Account Management/Customer Screen/Quick Search
Overview
The quick search is located within the top banner of Cumulus. Users can search by:
- Account name or Account id
Enter an account name or account ID, then choose Customer List from the options and press Search. Partial names can also be searched on. If more than one record matches the search criteria, the matching records will be displayed in the customer list for the user to choose from. If a single match is returned, the user will be taken straight to the customer screen for the matching account.
- Invoice id
Enter an invoice id, then choose Invoice List from the options and press Search. Matching invoices will be displayed in a invoice list.
- Upload reference
Enter an upload reference for a matching account, then choose Upload Reference from the options and press Search. Matching accounts will be returned in a list. The Upload Reference field is located on the Customer > Details tab.
- Service identifier
Enter a service identifier for a service subscription, then choose Service identifier from the options and press Search. If the search finds a match, the user will be taken to the service subscription of the account.
Note: Special rules apply where service identifiers are actual phone numbers. Searching for an FNN will also return results where the service identifier is in the format 0399991234. Searching on the short format will only return an FNN style result where the number is equal to 10 characters (otherwise the system will treat the search as a standard service identifier search).
- BPAY ref number
Enter a BPAY reference number for a customer, then choose BPAY ref number from the options and press Search. If the search is successful the matching account will be returned in a list. The BPAY reference number is located on the Customer > Payment Methods > BPAY Details tab.
- Export reference
Enter an export reference number for a customer, then choose Export reference from the options and press Search. If the search is successful the matching account will be returned in a list. The Export reference field is located on the Customer > Details tab.
- Portal username
Enter the Customer's username for the End User Portal, then choose Portal username from the options and press Search. If the search is successful the matching account will be returned. The Portal username field is located on the Customer > Portal tab.
