Main Page/Provisioning/AAPT DSL Provisioning Errors

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Common AAPT DSL Provisioning Errors and how to handle them

This page describes common errors that may occur whilst attempting to provision DSL service for Broadband Connect L2, or Broadband Connect L3 service types. In all cases, if a service is still preactive your first reaction should not be go to manual provisioning straight away. You should navigate to the provisioning logs to investigate what is going on. The provisioning logs can be found against the service subscription as pictured.

Cumulus - Customers - Customer List - Provisioning Logs.jpg


  • FrontierLinkService_enquireService - Request failed, message was: 0 > File (FrontierLinkService_enquireService_beceeeb3a915faa95a05ff726bf6ff98.log)
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