API/EndUser/ServiceDesk/newServiceRequest

newServiceRequest

Purpose Creates a new service desk request

Inputs

  <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://api-uat.emersion.com.au/ServiceDeskObjects">
     <soapenv:Header/>
     <soapenv:Body>
        <ser:newServiceRequest>
           <ser:username>emesupport@telechoice.com.au</ser:username>
           <ser:password>********</ser:password>
           <ser:queue_id>2</ser:queue_id>
           <ser:category_id>14</ser:category_id>
           <ser:subcategory_id>28</ser:subcategory_id>
           <ser:subject>Hello</ser:subject>
           <ser:details>This is a test</ser:details>
        </ser:newServiceRequest>
     </soapenv:Body>
  </soapenv:Envelope>

Outputs

  <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="http://api-uat.emersion.com.au/ServiceDeskObjects">
     <SOAP-ENV:Body>
        <ns1:newServiceRequestResponse>
           <ns1:ticket_id>197601</ns1:ticket_id>
        </ns1:newServiceRequestResponse>
     </SOAP-ENV:Body>
  </SOAP-ENV:Envelope>

Error String:

• Invalid username / password

• Missing subcategory_id

• Missing subject

• Missing details

• queue_id is not valid

• category_id is not valid

• subcategory_id is not valid