Main Page/Provisioning/BulkSuspend/Telstra

Telstra Mobile - Bulk Suspend

Emersion has implemented an optional module which permits bulk suspend and unsuspend of Telstra Mobile Services. This ultimately is useful when dealing with large amounts of users that need to be managed.

It is recommended when using this page that batches no more than 100 services each time are used.

The page itself takes a CSV file import, with two columns, these being SERVICE_ID and SUSPEND_ACTION. The SUSPEND_ACTION flag has two acceptable values, 0 (unsuspend) and 1 (suspend). Upon choosing the reactivation and/or suspend reasons and uploading your file, the system will integrate with the Emersion provisioning system and action as appropriate.

A note will be placed on the customers account so upon review it is easy to tell the user was suspended using this tool.

An example file will look like;

SERVICE_ID,SUSPEND_ACTION

363622,1

893812,0

The page is located under Services -> Bulk Provisioning. If you do not see it you may not have access to it. If the feature is part of your Emersion offering, and it has been activated for you, then it's probably a permission issue and you should review the module access permissions against your underlying role. If you do not have the feature enabled, you will need to contact Emersion Sales.

A video running through the overall procedure is below;

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