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The Emersion Wiki is updated regularly to reflect the latest changes to the system. New and updated articles (and videos) are appearing every week. Therefore we encourage you to visit this wiki on a regular basis and subscribe to updates. | The Emersion Wiki is updated regularly to reflect the latest changes to the system. New and updated articles (and videos) are appearing every week. Therefore we encourage you to visit this wiki on a regular basis and subscribe to updates. | ||
| − | If there is a section of the system of which you would specifically like further information about, please contact our support team | + | If there is a section of the system of which you would specifically like further information about, please contact our [[Support and help from Emersion|support team]]. |
| + | |||
| + | |||
| + | == NEW RESOURCES SITE == | ||
| + | |||
| + | Emersion intends to eventually replace the Emersion Wiki where our documentation is presently published and has commenced migrating the content from the wiki to this knowledge base. | ||
| + | |||
| + | ===[https://resources.emersion.com https://resources.emersion.com]=== | ||
| + | |||
| + | With this knowledge base that seamlessly integrates with the Emersion Service Desk, users of Emersion will be able to gain faster access to a solution and relevant search results helping you solve issues faster than before. Users will generally find articles easiest by searching, and using the topic navigation on the homepage and end of each article, rather than navigating through a tree-like page hierarchy. | ||
| + | |||
| + | Our Release Notes has taken on new life with a new blog format and fortnightly publishing of what's gone live in the last two weeks. Be sure to check them out. | ||
== Announcements == | == Announcements == | ||
| + | Emersion is pleased to advise our customers that we have released a significant set of enhancements to invoice templates in order to give service providers new layout and configuration options. [https://resources.emersion.com/display/EKB/2017/11/21/Announcement+-+Invoice+Templates Check out the details here]. | ||
<table class="" style="background-color: transparent; width: 100%"> | <table class="" style="background-color: transparent; width: 100%"> | ||
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<td width="33.33%" align="left" valign="top"> | <td width="33.33%" align="left" valign="top"> | ||
<p> | <p> | ||
| − | === | + | === Emersion Knowledge Base News === |
| − | + | ====[https://resources.emersion.com https://resources.emersion.com]. ==== | |
| − | * [[ | + | * Looking for help for Invoice Templates? [[Main_Page/2017_EKB/invoice_templates| Read more here...]] |
| + | * Logging in to the Emersion Knowledge Base [[Main_Page/2017_EKB/Authentication| Read more here...]] | ||
| + | * We have begin shifting to our new Emersion Knowledge Base. [[Main_Page/2017_EKB|Read more here...]] | ||
</p> | </p> | ||
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=== SUPPORT === | === SUPPORT === | ||
| − | * [ | + | * [https://resources.emersion.com/display/EKB/New+Tariffs+Added See the latest updates to our Tariff Lists] |
</p> | </p> | ||
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=== TRAINING === | === TRAINING === | ||
| − | * [ | + | * [https://resources.emersion.com/display/EKB/Training Go here for all your training needs] |
| − | |||
| − | |||
</p> | </p> | ||
</td> | </td> | ||
</tr> | </tr> | ||
| + | |||
| + | <tr colspan=3> | ||
| + | <td> | ||
| + | |||
| + | === RELEASE NOTES === | ||
| + | |||
| + | * [[ReleaseNotes|See what's new in the latest update of Emersion]] | ||
| + | |||
| + | </td> | ||
| + | </tr> | ||
| + | |||
</table> | </table> | ||
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<td width="33.33%" align="left" valign="top"> | <td width="33.33%" align="left" valign="top"> | ||
