Difference between revisions of "Main Page"

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The Emersion Wiki is updated regularly to reflect the latest changes to the system. New and updated articles (and videos) are appearing every week. Therefore we encourage you to visit this wiki on a regular basis and subscribe to updates.  
 
The Emersion Wiki is updated regularly to reflect the latest changes to the system. New and updated articles (and videos) are appearing every week. Therefore we encourage you to visit this wiki on a regular basis and subscribe to updates.  
  
−
If there is a section of the system of which you would specifically like further information about, please contact our support team at [mailto:emesupport@emersion.com.au emesupport@emersion.com.au]
+
If there is a section of the system of which you would specifically like further information about, please contact our [[Support and help from Emersion|support team]].
  
−
== Announcement ==
 
−
=== Emersion Service Type Enhancement ===
 
  
−
The Service Types of AAPT National Wholesale Broadband (Layer 2 and Layer 3) have been enhanced to support Address-based Service Qualifications (SQ).
+
== NEW RESOURCES SITE ==
  
−
Emersion has released this to some clients and is now making this feature available to all clients who subscribe to either of these service types.
+
Emersion intends to eventually replace the Emersion Wiki where our documentation is presently published and has commenced migrating the content from the wiki to this knowledge base.  
  
−
We have also added support for NBN Wireless
+
===[https://resources.emersion.com https://resources.emersion.com]===
  
−
This feature will be enabled for all that do not already have it on Friday 21st August early in the morning outside normal business hours.
+
With this knowledge base that seamlessly integrates with the Emersion Service Desk, users of Emersion will be able to gain faster access to a solution and relevant search results helping you solve issues faster than before. Users will generally find articles easiest by searching, and using the topic navigation on the homepage and end of each article, rather than navigating through a tree-like page hierarchy.
  
−
[[Services/Orders/Address-based_Service_Qualification | View the changes to the order screens]]
+
Our Release Notes has taken on new life with a new blog format and fortnightly publishing of what's gone live in the last two weeks. Be sure to check them out.
 +
 
 +
== Announcements ==
 +
Emersion is pleased to advise our customers that we have released a significant set of enhancements to invoice templates in order to give service providers new layout and configuration options. [https://resources.emersion.com/display/EKB/2017/11/21/Announcement+-+Invoice+Templates Check out the details here].
 +
 
 +
<table class="" style="background-color: transparent; width: 100%">
 +
<tr>
 +
<td width="33.33%" align="left" valign="top">
 +
<p>
 +
=== Emersion Knowledge Base News ===
 +
====[https://resources.emersion.com https://resources.emersion.com]. ====
 +
* Looking for help for Invoice Templates? [[Main_Page/2017_EKB/invoice_templates| Read more here...]]
 +
* Logging in to the Emersion Knowledge Base [[Main_Page/2017_EKB/Authentication| Read more here...]]
 +
* We have begin shifting to our new Emersion Knowledge Base. [[Main_Page/2017_EKB|Read more here...]]
 +
 
 +
</p>
 +
</td>
 +
<td width="33.33%" align="left" valign="top">
 +
<p>
 +
 
 +
=== SUPPORT ===
 +
* [https://resources.emersion.com/display/EKB/New+Tariffs+Added See the latest updates to our Tariff Lists]
 +
 
 +
</p>
 +
</td>
 +
<td width="33.33%" align="left" valign="top">
 +
<p>
 +
 
 +
=== TRAINING ===
 +
* [https://resources.emersion.com/display/EKB/Training Go here for all your training needs]
 +
</p>
 +
</td>
 +
</tr>
 +
 
 +
<tr colspan=3>
 +
<td>
 +
 
 +
=== RELEASE NOTES ===
 +
 
 +
* [[ReleaseNotes|See what's new in the latest update of Emersion]]
 +
 
 +
</td>
 +
</tr>
 +
 
 +
</table>
  
 
== Core Emersion Modules ==
 
== Core Emersion Modules ==
−
 
 
<table class="" style="background-color: transparent; width: 100%">
 
<table class="" style="background-color: transparent; width: 100%">
 
<tr>
 
<tr>
 
<td width="33.33%" align="left" valign="top">
 
<td width="33.33%" align="left" valign="top">
 
<p>
 
<p>
−
* [[Admin|Admin Settings]]
+
* [https://resources.emersion.com/display/EKB/The+Cumulus+Admin+Menu Admin Settings]
−
* [[Account Management|Customer and Account Management]]
+
** [https://resources.emersion.com/display/EKB/Permissions Permissions Management]
 +
* [[Account Management | Customer and Account Management]]
 +
** [[Account Management/Customer Screen | The Customer Screen]]
 +
 
