EndUserPortal/ForgottenPassword
Forgotten Password feature of the End User Portal
Emersion provides a sophisticated Forgotten Password feature to Retail Service Providers (RSPs) with an End User Portal. This feature is designed to fully empower your customers to reset their passwords without needing to contact the Retail Service Provider for assistance.
media:1-forgotten-password-link-on-end-user-portal.png
In order for End Users to reset their own End User portal passwords using the Forgotten Password feature, the Retail Service Provider must:
- set up an Event template
- enable the feature and configure the settings.
It is important that you configure and enable the events prior to enabling the Forgotten Password feature. If you skip this step, the forgotten password features in the End User Portal will be available to your customers, however when they attempt to reset their password, they will not receive a notification and will be unable to reset their password.
Configuring the Forgotten Password Event(s)
By default, Retail Service Providers who use the End User Portal will have the following Event(s) mapped. These can be found under:
Navigation: Events > Templates > Mappings
- UserPortal Forgot Password (Email)
- UserPortal Forgot Password (SMS)
The SMS event will be automatically mapped to RSPs who subscribe to SMS Events. If you are interested in subscribing to SMS Events, please contact sales@emersion.com.au.
You will be required to set up an event template for each event. Click here if you need assistance on setting up an Event template.
| Dear %%name%%
Someone at the IP address %%ipAddress%% requested a password reset for you access to the End User Portal on %%requestDate%%. If you did not request this, please contact our help centre to have one of our support staff change your password for you. The new password reset link is here: %%resetLink%% Please note that this link expires in 24 hours. If you have any questions, please contact our support team. |
Once you've completed the event template and are happy with it, you must enable the event. Once the event is enabled, you can enable the Forgotten Password feature.
