Difference between revisions of "Quarantine/Rating Quarantine"

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Invalid Service Type
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Missing Rate Card
  
 
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The Service Type is not set correctly for the usage data received from the supplier
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A Rate card has not been allocated to Service Plan
  
 
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Submit an Emersion Support Ticket to rectify
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Add a Rate Card to the required service plan and then cleanse
 +
 
 +
If you need to backdate the usage, submit an Emersion Support Ticket to assist
  
 
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Missing Service Subscription
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Missing Rate
  
 
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Service exists in the system but the Service Subscription is missing
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Although the Rate Card exists in the system, no rate is found for this tariff or any tariff above it
  
 
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Submit an Emersion Support Ticket to rectify
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Add a Rate to the appropriate Rate Card and then cleanse
 +
<br />
 +
 
 +
Where rates were missing from a BUY rate card, you may also need to investigate any SELL rate cards for the same tariff (or any above it)
  
 
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Invalid Package Period
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Invalid Rate
  
 
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The service exists in the system but the Package Period is outside the usage date
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An error has been detected in the rate configuration.
  
 
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Submit an Emersion Support Ticket to change the package periods and then cleanse
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Review the rate card configuration. <br />
 +
The most common cause is a "markup" rate profile configured with no markup. This is not possible in the user interface and is usually the result of a bad rate import. <br />
 +
If attempting to "pass through" a rate from a carrier (or upstream supplier), simply use the '''Passthrough''' rate profile.
 +
 
 +
If required, submit an Emersion Support Ticket to assist
  
 
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Invalid Rounding Type
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Invalid Service Type
  
 
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The underlying Service Plan setup is incorrect
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The Service Type is not set correctly for the usage data received from the supplier
  
 
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Rating Failed – Unknown Reason
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Missing Service Subscription
  
 
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Internal Issue
+
Service exists in the system but the Service Subscription is missing
  
 
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Emersion to rectify the cause and cleanse
+
Submit an Emersion Support Ticket to rectify
  
 
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Invalid Carrier Cost
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Invalid Package Period
  
 
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A missing or invalid carrier cost is found in the record where one should exist
+
The service exists in the system but the Package Period is outside the usage date
  
 
|
 
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−
Submit an Emersion Support Ticket to rectify
+
Submit an Emersion Support Ticket to change the package periods and then cleanse
  
 
|-
 
|-
 
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|
−
Invalid Usage Hierarchy
+
Invalid Rounding Type
  
 
|
 
|
−
Internal Issue
+
The underlying Service Plan setup is incorrect
  
 
|
 
|
−
Emersion to rectify the cause and cleanse
+
Submit an Emersion Support Ticket to rectify
  
 
|-
 
|-
 
|
 
|
−
Missing Rate Card
+
Rating Failed – Unknown Reason
  
 
|
 
|
−
A Rate card has not been allocated to Service Plan
+
Internal Issue
  
 
|
 
|
−
Add a Rate Card to the required service plan and then cleanse
+
Emersion to rectify the cause and cleanse
−
 
 
−
If you need to backdate the usage, submit an Emersion Support Ticket to assist
 
  
 
|-
 
|-
 
|
 
|
−
Missing Rate
+
Invalid Carrier Cost
−
 
 
−
 
 
  
 
|
 
|
−
Although the Rate Card exists in the system, no rate is found for this tariff
+
A missing or invalid carrier cost is found in the record where one should exist
  
 
|
 
|
−
Add a Rate Card to the appropriate Service Plan and then cleanse
+
Submit an Emersion Support Ticket to rectify
  
 
|-
 
|-
 
|
 
|
−
Invalid Rate
+
Invalid Usage Hierarchy
−
 
 
−
 
 
  
 
|
 
|
−
An error has been detected in the rate configuration.
+
Internal Issue
  
 
|
 
|
−
Review the rate card configuration
+
Emersion to rectify the cause and cleanse
−
 
 
−
If required, submit an Emersion Support Ticket to assist
 
  
 
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===To View Rating Quarantine Records===
 
===To View Rating Quarantine Records===
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===See also===
 
===See also===
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* [[BMS_Quarantine|BMSQuarantine]]
+
* [[BMS_Quarantine|BMS Quarantine]]
 
* [[InvoiceProcess|Rating, Billing and Invoice Process]]
 
* [[InvoiceProcess|Rating, Billing and Invoice Process]]

Latest revision as of 17:22, 30 September 2019

Rating Quarantine

Rating quarantine lists all rating, billing and invoicing issues identified by the Billing and Rating engine other than those identified during the supplier file mediation process by the BMS process.


