Account Management/Customer Screen/Payment Methods
Contents
Overview
This screen contains the customer's preferences and settings pertaining to automated payments and their preferred payment method. For manual payments, please refer to the customer > payments screen. Use of the page requires service providers to:
- have a commercial relationship with a payment gateway provider for a merchant facility
- be subscribed to our Electronic Payment System (EPS) module
- positively establish that the payment gateway can integrate with Emersion's EPS system.
If you are interested in accepting electronic payments, or want to make an enquiry as to which payment gateways integrate with Emersion, please contact Emersion Sales.
To access this screen:
Nav: Customer > List
Click on the ID of a customer. Click the Payment Methods tab.
From this screen, users can:
- Enable and disable automated payments
- set the customer's preferred payment method
Automated Payment Configuration
To edit the automatic payment settings, click the Edit button in the Automated Payment Configuration section. The following fields can be set:
- Status
If the status is Enabled, the system will attempt to collect payments that are owing automatically using the customer's preferred payment method. If the status is Disabled the system will not attempt to collect payments automatically. Enabling the automated payment method will take a payment from the customer immediately if an invoice is overdue.
- Automated Payment Type
Users can select from Credit card or Direct debit.
- Automated Payment cannot take payments using these details until
Setting this to a date in the future will prevent the system from trying to take a payment before the nominated date arrives. This should be set if the user is setting up a customer with a payment plan to cover amounts that are owing. If this date is not set, the system will attempt to take any amount owing by the customer immediately, even if it is to be covered by a payment plan. Setting this to a date in the future will prevent payments being taken until the date arrives and gives the user the opportunity to set up the payment plan before any automatic deductions are made.
- Min. Payment Amount ($ Ex Tax)
This is the minimum amount that needs to be owing before an automated payment is attempted. This is used typically for accounts that retain very small amounts owing (e.g. below a $1) and it is undesirable to attempt a payment under a given threshold. This setting is an account attribute, so it may have been set globally for all accounts. To override this amount, check the Override? checkbox and enter an alternative value.
- Automated Payment Terms (Days)
By default or when this field is set to '0', the system will attempt to take a payment on the day that the invoice is due. Users can modify this so the payment is attempted x days before the invoice due date (-) or x days after the invoice is due (+). Here are some examples:
- +3 will attempt to take the payment 3 days after the invoice due date.
- -7 will attempt to take the payment 7 days before the invoice is due.
- +1 will attempt to take the payment the day after the invoice is due.
This setting is an account attribute, so it may have been set globally for all accounts. To override this amount, check the Override? checkbox and enter an alternative value.
- Automated Payment Failure Count
Counts how many failed attempts to take a payment that have failed.
Payment Method Details
This section contains three sub tabs used to configure the customer's preferred payment method. End users can also maintain these details via the End User Portal.
- Credit Card
- Direct Debit
- BPAY Details
Credit Card
This sub tab stores a credit card for the customer that can be used in automated payments and when user's manually take a payment. The credit card types that are available in the drop down list depends on the commercial agreement between the merchant (your company) and your electronic payment gateway provider. Emersion will set up the gateway in our system based on this information. Your available options may include VISA, MasterCard, Diners and AMEX.
Credit card information is stored encrypted in a separate sub-system and database. Once a credit card is stored, only the last 4 digits of the card can is human-readable.
The finance charge fields are account attributes, a special kind if field in Emersion's system that employs inheritance. If there are values in these fields, the values have been set globally for all accounts as the default charge for credit cards. If you want to change the value of the charges for this customer, enter new values.
Direct Debit
This sub tab stores the customer's bank account information used for direct debits.
The list of banks that appears here is based on the service provider's country. Due to tax and currency reasons, a service provider's customers are assumed to be located in the same country as the service provider. While this may change in the future, Emersion does not currently support the service provider trading in one country, and their customer's being located in a different country.
Currently, Emersion contains bank lists for the following countries:
- Australia
- New Zealand
If there is a bank missing from the list, please send us a support ticket with the bank name and we will add it to the list.
BPAY Details
This sub tab contains the BPAY details for a customer.
Click here for instruction on how to set the BPAY information for a customer.
