Difference between revisions of "Services/Orders/Services/Cancel"

Latest revision as of 17:34, 7 June 2021

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-== Unable to locate account invoice period ==
-When cancelling or activating a package, you may receive the following error as pictured.
-This occurs because the account start date is after your cancellation or activation date.  You should choose a cancellation/activation date that is encompassed by the account invoice period.
-We can backdate the account start date, and the associated account invoice periods, however this is a chargeable item.
-[[File:Account_invoice_period.jpg]]