Service Desk/Update
From Emersion
Overview
Service Requests can be updated via two pathways:
- The customer level
NAV: Customer > Service Desk
- The service request list screen
NAV: Service Desk > Service Request List
The Service Request list provides a view of all tickets, whereas the customer-level list shows only tickets for the customer in question.
When the Service Request list initially loads, the list will be empty. Users need to perform a search to access tickets based on the search criteria.
