Events
Introduction to Events
The Emersion Events System is a notifications system. It automates many activities that typically support to Emersion's core features. Examples of how events can be used are:
- Sending the customer their invoice via email.
- Scheduling a report to be sent to a nominated email address.
- Sending a customer a welcome letter.
- SMS a customer when they have reached a given % of their available usage.
Emersion provides a set of default events to you during your implementation. We have events for Wholesale & Retail Service Providers. We also have events
Anatomy of an Event
An event has four parts:
A pre-defined trigger An action A set of conditions A template
Each action is characterised by a template that defines the action the system performs. Actions are linked to one or many account profiles to determine what accounts the action is performed against. So an event is simply the complete mapping of a trigger, an action, account profile, and a template.
Events are configured by Emersion’s support team specifically to your individual requirements. Each event trigger is defined for each action and mapped accordingly to suit your business. Please contact our support team to configure events and triggers for you. There are basically two types of events available: account centric; or process centric. Account centric events examine customer records to determine whether certain conditions exist within the customer accounts, such as invoice overdue, credit card expired, and add new customer or service. Process centric events check for other system process driven conditions, such as usage threshold reached, payment failed, and payment received. The Emersion support staff will set up the right event type to suit your business rules