 +
'''Billing Objects'''
 +
* [https://resources.emersion.com/display/EKB/The+Emersion+Billing+Objects An Introduction to all the Emersion Billing Objects]
 +
* [https://resources.emersion.com/display/EKB/Service+Types Service Types]
 
* [[PackagePlans/PackagePlans|Package Plans]]
 
* [[PackagePlans/PackagePlans|Package Plans]]
 
* [[ServicePlans/ServicePlans|Service Plans]]
 
* [[ServicePlans/ServicePlans|Service Plans]]
 +
* [[ServicePlans/RateCard|Rate Cards and Rates]]
 +
** [[ServicePlans/RateCard/Creating_Rate_Cards|Maintaining Rate Cards and Rates]]
 
* [[Services | Services]]
 
* [[Services | Services]]
−
* [[ProductManagement|Products]]
+
* [[Products|Products]]
  
 
</p>
 
</p>
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<td width="33.33%" align="left" valign="top">
 
<td width="33.33%" align="left" valign="top">
 
<p>
 
<p>
−
 
+
* [[Invoicing|Invoicing]]
−
* [[Billing_Cheat_Sheet|The Billing Cheat Sheet]]
+
* [https://resources.emersion.com/display/EKB/The+Billing+Cheat+Sheet The Billing Cheat Sheet]
−
* [[Ledger_Management|Ledger Management]]
+
* [https://resources.emersion.com/display/EKB/The+Ledger+Journal Ledger Management]
−
* [[InvoiceManagement|Invoice Management]]
 
−
* [[Accounts_Payable|Accounts Payable]]
 
−
* [[Accounts_Receivable|Accounts Receivable]]
 
−
 
 
 
</p>
 
</p>
 
</td>
 
</td>
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<p>
 
<p>
  
−
* [[Services/Orders | Ordering services and subscriptions]]
+
* [[Services/Orders | Ordering services]]
 +
* [[Account_Management/Customer_Screen/Service_Subscriptions|Service Subscriptions]]
 
* [[Main_Page/Provisioning|Provisioning]]
 
* [[Main_Page/Provisioning|Provisioning]]
 
* [[Quarantine|Quarantine]]
 
* [[Quarantine|Quarantine]]
−
* [[Securities|Securities]]
+
* [https://resources.emersion.com/display/EKB/Events Events]
−
* [[:Events|Events]]
+
* [https://resources.emersion.com/display/EKB/Reports Reports]
−
* [[:Category:SystemEvents|System Events]]
+
* [https://resources.emersion.com/display/EKB/Bulk+Import+and+Processing+Tools Bulk Import]
−
 
 
 
</p>
 
</p>
 
</td>
 
</td>
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<p>
 
<p>
 
* [[Account Management/Auto Top-up | Automated Top-up]]
 
* [[Account Management/Auto Top-up | Automated Top-up]]
−
* [[End User Portal and Customer Sign Up Portal | End User Portal, Customer Sign Up Portal, Service Activation portal]]
+
* [https://resources.emersion.com/display/EKB/Agents Agents]
−
* [[Agent Management |Agents]]
+
* [https://resources.emersion.com/display/EKB/Cost+Centres Cost Centres]
 
* [[Commissions|Commissions]]
 
* [[Commissions|Commissions]]
−
* [[Service Desk|Service Desk]]
+
* [https://resources.emersion.com/display/EKB/Automated+Payments Electronic Payments]
 
* [[Inventory and Warehouses | Inventory and Warehouses]]
 
* [[Inventory and Warehouses | Inventory and Warehouses]]
 
</p>
 
</p>
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<td width="33.33%" align="left" valign="top">
 
