Provisioning/AutomaticSuspensionAndRestriction

Automatic Account Suspension/Reactivation and Automatic Service Restriction/Restoration

Emersion has a feature set that can help Service Providers manage non-paying customers though automated service barring and unbarring and other account restrictions.

This feature is available now for Telstra Mobile.

With this feature, Service Providers can automatically manage customer delinquency by:

• Automatically advise customers via email aad/or SMS that they are in arrears with their bills and that their service(s) will soon be suspended.
• Applying a set of business rules that governs when services are restricted and accounts suspended.

Omit groups of customers from being subject to automatic suspension and restriction activity

Configuring Automatic Suspension

Business Hours definition

Monday – Thursday

• Suspensions/restrictions will occur between 9am and 6pm AEDST
• Notifications will only be sent between 9am and 6pm AEDST.
• Approximately 24 hours after Emersion sends the email notification, the customer’s service(s) will be restricted.

Friday

• Suspensions/restrictions will occur between 9am and 3pm AEDST.
• Notifications will be sent between 9am and 6pm AEDST. After 3pm AEDST all service restriction(s) will remain pending and applied the following Monday at 9am AEDST.
• Approximately 24 hours after Emersion sends the email notification, the customer’s service(s) will be restricted.

Saturday

• No notifications will be sent
• Only suspensions that were scheduled prior to 3pm the previous Friday will be processed. This will happen at approximately 9am AEDST.

Sunday

• No notifications will be sent
• No automatic suspension or restrictions will be processed.