Account/AccountCreation

Introduction

Creating customers is done via the a simple-to-use wizard-like interface.

This article focuses on creating End User customers. While the process is similar for other types of accounts, firlds and steps may vary for other account types. If you want to know how to create retail service providers, non-retail billers, Agents or other types of accounts, go here and select from the relevant list of account types.

To create a new customer:

Nav: Customer > Create Customer to start the wizard.

The wizard will follow a series of steps to assist you with creating an account, entering required and optional information.

The information and fields presented in the wizard are different depending on whether you are creating an Organisation or Individual account.

Definitions

Important field definitions are listed below. If you don't understand what these fields mean, please contact Support for clarification...

Choose Account Type

Wholesalers cannot create End User accounts or Agent accounts. As a result, the only option available is Organisation.

Agents and Retail Service Providers can choose from Organisation and Individual.

Account Type

As per above, you can only create a Service Provider.

Start Date

This date is very important. You need to provide the earliest account start date as possible.

This date will be the very first opening date of the account's first account invoice period.

As services are able to be backdated, you need to ensure the account start date pre-dates the earliest service start date.

Account Profile

Account Profiles are a very important aspect of the Emersion system if you wish an account to be acted upon by our System Events system. You will have at least 1 default account profile. If you have multiple account profiles, choose the appropriate account profile from the list available. An account can only be linked to a single account profile.

Account Invoice Template

All accounts must be allocated an invoice template. There is also the possibility that you have configured multiple templates for different customers. This drop down list allows you to select which invoice layout will be used for the newly created account.

This can be set globally by the service provider, overridden by the account profile or overridden for a given customer.

Account Billing Day

The actual day, within the month, that the customer invoice period will begin.

This can be set globally by the service provider, overridden by the account profile or overridden for a given customer.

Credit Limit

This is a credit limit for the account. It is used by the system in a variety of ways, such as (but not limited to):

• Notification (Events) to the service provider or customer when the credit limit is exceeded.
• The auto top-up feature.
• The automated suspension feature.

This can be set globally by the service provider, overridden by the account profile or overridden for a given customer.

Unbilled Credit Limit

This is the unbilled credit limit for the account.

This can be set globally by the service provider, overridden by the account profile or overridden for a given customer.

Trading Due Days

This setting controls how many days after an invoice has been generated it will fall due. E.g. If the customer's invoice is due 7 days after it is generated, enter "7". If the customer's invoice is due 14 days after the issue date, enter "14".

This can be set globally by the service provider, overridden by the account profile or overridden for a given customer.

Period Length Months

The amount of time that passes between invoice periods.

Example: If you set the Account Billing Day to 1 & the Period Length Months to 1, the customer will receive an invoice on the 3rd of every month (2 days after the close of the invoice period)

Align Pkgs to Acct

This flag will align any newly created packages to the underlying account invoice period for the given customer. This will ensure all access fees and usage fees are aligned to when an invoice is rendered. Note: This attribute is not mandatory.

It is important to note that some packages specifically will not want this setting turned on. For instance, you might have ADSL bundles which are aligned to the underlying account invoice period, but then you might sell a Domain Registration, which may be for 1 year, 2 years, or 3 years, and should not get aligned to the customer's account invoice period.

Phone Number fields

At least one phone number must be provided.

Fax Number

A standard fax number.

Email Address

A standard email address for the account. At least one email address must be provided.

Website

A standard URL. Will be attached to the account's organisation details.