Rating Quarantine Reasons and Error Codes

The following table lists all Rating Quarantine reasons and the recommended action for each:

Quarantine Reason

Description

Recommended Action

Missing Rate Card

A Rate card has not been allocated to Service Plan

Add a Rate Card to the required service plan and then cleanse

If you need to backdate the usage, submit an Emersion Support Ticket to assist

Missing Rate

Although the Rate Card exists in the system, no rate is found for this tariff or any tariff above it

Add a Rate to the appropriate Rate Card and then cleanse

Where rates were missing from a BUY rate card, you may also need to investigate any SELL rate cards for the same tariff (or any above it)

Invalid Rate

An error has been detected in the rate configuration.

Review the rate card configuration.
The most common cause is a "markup" rate profile configured with no markup. This is not possible in the user interface and is usually the result of a bad rate import.
If attempting to "pass through" a rate from a carrier (or upstream supplier), simply use the Passthrough rate profile.

If required, submit an Emersion Support Ticket to assist

Invalid Service Type

The Service Type is not set correctly for the usage data received from the supplier

Submit an Emersion Support Ticket to rectify

Missing Service Subscription

Service exists in the system but the Service Subscription is missing

Submit an Emersion Support Ticket to rectify

Invalid Package Period

The service exists in the system but the Package Period is outside the usage date

Submit an Emersion Support Ticket to change the package periods and then cleanse

Invalid Rounding Type

The underlying Service Plan setup is incorrect

Submit an Emersion Support Ticket to rectify

Rating Failed – Unknown Reason

Internal Issue

Emersion to rectify the cause and cleanse

Invalid Carrier Cost

A missing or invalid carrier cost is found in the record where one should exist

Submit an Emersion Support Ticket to rectify

Invalid Usage Hierarchy

Internal Issue

Emersion to rectify the cause and cleanse

Bolting Failed – Unknown Reason

Internal Issue

Emersion to rectify the cause and cleanse

Invalid Bolt On

Bolt on type is not valid for the Service Plan

Submit an Emersion Support Ticket to rectify

Invalid Bolt On Subscription

Bolt on subscription exists in the system but the bolt on has been removed

Submit an Emersion Support Ticket to rectify

Invalid Bolt On – Markup Set On Underlying Rate

Internal Issue

Submit an Emersion Support Ticket to rectify

Charging Failed – Unknown Reason

Internal Issue

Emersion to rectify the cause and cleanse

Invalid Charging Attribute

An invalid charging attribute was detected

Submit an Emersion Support Ticket to rectify

Invalid Charging Attribute – Mark-up Set on Underlying Rate

Internal Issue

Submit an Emersion Support Ticket to rectify

Invoicing Failed – Unknown Reason

Internal Issue

Emersion to rectify the cause and cleanse

Invalid Cap Attribute

The Plan Cap has not been set however the Rate Card has capped tariffs

Add the required Cap amount to the Plan and then cleanse

Invalid MaxType Cap Attribute – Mark-up Set on Underlying Rate

Internal Issue

Submit an Emersion Support Ticket to rectify

Invalid MaxType Cap Attribute

Mismatched cap type was detected (e.g. tariff is in seconds but the Cap type is KB)

Correctly set the Cap Max type attribute and then cleanse

To View Rating Quarantine Records

  1. Select Billing > Quarantine from the Menu. The Quarantine page will appear.
  2. Click the Rating tab on the Quarantine page. The Rating Quarantine page will appear.

Note that the page may take a few moments to appear.


Search

You can locate Rating quarantine records by using the Search function. The following fields can be used to search for records:

  • Quarantine ID the system generated quarantine record ID
  • Service Identifier the service’s unique identifier, such as the phone number
  • Call Date From allows date selection via a Calendar tool
  • Call Date To allows date selection via a Calendar tool
  • Batch File Number the system generated batch file number
  • Batch File name as received from the supplier
  • Tariff Key the tariff key of the usage record
  • Status see the Rating Quarantine Reasons table above


To Cleanse Records in Rating Quarantine

Once you, or the Emersion Billing Operations team, have made the necessary changes in the system to resolve the issue, the Rating Quarantine record must be updated as cleansed so it is marked as ready to be re-processed by the billing and rating engine, which will place the charge on the appropriate account’s invoice.

  1. After reviewing the quarantine records and correcting the issues, locate the required records in the list on the Rating Quarantine page. Use the search fields as required.
  2. Tick the check box beside each required quarantine record in the list.
    To select all records on the current page of the list, tick the check box in the column heading row. All recorded will be ticked.
  3. Click the Cleanse button. The system will update the selected records and display a message at the top of the page showing the records have been cleansed.

The records will now be ready to be re-processed by the billing and rating engine.


See also

Retrieved from "https://mediawiki.emersion.com.au/wiki/index.php?title=Quarantine/Rating_Quarantine&oldid=6452"