Provisioning/AutomaticSuspensionAndRestriction

Automatic Account Suspension/Unsuspension and Automatic Service Restriction/Restoration

Emersion has a feature set that can aid service providers with managing non-paying customers though automated service barring and unbarring and other account restrictions. Service providers can configure business rules that will apply to all customers across their customer base equilally via the Automatic Suspendion management tools, but are also provided several ways of omitting customers from

automatic alteration to accounts and services due to non-payment of the due balance on an account (sum of the amount owing on all services) that exceed a certain timeframe.

Configuring Automatic Suspension

Business Hours definition

Monday – Thursday

• Suspensions/restrictions will occur between 9am and 6pm AEDST
• Notifications will only be sent between 9am and 6pm AEDST.
• Approximately 24 hours after Emersion sends the email notification, the customer’s service(s) will be restricted.

Friday

• Suspensions/restrictions will occur between 9am and 3pm AEDST.
• Notifications will be sent between 9am and 6pm AEDST. After 3pm AEDST all service restriction(s) will remain pending and applied the following Monday at 9am AEDST.
• Approximately 24 hours after Emersion sends the email notification, the customer’s service(s) will be restricted.

Saturday

• No notifications will be sent
• Only suspensions that were scheduled prior to 3pm the previous Friday will be processed. This will happen at approximately 9am AEDST.

Sunday

• No notifications will be sent
• No automatic suspension or restrictions will be processed.