Portal Troubleshooting

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Revision as of 11:39, 28 June 2017 by Scarpenter (talk) (Created page with "{{DISPLAYTITLE: Troubleshooting Portal Issues}} =Overview= This page is for helping resolve common issues when customising the: * End User Portal * Sign Up Portal * Service A...")
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Overview

This page is for helping resolve common issues when customising the:

  • End User Portal
  • Sign Up Portal
  • Service Activation Portal

I cannot see my portal logo and haven't modified my login or base template

In May 2016, we modified the way our system refers to the End User Portal logo that you upload via the Cumulus UI.

Some customers may have a custom/edited template and therefore may still be using the old Smarty variables.

  • In order to have your logo visible, simply add the Smarty variable {userportal_logo} where you wish the logo to appear.

The default location in the Login template is <h1> tag (as there is some hard-coded CSS that positions and styles the image for you).

Login template default example; 

<div id="Body">
<div id="Header">
	{strip}<h1>{userportal_logo}</h1>{/strip}
</div>
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