Services/Orders/Troubleshooting Orders/01

Unable to Migrate?

Users may find that they cannot commence a package migration for a customer's subscription. There may be several reasons for this. Sometimes more than one issue may contribute. This article helps you resolve these issues.

• the customer is under contract
• the package subscription is not active
• the underlying service subscriptions are not active.
• If there are preactive service subscriptions, abort them.
• package is already part of a migration
• package is already part of a CHOWN
• package is already part of an Upgrade
• the service is awaiting an automated provisioning outcome (automated service types only)
• the user is not authorised to migrate the package.
  • the user is not the agent attributed to the sale
  • the user does not have permission to act on behalf of the agent when performing a migration.

Users will need to resolve any of the above issues before a package migration can commence.