Quarantine
Quarantine
The Quarantine function is used to review and resolve any billing issues encountered by BMS and the Billing and Rating engine during the Rating, Billing and Invoicing process. Issues may arise for many reasons, such as missing service information, incorrect rating data, or issues with the service usage file received from your upstream service provider. The Billing and Rating engine places these records into Quarantine for manual intervention. Once the issue is resolved, the records can be re-processed through the billing and rating engine to place the associated charges on to the required account’s invoice.
Throughout the billing cycle, and particularly around the bill run, you should regularly review Quarantine to resolve billing issues placed into Quarantine to ensure your account’s invoices contain all the appropriate charges. Records in quarantine may result in missing or incorrect charges on your invoices, and lead to missing revenue.
Note that this section outlines the system actions performed to resolve billing issues identified by the Billing and Rating engine. It does not describe the business processes involved in determining the required action to resolve each issue.
The quarantine issues are categorised into broad two categories:
- BMS Quarantine, which is separated into three types: Telephony BMS, Data BMS, and Misc BMS
- Rating Quarantine