<p> | <p> | ||
| − | * [ | + | * [https://resources.emersion.com/display/EKB/The+Cumulus+Admin+Menu Admin Settings] |
| − | ** [ | + | ** [https://resources.emersion.com/display/EKB/Permissions Permissions Management] |
* [[Account Management | Customer and Account Management]] | * [[Account Management | Customer and Account Management]] | ||
** [[Account Management/Customer Screen | The Customer Screen]] | ** [[Account Management/Customer Screen | The Customer Screen]] | ||
'''Billing Objects''' | '''Billing Objects''' | ||
| − | * [ | + | * [https://resources.emersion.com/display/EKB/The+Emersion+Billing+Objects An Introduction to all the Emersion Billing Objects] |
| − | * [ | + | * [https://resources.emersion.com/display/EKB/Service+Types Service Types] |
* [[PackagePlans/PackagePlans|Package Plans]] | * [[PackagePlans/PackagePlans|Package Plans]] | ||
* [[ServicePlans/ServicePlans|Service Plans]] | * [[ServicePlans/ServicePlans|Service Plans]] | ||
| Line 64: | Line 87: | ||
<p> | <p> | ||
* [[Invoicing|Invoicing]] | * [[Invoicing|Invoicing]] | ||
| − | * [ | + | * [https://resources.emersion.com/display/EKB/The+Billing+Cheat+Sheet The Billing Cheat Sheet] |
| − | * [ | + | * [https://resources.emersion.com/display/EKB/The+Ledger+Journal Ledger Management] |
</p> | </p> | ||
</td> | </td> | ||
| Line 75: | Line 98: | ||
* [[Main_Page/Provisioning|Provisioning]] | * [[Main_Page/Provisioning|Provisioning]] | ||
* [[Quarantine|Quarantine]] | * [[Quarantine|Quarantine]] | ||
| − | * [ | + | * [https://resources.emersion.com/display/EKB/Events Events] |
| − | * [ | + | * [https://resources.emersion.com/display/EKB/Reports Reports] |
| − | * [ | + | * [https://resources.emersion.com/display/EKB/Bulk+Import+and+Processing+Tools Bulk Import] |
</p> | </p> | ||
</td> | </td> | ||
| Line 90: | Line 113: | ||
<p> | <p> | ||
* [[Account Management/Auto Top-up | Automated Top-up]] | * [[Account Management/Auto Top-up | Automated Top-up]] | ||
| − | * [ | + | * [https://resources.emersion.com/display/EKB/Agents Agents] |
| − | * [ | + | * [https://resources.emersion.com/display/EKB/Cost+Centres Cost Centres] |
* [[Commissions|Commissions]] | * [[Commissions|Commissions]] | ||
| − | * [ | + | * [https://resources.emersion.com/display/EKB/Automated+Payments Electronic Payments] |
* [[Inventory and Warehouses | Inventory and Warehouses]] | * [[Inventory and Warehouses | Inventory and Warehouses]] | ||
</p> | </p> | ||
| Line 99: | Line 122: | ||
<td width="33.33%" align="left" valign="top"> | <td width="33.33%" align="left" valign="top"> | ||
<p> | <p> | ||
| − | * [ | + | * [https://resources.emersion.com/display/EKB/Manual+Payment+Batch Manual Payment Batch] |
| − | * [ | + | * [https://resources.emersion.com/display/EKB/Payment+Plans Payment Plans] |
| − | * [ | + | * [https://resources.emersion.com/display/EKB/Service+Desk Service Desk] |
| − | * [ | + | * [https://resources.emersion.com/display/EKB/Early+Upgrade Early Upgrades] |
| − | * [ | + | * [https://resources.emersion.com/display/EKB/Staff+Credit+Levels Credit Levels for Staff Users] |
* [[Product_Rate_Cards/Access_Fee_Discount|Access Fee Discounts based on volume]] | * [[Product_Rate_Cards/Access_Fee_Discount|Access Fee Discounts based on volume]] | ||
</p> | </p> | ||
| Line 113: | Line 136: | ||
<p> | <p> | ||
* External Portals | * External Portals | ||
| − | ** [ | + | ** [https://resources.emersion.com/display/EKB/The+End+User+Portal End User Portal] |
| − | ** [ | + | ** [https://resources.emersion.com/display/EKB/The+Sign+Up+Portal Sign Up Portal] |
| − | ** [ | + | ** [https://resources.emersion.com/display/EKB/The+Activation+Portal Activation Portal] |
</p> | </p> | ||
</td> | </td> | ||
| Line 128: | Line 151: | ||
* [[Reference|Reference Material]] | * [[Reference|Reference Material]] | ||
* [[Glossary|Glossary of Terms and Abbreviations]] | * [[Glossary|Glossary of Terms and Abbreviations]] | ||