<td width="33.33%" align="left" valign="top">
 
<p>
 
<p>
−
&nbsp;
+
* [https://resources.emersion.com/display/EKB/Manual+Payment+Batch Manual Payment Batch]
 +
* [https://resources.emersion.com/display/EKB/Payment+Plans Payment Plans]
 +
* [https://resources.emersion.com/display/EKB/Service+Desk Service Desk]
 +
* [https://resources.emersion.com/display/EKB/Early+Upgrade Early Upgrades]
 +
* [https://resources.emersion.com/display/EKB/Staff+Credit+Levels Credit Levels for Staff Users]
 +
* [[Product_Rate_Cards/Access_Fee_Discount|Access Fee Discounts based on volume]]
 
</p>
 
</p>
 
</td>
 
</td>
 
<td width="33.33%" align="left" valign="top">
 
<td width="33.33%" align="left" valign="top">
 
<p>
 
<p>
−
&nbsp;
+
* [[API | Emersion APIs]]
 +
</p>
 +
<p>
 +
* External Portals
 +
** [https://resources.emersion.com/display/EKB/The+End+User+Portal End User Portal]
 +
** [https://resources.emersion.com/display/EKB/The+Sign+Up+Portal Sign Up Portal]
 +
** [https://resources.emersion.com/display/EKB/The+Activation+Portal Activation Portal]
 
</p>
 
</p>
 
</td>
 
</td>
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== Integration ==
 
== Integration ==
−
* [[Integrations|Integration with Other Applications]]
+
* [[Integrations|Integration with Other Applications]] (eg. Xero, ZenDesk)
 +
* [[Integrations/Postal Integration Invoice Delivery|Postal Invoices and Integration for Invoice delivery to mail houses]]
  
 
== References ==
 
== References ==
−
* [[ReleaseNotes|Release Notes]]
 
 
* [[Reference|Reference Material]]
 
* [[Reference|Reference Material]]
 
* [[Glossary|Glossary of Terms and Abbreviations]]
 
* [[Glossary|Glossary of Terms and Abbreviations]]
 +
* [[Media:Emersion_SIR_User_Manual_(CDR,_DDR_Format)_v3.0.pdf|Emersion SIR User Manual (v3.0)]]
 +
 +
== Training and Consulting Services ==
 +
 +
<table class="" style="background-color: transparent; width: 100%">
 +
<tr>
 +
<td width="33.33%" align="left" valign="top">
 +
<p>
 +
<b>Training</b>
 +
 +
Main Emersion training page now located on our new knowledge page - https://resources.emersion.com/display/EKB/Training
  
−
== Training ==
 
 
* [[Emersion User Manuals|Emersion User Manuals]]
 
* [[Emersion User Manuals|Emersion User Manuals]]
 
* [[Emersion Training Slides|Training Slides]]
 
* [[Emersion Training Slides|Training Slides]]
 
* [[Emersion Videos|Training Videos]]
 
* [[Emersion Videos|Training Videos]]
 +
 +
</p>
 +
</td>
 +
<td width="33.33%" align="left" valign="top">
 +
<p>
 +
<b>Consulting Services</b>
 +
* [[Consulting_Services/Package_Plans | Package Plan Consulting]]
 +
</p>
 +
</td>
 +
<td width="33.33%" align="left" valign="top"> &nbsp;
 +
</td>
 +
</tr>
 +
 +
<tr>
 +
<td> &nbsp; </td>
 +
<td> &nbsp; </td>
 +
<td> &nbsp; </td>
 +
</tr>
 +
 +
</table>
  
 
== Additional Help ==
 
== Additional Help ==
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* [[Support and help from Emersion|If you need Support from Emersion, start here]]
 
* [[Support and help from Emersion|If you need Support from Emersion, start here]]
 
* [[Emersion Invoice Reconciliation|How to Reconcile Emersion's Invoice to you]]
 
* [[Emersion Invoice Reconciliation|How to Reconcile Emersion's Invoice to you]]
−
* [[Data Import|Importing Data into Emersion]]
 
  
 
== Carrier & Service Supplier information ==
 
== Carrier & Service Supplier information ==
 
This section contains infomation relevant to specific service suppliers and carriers that are popular in Emersion.
 
