Service Desk
From Emersion
Revision as of 17:27, 15 April 2015 by Scarpenter (talk) (Created page with "The Service Desk module (sometimes referred to as the ticketing module) gives users the ability to: * offer customers the ability to log faults or issues to a set of pre-defi...")
The Service Desk module (sometimes referred to as the ticketing module) gives users the ability to:
- offer customers the ability to log faults or issues to a set of pre-defined ticket queues
- Easily view, access and action tickets for a customer
- assign and reassign tickets to other staff users.
More to come
