SystemEvents/Actions

System Events - Actions

Introduction

Actions determine what activities the system performs when an event is triggered. Multiple action types may be configured per event. For example, when the ‘Invoice Overdue’ event is triggered, it can send both an an email and SMS to the customer, at the same time, send an email to your Accounts staff. Event actions must be associated with at least one account profile to trigger an event (see below).

The actions currently available in Emersion are shown in table below:

Action Type	Description
Message	Creates an email message using the message template. You can configure each message template with various recipients, fields and text. A separate message template can be created for each action type. When the event is triggered, the system automatically creates emails that are queued for delivery.
Log	Writes a record into the system log containing details of the event and a tag. A tag is a keyword or term that you assign to an event to quickly identify the information. You can set up different tags for each event, as well as configure the log template with various fields and text. When the event is triggered, the system automatically creates the log entry.
Notification	Causes a notification alert or message to display at the top of the page when users log into the system. The message is visible to all users. You can set up the message template with the text and other information to show.
Workflow	Used to call an internal system workflow or process, such as running daily reports, generate invoices, and provisioning. Workflow actions can only be set up by the Emersion support staff. Please contact our support team for further information.
SMS	Sends an SMS message. SMS events are not enabled by default, however are available upon request. You can configure each SMS template with recipients. SMS message text is limited to 140 characters.

---

See also

• Event types
• Event triggers
• Templates