API/EndUser/ServiceDesk/updateServiceRequest

Update Service Request

Purpose Update a note ticket

Inputs

  <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://api-uat.emersion.com.au/ServiceDeskObjects">
     <soapenv:Header/>
     <soapenv:Body>
        <ser:updateServiceRequest>
           <ser:username>emesupport@telechoice.com.au</ser:username>
           <ser:password>********</ser:password>
           <ser:ticket_id>197601</ser:ticket_id>
           <ser:details>How is it going?</ser:details>
        </ser:updateServiceRequest>
     </soapenv:Body>
  </soapenv:Envelope>

Outputs

  <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="http://api-uat.emersion.com.au/ServiceDeskObjects">
     <SOAP-ENV:Body>
        <ns1:updateServiceRequestResponse>
           <ns1:note_id>181517</ns1:note_id>
        </ns1:updateServiceRequestResponse>
     </SOAP-ENV:Body>
  </SOAP-ENV:Envelope>

Error String:

• Invalid username / password

• Missing ticket_id

• Missing details

• Cannot find ticket

• Ticket cannot be updated