API/EndUser/ServiceDesk/getServiceDeskList

getServiceDeskList

Purpose Get a list of all service desk tickets raised in the last six months.

Inputs

  <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://api-uat.emersion.com.au/ServiceDeskObjects">
     <soapenv:Header/>
     <soapenv:Body>
        <ser:getServiceDeskList>
           <ser:username>emesupport@telechoice.com.au</ser:username>
           <ser:password>********</ser:password>
        </ser:getServiceDeskList>
     </soapenv:Body>
  </soapenv:Envelope>

Outputs

  <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="http://api-uat.emersion.com.au/ServiceDeskObjects">
     <SOAP-ENV:Body>
        <ns1:getServiceDeskListResponse>
           <ns1:serviceDeskList>
              <ns1:id>192641</ns1:id>
              <ns1:created_date>2014-05-29 15:07:51</ns1:created_date>
              <ns1:queue>Everything</ns1:queue>
              <ns1:category>Big bucket</ns1:category>
              <ns1:subcategory>Customers</ns1:subcategory>
              <ns1:subject>chris test</ns1:subject>
              <ns1:num_notes>9</ns1:num_notes>
              <ns1:last_updated>2014-05-29 15:43:13</ns1:last_updated>
              <ns1:status>Closed</ns1:status>
           </ns1:serviceDeskList>
           <ns1:serviceDeskList>
              <ns1:id>197514</ns1:id>
              <ns1:created_date>2014-10-31 15:00:42</ns1:created_date>
              <ns1:queue>Everything</ns1:queue>
              <ns1:category>Big bucket</ns1:category>
              <ns1:subcategory>Disputing the charge</ns1:subcategory>
              <ns1:subject>customer issue</ns1:subject>
              <ns1:num_notes>6</ns1:num_notes>
              <ns1:last_updated>2014-11-12 17:00:39</ns1:last_updated>
              <ns1:status>New</ns1:status>
           </ns1:serviceDeskList>
           <ns1:serviceDeskList>
              <ns1:id>197577</ns1:id>
              <ns1:created_date>2014-11-13 10:09:24</ns1:created_date>
              <ns1:queue>Support</ns1:queue>
              <ns1:category>Landline/DSL</ns1:category>
              <ns1:subcategory>Other</ns1:subcategory>
              <ns1:num_notes>1</ns1:num_notes>
              <ns1:last_updated>2014-11-13 10:09:24</ns1:last_updated>
              <ns1:status>New</ns1:status>
           </ns1:serviceDeskList>
           <ns1:serviceDeskList>
              <ns1:id>197578</ns1:id>
              <ns1:created_date>2014-11-13 10:10:46</ns1:created_date>
              <ns1:queue>Support</ns1:queue>
              <ns1:category>Landline/DSL</ns1:category>
              <ns1:subcategory>Other</ns1:subcategory>
              <ns1:num_notes>2</ns1:num_notes>
              <ns1:last_updated>2014-11-13 10:10:59</ns1:last_updated>
              <ns1:status>New</ns1:status>
           </ns1:serviceDeskList>
           <ns1:serviceDeskList>
              <ns1:id>197579</ns1:id>
              <ns1:created_date>2014-11-13 10:11:34</ns1:created_date>
              <ns1:queue>Support</ns1:queue>
              <ns1:category>Landline/DSL</ns1:category>
              <ns1:subcategory>Other</ns1:subcategory>
              <ns1:num_notes>2</ns1:num_notes>
              <ns1:last_updated>2014-11-13 10:11:47</ns1:last_updated>
              <ns1:status>New</ns1:status>
           </ns1:serviceDeskList>
     </ns1:getServiceDeskListResponse>
  </SOAP-ENV:Body>

</SOAP-ENV:Envelope>

Error String:

• Invalid username / password