Intro

Introduction

On behalf of the team at Emersion, we would like to take this opportunity to welcome you to Emersion. The Emersion Cumulus interface is designed for effective management of your Customers Billing, Provisioning, Client Management, Payment and Operational Support Services. This manual describes the features available within the Emersion Customer Management system and how to use them.

Emersion may update the system to improve your experience, updates, additional features and changes may occur beyond the date of the creation of this document. Therefore, some information or screens in this version of the manual may become slightly out of date.

Emersion® System Overview

Emersion comprises a number of fully integrated modules, providing customer management, invoice presentation, billing and provisioning functions via a single application.

The Emersion Umbrella System comprises core systems developed on the robust Emersion Umbrella Architecture and a number of Emersion® Umbrella System modules managed and operated by Emersion, that interact to each other via the Umbrella Architecture and external systems via the Batch Mediation System (BMS) and Real-time Integration Management System (RIMS).

The Core Systems and System Modules of Emersion are broken up into a number of sections, and described in more detail throughout in various Manuals.

• Customer Management System
• Operational Support Systems
• Package and Plan Management
• Finance and Accounts
• Service and Product Management
• Systems Administration
• Optional enhancement and Bolt-On components

Cumulus Service Provider User Interface

A suit of feature rich and highly intuitive User Interfaces have been developed on the Cumulus framework allowing the User unprecedented control over Accounts, System Modules and Services. This allows products, services and packages to be easily created, provisioned, billed and managed from a single user friendly interface. The Cumulus Service Provider User Interface comprises the UI components of the Core Systems and each System Module you are subscribed to. This interface provides all the key features you and your agents need to manage your customers, products and services effectively throughout their lifecycles. User logins can be created to allow controlled access to Emersions Systems. User Access Permissions are managed using the Permissions System (details can be found in the Systems Administration Manual).

The Customer Management System (CMS)

Emersion’s Customer Management System (CMS) provides a single User Interface (UI) for managing Customers Accounts. Accounts are the objects against which all financial and service information is stored. The Emersion Cumulus UI presents a user friendly interface, while powerful back-end elements provide seamless interfaces to other Emersion system modules.

The Umbrella Architecture allows complete control over Customers from a single interface. The CMS contains functions to create and maintain these customers. The Customer Management System includes interfaces to other Emersion modules for easy operation and expansion. Billing preferences are stored for each Customer to streamline the billing process (when used in conjunction with the Emersion Billing System).