EndUserPortal/ForgottenPassword

Forgotten Password feature of the End User Portal

Emersion provides a sophisticated Forgotten Password feature to Retail Service Providers (RSPs) with an End User Portal. This feature is designed to fully empower your customers to reset their passwords without needing to contact the Retail Service Provider for assistance.

In order for End Users to reset their own End User portal passwords using the Forgotten Password feature, the Retail Service Provider must:

• set up an Event template
• enable the feature and configure the settings.

It is important that you configure and enable the events prior to enabling the Forgotten Password feature. If you skip this step, the forgotten password features in the End User Portal will be available to your customers, however when they attempt to reset their password, they will not receive a notification and will be unable to reset their password.

Configuring the Event(s)

By default, Retail Service Providers who use the End User Portal will have the following Event(s) mapped. These can be found under:

Navigation: Events > Templates > Mappings

• UserPortal Forgot Password (Email)
• UserPortal Forgot Password (SMS)

The SMS version of the event