to this knowledge base.
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===[https://resources.emersion.com https://resources.emersion.com]===
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With this knowledge base that seamlessly integrates with the Emersion Service Desk, users of Emersion will be able to gain faster access to a solution and relevant search results helping you solve issues faster than before. Users will generally find articles easiest by searching, and using the topic navigation on the homepage and end of each article, rather than navigating through a tree-like page hierarchy.
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Our Release Notes has taken on new life with a new blog format and fortnightly publishing of what's gone live in the last two weeks. Be sure to check them out.
  
 
== Announcements ==
 
== Announcements ==
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<p>
 
<p>
 
=== Emersion Knowledge Base News ===
 
=== Emersion Knowledge Base News ===
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====[https://resources.emersion.com https://resources.emersion.com]. ====
 
* Looking for help for Invoice Templates? [[Main_Page/2017_EKB/invoice_templates| Read more here...]]
 
* Looking for help for Invoice Templates? [[Main_Page/2017_EKB/invoice_templates| Read more here...]]
 
* Logging in to the Emersion Knowledge Base [[Main_Page/2017_EKB/Authentication| Read more here...]]
 
* Logging in to the Emersion Knowledge Base [[Main_Page/2017_EKB/Authentication| Read more here...]]
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=== SUPPORT ===
 
=== SUPPORT ===
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* [[New Tariffs|See the latest updates to our Tariff Lists]]
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* [https://resources.emersion.com/display/EKB/New+Tariffs+Added See the latest updates to our Tariff Lists]
  
 
</p>
 
</p>
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=== TRAINING ===
 
=== TRAINING ===
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* [[Service_Types|The Emersion 101 on Service Types]]
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* [https://resources.emersion.com/display/EKB/Training Go here for all your training needs]
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* [[Product_Rate_Cards/Access_Fee_Discount|Discount pricing based on volume? Have you seen our Access Fee Discount feature yet?]]
 
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* [[Ledger_Allocating_Payments|Allocating Payments to Invoices and the Ledger Journal]]
 
 
</p>
 
</p>
 
</td>
 
</td>
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<tr colspan=3>
 
<tr colspan=3>
 
<td>
 
<td>
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=== RELEASE NOTES ===
 
=== RELEASE NOTES ===
  
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<td width="33.33%" align="left" valign="top">
 
<td width="33.33%" align="left" valign="top">
 
<p>
 
<p>
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* [[Admin|Admin Settings]]
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* [https://resources.emersion.com/display/EKB/The+Cumulus+Admin+Menu Admin Settings]
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** [[Admin/PermissionManagement|Permissions Management]]
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** [https://resources.emersion.com/display/EKB/Permissions Permissions Management]
 
* [[Account Management | Customer and Account Management]]
 
* [[Account Management | Customer and Account Management]]
 
** [[Account Management/Customer Screen | The Customer Screen]]
 
** [[Account Management/Customer Screen | The Customer Screen]]
  
 
'''Billing Objects'''
 
'''Billing Objects'''
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* [[Billing Objects|An Introduction to all the Emersion Billing Objects]]
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* [https://resources.emersion.com/display/EKB/The+Emersion+Billing+Objects An Introduction to all the Emersion Billing Objects]
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* [[Service_Types|Service Types]]
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* [https://resources.emersion.com/display/EKB/Service+Types Service Types]
 
* [[PackagePlans/PackagePlans|Package Plans]]
 
* [[PackagePlans/PackagePlans|Package Plans]]
 
* [[ServicePlans/ServicePlans|Service Plans]]
 
* [[ServicePlans/ServicePlans|Service Plans]]
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<p>
 
<p>
 
* [[Invoicing|Invoicing]]
 
* [[Invoicing|Invoicing]]
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* [[Billing_Cheat_Sheet|The Billing Cheat Sheet]]
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* [https://resources.emersion.com/display/EKB/The+Billing+Cheat+Sheet The Billing Cheat Sheet]
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* [[Ledger_Management|Ledger Management]]
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* [https://resources.emersion.com/display/EKB/The+Ledger+Journal Ledger Management]
 
</p>
 
</p>
 
</td>
 
</td>
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* [[Main_Page/Provisioning|Provisioning]]
 
* [[Main_Page/Provisioning|Provisioning]]
 
* [[Quarantine|Quarantine]]
 
* [[Quarantine|Quarantine]]
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* [[:Events|Events]]
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* [https://resources.emersion.com/display/EKB/Events Events]
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* [[Reports|Reports]]
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* [https://resources.emersion.com/display/EKB/Reports Reports]
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* [[Data Import|Data Import (Bulk Upload/Update)]]
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* [https://resources.emersion.com/display/EKB/Bulk+Import+and+Processing+Tools Bulk Import]
 
</p>
 
</p>
 
</td>
 
</td>
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<p>
 
<p>
 
* [[Account Management/Auto Top-up | Automated Top-up]]
 
* [[Account Management/Auto Top-up | Automated Top-up]]
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* [[Agent Management |Agents]]
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* [https://resources.emersion.com/display/EKB/Agents Agents]
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* [[Cost_Centres|Cost Centres]]
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* [https://resources.emersion.com/display/EKB/Cost+Centres Cost Centres]
 
* [[Commissions|Commissions]]
 
* [[Commissions|Commissions]]
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* [[EPS|Electronic Payments]]
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* [https://resources.emersion.com/display/EKB/Automated+Payments Electronic Payments]
 
