Account Management/Customer Screen/Package Subscriptions/Contract
Contents
Introduction
Cumulus allows for the creation and cancellation of Contracts against specific Package Subscriptions. The Package on which the subscription has been activated must be part of a valid package pool and the user must have the relevant permissions to be able to add contracts to a package subscription.
For a general overview of contracts types, refer to the article on Contracts.
Adding a Contract
To add a contract, simply navigate to the customer, then click Package Subscriptions.
- Click on the Package Subscription.
- Click Add Contract
- Set the End Date. This can be an arbitrary value, or you can simply let the system decide and tick the box: Automatically Set End Date. Note that the End Date is mandatory
- Choose the Contract you wish to Add
- Click Add Selected
Cancelling Breaking Out a Contract
To Break out of a Contract, locate the Package Subscription with the attached Contract
- Click Break Out Contract. Note that the value of the Break out fee is in the button.
- Confirm that the contract is to be broken by clicking 'Yes'.
The cancellation fee will be generated as a pending cardline.
Contract Discounts
Where the contract includes a per period credit that time-limited the details of the discount can be seen under the customer's package subscription. See the [[Account_Management/Customer_Screen/Package_Subscriptions | Customer Screens > Package Subscription page for further information.
