Service Desk/Mailbox Configuration

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Revision as of 17:06, 16 December 2016 by Dcowan (talk) (created initial service desk mailbox configuration page)
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Overview

Before tickets can be created (via email), service providers need to set up a mailbox configuration within Emersion before we can poll a mailbox for mail.

This section describes how to configure the service desk mailboxes that are used to retrieve mail from your mail-server in order to create service desk tickets.

At present, we support POP & IMAP mail-server protocols using default ports.

You will need to speak with your system or network administrator to determine the appropriate protocol to use.

more to come...

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