* [[Inventory and Warehouses | Inventory and Warehouses]]
 
* [[Inventory and Warehouses | Inventory and Warehouses]]
 
</p>
 
</p>
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<td width="33.33%" align="left" valign="top">
 
<td width="33.33%" align="left" valign="top">
 
<p>
 
<p>
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* [[Payments/Manual_Payment_Batch | Manual Payment Batch]]
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* [https://resources.emersion.com/display/EKB/Manual+Payment+Batch Manual Payment Batch]
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* [[Payment Plans V2 | Payment Plans]]
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* [https://resources.emersion.com/display/EKB/Payment+Plans Payment Plans]
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* [[Service Desk|Service Desk]]
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* [https://resources.emersion.com/display/EKB/Service+Desk Service Desk]
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* [[Early Upgrade|Early Upgrades]]
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* [https://resources.emersion.com/display/EKB/Early+Upgrade Early Upgrades]
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* [[Admin/Credit_Levels|Credit Levels for Staff Users]]
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* [https://resources.emersion.com/display/EKB/Staff+Credit+Levels Credit Levels for Staff Users]
 
* [[Product_Rate_Cards/Access_Fee_Discount|Access Fee Discounts based on volume]]
 
* [[Product_Rate_Cards/Access_Fee_Discount|Access Fee Discounts based on volume]]
 
</p>
 
</p>
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<p>
 
<p>
 
* External Portals
 
* External Portals
−
** [[End_User_Portal|End User Portal]]
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** [https://resources.emersion.com/display/EKB/The+End+User+Portal End User Portal]
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** [[Sign_Up_Portal|Sign Up Portal]]
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** [https://resources.emersion.com/display/EKB/The+Sign+Up+Portal Sign Up Portal]
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** [[Main_Page/Provisioning/Service_Type_Migrate/Service_Activation_Portal|Service Activation Portal]]
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** [https://resources.emersion.com/display/EKB/The+Activation+Portal Activation Portal]
 
</p>
 
</p>
 
</td>
 
</td>
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* [[Reference|Reference Material]]
 
* [[Reference|Reference Material]]
 
* [[Glossary|Glossary of Terms and Abbreviations]]
 
* [[Glossary|Glossary of Terms and Abbreviations]]
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* [[Media:Emersion_SIR_User_Manual_(CDR,_DDR_Format)_v3.0.pdf|Emersion SIR User Manual (v3.0)]]
  
 
== Training and Consulting Services ==
 
== Training and Consulting Services ==
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<p>
 
<p>
 
<b>Training</b>
 
<b>Training</b>
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Main Emersion training page now located on our new knowledge page - https://resources.emersion.com/display/EKB/Training
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* [[Emersion User Manuals|Emersion User Manuals]]
 
* [[Emersion User Manuals|Emersion User Manuals]]
 
* [[Emersion Training Slides|Training Slides]]
 
* [[Emersion Training Slides|Training Slides]]
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=== Emersion IP Addresses ===
 
=== Emersion IP Addresses ===
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* [[Main_Page/Provisioning | Emersion IP addresses for carrier white lists]]
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* [https://resources.emersion.com/display/EKB/Emersion+IP+Addresses Emersion IP addresses for carrier white lists (inc SPF)]
  
 
=== Optus ===
 
=== Optus ===

Latest revision as of 12:45, 22 April 2020


This repository is used to provide education on Emersion's billing and provisioning system, Emersion concepts and online help to all Emersion's users regarding all of the features and functions available to you.

The Emersion Wiki is updated regularly to reflect the latest changes to the system. New and updated articles (and videos) are appearing every week. Therefore we encourage you to visit this wiki on a regular basis and subscribe to updates.

If there is a section of the system of which you would specifically like further information about, please contact our support team.


NEW RESOURCES SITE

Emersion intends to eventually replace the Emersion Wiki where our documentation is presently published and has commenced migrating the content from the wiki to this knowledge base.

https://resources.emersion.com

With this knowledge base that seamlessly integrates with the Emersion Service Desk, users of Emersion will be able to gain faster access to a solution and relevant search results helping you solve issues faster than before. Users will generally find articles easiest by searching, and using the topic navigation on the homepage and end of each article, rather than navigating through a tree-like page hierarchy.

Our Release Notes has taken on new life with a new blog format and fortnightly publishing of what's gone live in the last two weeks. Be sure to check them out.

Announcements

Emersion is pleased to advise our customers that we have released a significant set of enhancements to invoice templates in order to give service providers new layout and configuration options. Check out the details here.

Emersion Knowledge Base News

https://resources.emersion.com.

SUPPORT

TRAINING

RELEASE NOTES

Core Emersion Modules

Billing Objects

Optional Modules

Integration

References

Training and Consulting Services

Training Main Emersion training page now located on our new knowledge page - https://resources.emersion.com/display/EKB/Training

Consulting Services

 
     

Additional Help

Carrier & Service Supplier information

This section contains infomation relevant to specific service suppliers and carriers that are popular in Emersion.

Emersion IP Addresses

Optus

File:Emersion Optus RBT Service Management System Manual v1.2.pdf
File:Emersion Optus RBT Wholesaler Appendix v1.0.pdf

Telstra

AAPT

File:Emersion AAPT DSL Manual V2.0.pdf

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