| + | * [[Media:Emersion_SIR_User_Manual_(CDR,_DDR_Format)_v3.0.pdf|Emersion SIR User Manual (v3.0)]] | ||
== Training and Consulting Services == | == Training and Consulting Services == | ||
| Line 136: | Line 160: | ||
<p> | <p> | ||
<b>Training</b> | <b>Training</b> | ||
| + | |||
| + | Main Emersion training page now located on our new knowledge page - https://resources.emersion.com/display/EKB/Training | ||
| + | |||
* [[Emersion User Manuals|Emersion User Manuals]] | * [[Emersion User Manuals|Emersion User Manuals]] | ||
* [[Emersion Training Slides|Training Slides]] | * [[Emersion Training Slides|Training Slides]] | ||
| Line 167: | Line 194: | ||
== Carrier & Service Supplier information == | == Carrier & Service Supplier information == | ||
This section contains infomation relevant to specific service suppliers and carriers that are popular in Emersion. | This section contains infomation relevant to specific service suppliers and carriers that are popular in Emersion. | ||
| + | |||
| + | === Emersion IP Addresses === | ||
| + | * [https://resources.emersion.com/display/EKB/Emersion+IP+Addresses Emersion IP addresses for carrier white lists (inc SPF)] | ||
=== Optus === | === Optus === | ||
Latest revision as of 12:45, 22 April 2020
This repository is used to provide education on Emersion's billing and provisioning system, Emersion concepts and online help to all Emersion's users regarding all of the features and functions available to you.
The Emersion Wiki is updated regularly to reflect the latest changes to the system. New and updated articles (and videos) are appearing every week. Therefore we encourage you to visit this wiki on a regular basis and subscribe to updates.
If there is a section of the system of which you would specifically like further information about, please contact our support team.
Contents
NEW RESOURCES SITE
Emersion intends to eventually replace the Emersion Wiki where our documentation is presently published and has commenced migrating the content from the wiki to this knowledge base.
https://resources.emersion.com
With this knowledge base that seamlessly integrates with the Emersion Service Desk, users of Emersion will be able to gain faster access to a solution and relevant search results helping you solve issues faster than before. Users will generally find articles easiest by searching, and using the topic navigation on the homepage and end of each article, rather than navigating through a tree-like page hierarchy.
Our Release Notes has taken on new life with a new blog format and fortnightly publishing of what's gone live in the last two weeks. Be sure to check them out.
Announcements
Emersion is pleased to advise our customers that we have released a significant set of enhancements to invoice templates in order to give service providers new layout and configuration options. Check out the details here.
|
Emersion Knowledge Base Newshttps://resources.emersion.com.
|
SUPPORT |
TRAINING |
RELEASE NOTES |
Core Emersion Modules
|
Billing Objects |
|
|
Optional Modules
|
|
|
|
Integration
- Integration with Other Applications (eg. Xero, ZenDesk)
- Postal Invoices and Integration for Invoice delivery to mail houses
References
Training and Consulting Services
|
Training Main Emersion training page now located on our new knowledge page - https://resources.emersion.com/display/EKB/Training |
Consulting Services |
|
Additional Help
Carrier & Service Supplier information
This section contains infomation relevant to specific service suppliers and carriers that are popular in Emersion.
Emersion IP Addresses
Optus
File:Emersion Optus RBT Service Management System Manual v1.2.pdf
File:Emersion Optus RBT Wholesaler Appendix v1.0.pdf
Telstra
- Telstra NBN
- File:Emersion Telstra eBill Manual V1.0.pdf
- File:Emersion Telstra 3G Manual V0.1.pdf
- File:Emersion Telstra Mobile Management User Manual v1.0.pdf