This section contains infomation relevant to specific service suppliers and carriers that are popular in Emersion.
 +
 +
=== Emersion IP Addresses ===
 +
* [https://resources.emersion.com/display/EKB/Emersion+IP+Addresses Emersion IP addresses for carrier white lists (inc SPF)]
  
 
=== Optus ===
 
=== Optus ===
Line 116: Line 204:
  
 
=== Telstra ===
 
=== Telstra ===
−
[[file:Emersion Telstra eBill Manual V1.0.pdf]]<br />
+
* [[Telstra_NBN|Telstra NBN]]
−
[[file:Emersion Telstra 3G Manual V0.1.pdf]]<br />
+
* [[file:Emersion Telstra eBill Manual V1.0.pdf]]<br />
−
[[file:Emersion Telstra Mobile Management User Manual v1.0.pdf]]<br />
+
* [[file:Emersion Telstra 3G Manual V0.1.pdf]]<br />
 +
* [[file:Emersion Telstra Mobile Management User Manual v1.0.pdf]]<br />
  
 
=== AAPT ===
 
=== AAPT ===
 
[[file:Emersion AAPT DSL Manual V2.0.pdf|Emersion AAPT DSL Manual]]<br />
 
[[file:Emersion AAPT DSL Manual V2.0.pdf|Emersion AAPT DSL Manual]]<br />
−
* [[Broadsoft Softswitch as a Service| Broadsoft Softswitch as a Service (Voice SSasS)]]
+
 
−
* [[AAPT National Wholesale Broadband L3 | AAPT National Wholesale Broadband L3 (Broadband Connect) Layer 3]]
+
* [[AAPT Rebill | AAPT Rebill]]
 +
* [[Broadsoft Softswitch as a Service | AAPT Broadsoft Softswitch as a Service (Voice SSasS) - Semi Manual]]
 +
* [[AAPT_National_Wholesale_Broadband_L3 | AAPT National Wholesale Broadband L3 (Broadband Connect) Layer 3]]
 +
* [[AAPT IP-Line | AAPT IP-Line]]

Latest revision as of 12:45, 22 April 2020


This repository is used to provide education on Emersion's billing and provisioning system, Emersion concepts and online help to all Emersion's users regarding all of the features and functions available to you.

The Emersion Wiki is updated regularly to reflect the latest changes to the system. New and updated articles (and videos) are appearing every week. Therefore we encourage you to visit this wiki on a regular basis and subscribe to updates.

If there is a section of the system of which you would specifically like further information about, please contact our support team.


NEW RESOURCES SITE

Emersion intends to eventually replace the Emersion Wiki where our documentation is presently published and has commenced migrating the content from the wiki to this knowledge base.

https://resources.emersion.com

With this knowledge base that seamlessly integrates with the Emersion Service Desk, users of Emersion will be able to gain faster access to a solution and relevant search results helping you solve issues faster than before. Users will generally find articles easiest by searching, and using the topic navigation on the homepage and end of each article, rather than navigating through a tree-like page hierarchy.

Our Release Notes has taken on new life with a new blog format and fortnightly publishing of what's gone live in the last two weeks. Be sure to check them out.

Announcements

Emersion is pleased to advise our customers that we have released a significant set of enhancements to invoice templates in order to give service providers new layout and configuration options. Check out the details here.

Emersion Knowledge Base News

https://resources.emersion.com.

SUPPORT

TRAINING

RELEASE NOTES

Core Emersion Modules

Billing Objects

Optional Modules

Integration

References

Training and Consulting Services

Training Main Emersion training page now located on our new knowledge page - https://resources.emersion.com/display/EKB/Training

Consulting Services

 
     

Additional Help

Carrier & Service Supplier information

This section contains infomation relevant to specific service suppliers and carriers that are popular in Emersion.

Emersion IP Addresses

Optus

File:Emersion Optus RBT Service Management System Manual v1.2.pdf
File:Emersion Optus RBT Wholesaler Appendix v1.0.pdf

Telstra

AAPT

File:Emersion AAPT DSL Manual V2.0.pdf

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