Support and help from Emersion

From Emersion
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Contacting Emersion

Technical Support – emesupport@emerion.com.au Contact our technical support team for any technical support matter such as reporting faults and defects with your services with Emersion.

Sales – esales@emersion.com.au For sales enquiries & sales requests, new features, new services, extra training, business analysis and help with your business development.

Work Orders – workorder@emersion.com.au Existing clients can submit a work order during times where you need Emersion undertake work for you that we typically have done for you in the past, and for which you are happy to be invoiced immediately for upon completion. Examples include: • Enabling a downstream retail provider • Importing data • Updating records in bulk because it is undesirable to do so via the user interface. • Double-check the configuration of a package, package plan, rate card prior to enabling and ordering new services. Work requests are typically less than 4 hours’ work. All work requests are estimated (time) for your approval and billed in arrears. Please allow at least 14 business days for your request to be completed once submitted.

API Support – APISupport@emerion.com.au With the increased development around our API’s, both up until now and into the future, we have created this queue. For submissions of requests, bugs and fault reports for Emersion’s API where it is suspected Emersion is at fault.

Accounts / Finance Enquiries – accounts@emersion.com.au This is for accounts and billing enquiries related to your services with Emersion. If you have any billing disputes or SLA claims, please direct your email to this Board.

</h2>Emersion projects</h2>

If you are undertaking a formalised project the following address may be used while that project is in progress.

Project Support - project-support@emersion.com.au Onboarding Projects - onboarding@emersion.com.au If you have a problem, question, or issue to raise, please send a detailed email. If you are raising an issue, please include:

  • The environment on which you encountered the problem
  • The account you were using
  • Any error messages you encountered
  • What you were expecting to see occur
  • What actually occurred
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