Service Plans

Overview

A Service Plan is a subscription-based billing object that is used to control the billing for a single service. In Emersion, service plans are bound to a single Service Type. Service Plans are then put into Package Plans to be sold to customers. A single service plan may be included in multiple packages. This is handy to know because it helps cut down significantly the number of service plans your company needs to maintain.

For readability, the term package and package plan are used interchangeably in this article. However, the terms 'Service Plan', 'Service Subscription' and 'Service' are to be considered different objects.

The diagram below shows the billing objects and their relationships. The service plan in purple, is in the centre. All other billing objects on the right are linked to the service plan, such as rate cards, product rate cards, etc. When constructing plans, plan builders must ensure the service plan and its related objects are in place before the service plan is finally placed into a package plan and is approved for sale.

For an overview of all billing objects, see the Emersion billing objects article.