InvoiceReject
Rejecting Invoices
During the invoice review process, if you determine that the invoice details are not correct (perhaps missing usage charges, duplicate charges, or other inaccurate details etc), the invoice may be rejected. Rejected invoices can be investigated by the Emersion Billing Support team with your assistance. Detailed notes should be added to provide details about the problems found with the invoice. These notes will assist the Emersion Billing Support team when investigating your rejected invoices. It is recommended that you enter as much detail as possible to allow a speedy response and action, and avoid any delays in obtaining the required information. Any invoice problems can be corrected and addressed by the Emersion Billing Support team, in consultation with you, and the invoice can be re-generated for you to re-check and approve.
Invoices can be rejected individually or bulk rejected to reject many invoices at once. Once rejected, the system will automatically notify the Emersion Billing Support team that there are rejected invoices for review if indicated on the rejected invoice. They will investigate the invoices and contact you to confirm the action required. Once any actions are completed to correct your invoices, the Emersion Billing Support team will re-generate your invoices and they will be returned to Pending status.
Note: Enter as much detail as possible about the problems or errors found on rejected invoices to assist with correction as quickly as possible.
To Reject an Invoice
- On the Manage Invoice page, review the invoice details, cardlines and charges and update any cardlines that can be corrected (see Invoice Cardline Management on page 35).
- If you cannot modify the cardlines to correct the invoice as required, click the Reject button. The Reject Invoice page will appear.
- Enter detailed information about the problem found with the invoice in the Notes field.
- Tick the Emersion to Action? Check box to notify the Emersion Billing Support team that you have rejected the invoice and require their assistance to resolve the problem.
- Note that in situations where the rejected invoice has experienced no system fault or error caused by the system, and you request action by the Billing Support Team, the investigation work conducted will considered as chargeable work for which you may be invoiced.
- Note that in situations where the rejected invoice has experienced no system fault or error caused by the system, and you request action by the Billing Support Team, the investigation work conducted will considered as chargeable work for which you may be invoiced.
- Click the Submit button. The Invoice List page will display with a message at the top of the screen stating that the Invoice status has been updated.
