Provisioning/AutomaticSuspensionAndRestriction/ExclusionMethods

Omitting Customers from Auto-Suspension

If you wish to exclude customers from being subject to any automatic suspension or restriction activity due to non-payment, there are two ways to do this in Cumulus.

• Exclude a group of customers
• Exclude a single customer

Exclude a Single Customer

If you wish to exclude a single customer, search for the customer you want to omit from auto-suspension and open the customer record.

From the Customer Screen:

1. Click the Details tab.
2. Click theEdit Account Summary button to open the screen in edit mode.
3. Change the Omit From Auto-Restrict setting to Yes.
4. Save the changes.