Services
From Emersion
Services
A service is a single subscription to a service plan that is purchased by a customer. When an order for a service is submitted, the user will during the order:
- Select the types of services (service type) the customer wants to subscribe to
- choose an appropriate package plan
- Submit the order
Services can go though a number of states during the lifecycle.
- PreActive
- Active
- Cancelled
- Aborted
To view a service, you can use any of the following paths:
Top Search
- Enter the service identifier in the text field.
- Choose service identifier from the drop down menu.
- Press Enter.
Nav: Services > List all
- Find the service using the search filters.
- Click on the service ID or the service subscription ID.
Nav: Customer > List all
- Find the customer using the search filters.
- Click on the customer's account ID to open the customer record.
- Click the service subscriptions tab.
- Click on the service ID or the service subscription ID.
Services with Usage
For service types that include a usage feed, processed usage records can be seen via Cumulus and the End User Portal.
Click on the links below for the various usage pages
See Also
- Migrating a Service
- Troubleshooting migrations, unable to see winning Package
- Cancelling a service
- Aborting a service
- Service identifiers and Service identifier Management
