Editing SystemEvents/Troubleshooting

If a customer reports an issue or a problem with an event, there are a few ways you can assist the customer troubleshoot the issue.

Events that were reported as not received

Sometimes it is reported that a customer did not receive an email or SMS event. You can easily verify if the event was sent by using one of the following three tools:

Customer Notes

In the Customer > Notes tab you will see a list of all Events that have been performed against the customer.

Click View to see further details. Click Edit to edit or add further details to the Event note.

This requires the event to have Extended Logging enabled. See below how to enable Extended Logging for an event.

Enabling Extended Logging

To enable the Extended logging for events, you will need to alter the Event configuration. You will need to do this for each event where Extended Logging is required. Please note that not all events use Extended Logging.

Navigate: Events > Template > Mappings - This will open the Event Action Mapping List.

Find the event you wish to enable Extended Event logging for

Under the Actions column, click Edit

On the Edit Event Action Mapping screen, change the Extended Event Logging setting to Enabled.

Save your changes.