Products/Serialised Products/Product Instance Locking
Overview
This feature is used by two processes in Emersion
For this article only, the term 'order' is used to refer to both an order for a service and a service type migration.
When an order is commenced and the order includes a product that is serialised, the process reserves a product instance once the service qualification (SQ) has been performed. The SQ is the second step when commencing a order in Emersion, either via the Sign Up portal or in Cumulus.
Whilst the product instance is reserved, or 'locked', another order can not be allocated that particular product instance. This locking activity occurs to allow an order to progress to submission without another user unknowingly 'stealing' the product instance for their own order which can lead to a less than desirable experience for both the user and/or the end user customer.
Should a product instance be unavailable in the order process, users should check to see if the product instance is currently locked. Product instances are not released back into the product inventory for re-use automatically. Locked product instances will remain locked until they are unlocked manually by a user.
Users can view locked product instances at the Products > Product Lock page.
Unlock a Product Instance
Note: You're logged in user must have the Can Unlock Product Instance power enabled.
From the Products > Product Lock page:
- Search for your instance identifier (otherwise known as "serial")
- Click the Force Unlock link.
- Confirm or Cancel the action.
Upon unlocking the product instance the screen will refresh and the product instance will again be available.
